12793 comments found.
Is it safe to upgrade to woocommerce 4 and wordpress 5.4?
Hello,
Yes, you can update them to the latest versions without any worries.
Kind Regards
Hello! We downloaded the theme on our subdomain, everthing seems fine but the settings of the themes on the back end dont work. All the buttons in the settings dont work.
when i go into header builder, we get blank white page
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/ If your support period is already expired and you need help, you need to extend the support period on ThemeForest first.
Regards
Fatal error: Uncaught Error: Call to undefined function wp_enqueue_editor() in /var/www/www-root/data/www/med.site.ru/wp-content/themes/woodmart/inc/builder/Backend.php:140 Stack trace: #0 /var/www/www-root/data/www/med.site.ru/wp-includes/class-wp-hook.php(298): WOODMART_HB_Backend->scripts(‘toplevel_page_w…’) #1 /var/www/www-root/data/www/med.site.ru/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #2 /var/www/www-root/data/www/med.site.ru/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /var/www/www-root/data/www/med.site.ru/wp-admin/admin-header.php(97): do_action(‘admin_enqueue_s…’, ‘toplevel_page_w…’) #4 /var/www/www-root/data/www/med.site.ru/wp-admin/admin.php(214): require_once(’/var/www/www-ro…’) #5 {main} thrown in /var/www/www-root/data/www/med.site.ru/wp-content/themes/woodmart/inc/builder/Backend.php on line 140
We provide technical support via our forum only. Also, your support period is already expired and you need to extend it first.
How to show the product count of a category in shop page ? and Icon is not showing in default woocommerce category menu ? Yes, I have enable it from the theme option and shop setting , still the product number is not showing , is there any error ?
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, might be very stupid question but i cant find a solution. I have installed the theme, and I installed the demo version “Fashion”.
Then if i try to change the demo version to any other types, for example to “Food”, then the website shows the new demo version on first page refresh only. But if I click on any website link such as menu link or any other links, the website reverts back to previous demo version and does not stay on the new current demo version that I installed.
How can I fix this.
Sorry and one more problem I am facing. I just tried to set up Infinity demo version. Now I tried to change back the demo version to another version, where there is no inifinity scrolling as i dont like this, but the infinity scrolling still remains. I am not sure what I am doing wrong
thanks
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, I already enabled dark mode but when I go to my home page, there’s nothing and no any button to switch between the dark and white modes.
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Can we display quantity increments in the mini cart widget, or can u guide me which file to edit?
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
HI, I am using the product page template with the centered images. When I have 3 images the second images appear first. how can i make the first image appear first? thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/ If your support period is already expired and you need help, you need to extend the support period on ThemeForest first.
Regards
$42 for a simple answer to a misconception on your end is a bit harsh!
The main picture should show at first no matter the layout chosen. I would appreciate if you could let me know how it fix it. I know its pretty simple for a developer like you but I am simply not one and would appreciate your help especially during this challenging time. thanks
Hi,
Could you please send us a link to your website where we can see this issue? Also, send us a screenshot from that product dashboard and be sure that you don’t have any plugins activated.
Kind Regards
Hi, I emailed but didn’t get a reply. Can you please get back to me. Thanks.
Yes, it is how the centered gallery works actually. If you want to start from the first image, add the following code to the functions.php file in your child theme
add_filter( 'woodmart_centered_gallery_start', function (){
return 0;
} );
You rock 
thanks, really appreciate your help!
You are welcome.
Hi
I have tried the template with a free copy online … and now I will buy the template for support. But there is a problem ..
I want to show Categories grid 5 columns carousel
As in the example : http://up.ly/2.JPG
I don’t want it like this : http://up.ly/1.JPG
thanks ^^
Hello,
There are no legal free copies available for our theme. If you need any help related to our theme, you need to purchase it on ThemeForest, install and then create a topic on our support forum.
