296 comments found.
Hi there, Does this theme support RTL langauges? If so, can i do this without the WPML plugin?
Thanks allot.
Hi,
the theme doesn’t support RTL.
Thanks
Hi there, Does this theme support RTL lanaguages? If so, can i change it to RTL without WPML?
Thanks allot.
Hi,
the theme doesn’t support RTL.
Thanks
Hello,
I’m trying to get the navigation menu to one line and I can’t figure it out. I’m also trying to edit a new header with an add-on for WPBakery, without disturbing the navigation menu. Is this possible?
Thank you for your support! Joclyn
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
How long does a response normally take?
Hi,
Please give your ticket id. It is delay of current situation.
Thanks for your patience.
Thank you.
2333248
Hello, I found a problem with your GardenHub Counter, in the theme ’’Garden HUB – Lawn & Landscaping WordPress’’, the numbers are not displaying, and the counter doesn’t count as well, but the icons are displaying with no problem. I’ve tried to contact WP Bakery Page Editor authors to see if the problem is coming from them but they redirected me to contact you. This is an urgent request and i’m waiting for a solution as fast as possible. Regards
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hello. I installed Garden Hub template, but I cannot find an easy way to import exact demo homepage. When I go to Import Demo Data section, I only have xml, wie or dat files demo import options. I don’t want this, I want to import easily demo version as I saw it in your website. I submit it a ticket but no answer was provide it
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hello, there is a lot of less customisation option in the theme. need to know about how can I make changes in header and change background color.
Hi,
Sorry for delay reply becuase of weekend.Please submit ticket here https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Images didn’t import together with the theme demo content. Need help ASAP http://box5393.temp.domains/~exoticsc/gsphx/
Hi,
We are restoring the demo. Please wait for today. Also submit ticket here we will get back to you ASAP.
Thanks
When I click on the Live Preview it displays Factory Hub Theme instead of Garden Hub
Hi,
Thanks for let us know. We updated the demo.
Thanks
Hello I would like to install the demo content, can you help me? Thank you Stephan
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi, is the latest version of this theme compatible with Wordpress 5.3.x?
Hi,
Our theme support latest version.
Thanks
I am having an issue with the menu icon (Leaf) shows up on more than one menu item at a time. Example is it will show up on Home(default) and on Projects when I only want it to show up on one or the other.
Site in question can be found temporarily at wp.southcoastgroup.ca
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
I’ve downloaded your theme and I’ve been looking through the install guide and checking external resources to confirm we should be able to load the theme in it’s default format like the demos demonstrate and then edit from there.
Does anyone know why the theme when installed wouldn’t provide the default view as seen in the demo?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hello This is pre -sales question
Can we get regular update from the premium plugin which was used in this theme like - Revolution slider - Visual Composer - WPML if yes then how many months of subscription we will receive.
Hi,
Revolution slider+visual composer is included with theme we give the updates time to time so you would get the latest plugins with the theme update but wpml is premium plugin so it is not included with theme.
Thanks
Hi there, I’ve recently purchased this theme and it is advertised that the theme includes Visual Composer Page Builder but the theme comes with WPBakery Page Builder? Please verify this.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Hi,
Great theme, but one thing we are missing. The shipping costs block isn’t visible on the checkout page! Also in your demo we see. Please can you fix this soon or email us how we can fix this? We want to go live and this part we are missing!
Hope to hear soon from you!
Best regards, Tim
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Dear sir or madam,
We have a big problem with our garden hub theme. After some small changes in the website the logo disapeard and it is not possible, to adit the logo: www.debiologischetandarts.nl Please, help us as it is a big problem for us. Big damage for our company.
Met vriendelijke groet,
Rebecca Brucker rebecca@winstar.nl Winstar Tandverzorging MarketingHi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
We can get no acces to the General Settings in our website. www.debiologischetandarts.nl
So our logo is gone and the options to show adress and additional information on the top of our homepage is also not accessible and no longer visible
We bought this template and our purchase code is d62bd942-3164-4ac2-a151-05a608ea030c
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Hi, I installed the theme and then started customizing all of the pages. How do I go back and reset a particular page if I want to get it back to how it was before I started customizing it?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
just purchased! I love it.. But how do I get the green tab on the header w/ the phone. and the address – and opening hours?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thank you very much! 
Private Ticket #2089907