Kind Regards
Hi. The vertical drop down menu button does not appear in the template. In fact, the vertical menu should be able to close(less) after viewing all the items. Please fix this issue in the format (less and more in menu). Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Does the ajax search function work only for product? Does it work for post or page as well?
Hello,
You can enable search for posts also in our Theme Settings. There is no search for pages, unfortunately.
Kind Regards
I want to use your search function for documentation page. In this case I need to use post and post categories. I make a documentation page and add “AJAX Search” via WP bakery page builder. For “Search post type” I choose “post” and for “show category” I choose “YES” and save. But when I view in the page, there’s a search box but it’s not ajax search as there’s no live search in the search box when I typing a word. And there is no “Show product categories dropdown” next to the search button as in your demo here https://preview.themeforest.net/item/woodmart-woocommerce-wordpress-theme/full_screen_preview/20264492?_ga=2.149808566.1042756128.1585984713-536356397.1585821946
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello dear, the buttons to increase and decrease the quantity of products do not work on the product page, but in the shopping cart yes. In the state of woocomerce it gives me as error the quantity-input.php file. Can you tell me how to fix it or will an update be released soon?
PS. Wordpress, woocommerce and theme are at the last version
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send us your website information via the contact form on our profile page.
Thank you in advance
hi, Do you have plan to force login to be able to access the store ?
Hello,
Currently, we don’t have any plans to implement such function in our themes.
Kind Regards
Hi,
I purchased this theme a few months ago and now I am receiving this error when trying to update the WoodMart theme:
An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Thanks.
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Regards
Hi xtemos, Got an issue with child theme´s style.css file. Anything in there will be constantly ignored to render. Yes, child is active theme (it’s functions.php works fine) and yes, child theme´s style.css is loaded properly.
Please kindly advise what to do now. Thx.
Ok, fixed it. The child’s style.css missed something ref the enqueue styles. you must have changed something from older versions ref that.
Hello,
Our child theme has style.css file and it is always loaded when the child theme is active. Be sure that you have installed the child theme downloaded from ThemeForest.
Kind Regards
on category pages, all the categories are showing under the category title. How do I choose the specific ones? My shop has more than 30 categories and I can not show all of them just below the title. I want to show the selected categories only. Please advise.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I `ve edited Custom js tab in theme options and caught a mistake after saving. The save button in theme options has dissappeared, in which theme files i can find this tab files to delete it or edit via ftp ? Cos i can`t edit or save theme options in admin panel.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Seems i need to register there. It`s to long. Look here, ihave commented out Global Custom JS in options file in theme here , and everything back to normal. Where do i find the file in the theme to edit global js tab to fix the code ? Then i`ll uncomment this section and it will apperar again in options menu.
<?php /* * Custom JS options * * @package xts */
if ( ! defined( ‘ABSPATH’ ) ) { exit; // Direct access not allowed. }
use XTS\Options;
/* * Custom JS section. / Options::add_section( array( ‘id’ => ‘custom_js’, ‘name’ => esc_html__( ‘Custom JS’, ‘woodmart’ ), ‘priority’ => 130, ‘icon’ => ‘dashicons dashicons-media-text’, ) ); /* Options::add_field( array( ‘id’ => ‘custom_js’, ‘name’ => esc_html__( ‘Global Custom JS’, ‘woodmart’ ), ‘type’ => ‘editor’, ‘language’ => ‘javascript’, ‘section’ => ‘custom_js’, ‘priority’ => 10, ) ); */ Options::add_field( array( ‘id’ => ‘js_ready’, ‘name’ => esc_html__( ‘On document ready’, ‘woodmart’ ), ‘description’ => esc_html__( ‘Will be executed on $(document).ready()’, ‘woodmart’ ), ‘type’ => ‘editor’, ‘language’ => ‘javascript’, ‘section’ => ‘custom_js’, ‘priority’ => 20, ) );
Sorry, but this technical issue have to be investigated by our developers and we provide support via the support forum only.
Kind Regards
Hello, How to change the header in the main shop. just in the main shop page not the diffrent categories
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If you support period is already expired and you need any help from our specialists, please, extend it here, on ThemeForest first.
Regards
I am unable to use templates from revolution slider. it says I need to activate it. How do I use it?
Hello,
Our theme package contains Revolution Slider but it doesn’t include their license key. If you need premium features and developer support, you need to purchase the plugin separately. Note that it is not required and we didn’t use any premium extensions on our demo.
Kind Regards
Hi. Fav Icon display for links (woodmart-nav-link)is not displayed correctly in the menu. Also, do not act properly in the popup menu when it is closed. Fix this bug. Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi . I am looking to purchase a new license and need my content migrated but I am nervous the migration will cause errors on my website. I am not a developer I am the business owner and I am struggling to get support or get hold of someone who can assist me from the theme developers? Any advice please?
Hello,
We can help you if you will face any problems that are related to our theme directly after the transfer. Sory, but site transfer in general and fixing issues that may appear after that process are not covered by our support policy.
Kind Regards
That is no problem – please advise how we proceed. from here Also can I upgrade to the Woodmart premium theme or must I stick to the child theme which the website is using currently?
If you need any help from our team, please, create a topic on our support forum and we will help you https://xtemos.com/forums/forum/woodmart-premium-template/
I cannot as my support has expired , that is the problem…. and why I nee to purchase a new license
In this case, you need to extend your support period or purchase a new license.
Yes I know that but I need to transfer the theme and new license on to my business account as the original license was bought through a company who built my website and now I need to purchase the new license on MY OWN account
This is what Envato advised I do:
Ulai (Market) Mar 31, 23:19 AEDT
Hi Tameron,
Sorry for the late response. I just got back from my rest days.
I can see here that you have an account under ecofurnituredesign. This should do. Same way as to how you normally purchase. This seems to be the item: https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492Before that, you may reach out to them through here: - Support Tab: https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492/support - Comments: https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492/comments - Author Contact Form: https://themeforest.net/user/xtemos/#contact
This is so you can ask them how to migrate the content of your site from an old to new purchase code. This will ensure that no issues will occur after the update.
Let me know if there is anything else.
Regards,
Ulai – Customer Success Officer
Envato
Sorry, but we don’t quite understand what do you ask for. What do you mean by “to migrate the content of your site from an old to new purchase code”? Do you want to activate a new purchase code on your website?
Yes I would like to purchase a new license as I need support on the theme and I cannot get any. I have a feature on woo commerce not working ( product reviews ) and need to know if there is a Woodmart Child theme update available s we think it might be a theme issue. The person who bought the them initially is from another company the guys who built my website. So can I need to update the license to extend the support but the license is NOT on my name / business name to I need to migrate the license on to my account?
You just need to purchase a separate license on your account. Then, create a new account on our support forum and create a topic with your support request.
ok thanks . Is it the same price to purchase a new license as it would be just to extend the support on the license?
also – should I buy the Woodmart child theme or can I buy the Woodmart premium theme will the premium theme be able to integrate with my website ie will the website still look and feel the same are there any benefits to purchasing the premium theme?
The price may be different but it depends on your current support period. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
ok so that’s exactly the problem . I can’t renew the support as the license is not on my account? How do I transfer the license on to my account so I can extend the support?
We are not able to transfer licenses on ThemeForest. I think that it is not possible at all. And you must ask Envato support for help in this situation.
OK I will ask them I suppose . Can you tell me if there is any theme update for the Woodmart Child Theme as there has not been one and we are getting some error messages from woo commerce saying the theme needs to be updated but I can’t see an update?
Child theme is made for your customizations and we never update it. But note that your customizations made there (if any) may be not compatible with the latest version of the parent theme and our support doesn’t include fixing such kind of issues.
OK thanks – so will updating the parent theme affect the child theme and if that can be done how do we do it? Alternatively should we migrate to the parent theme which is Woodmart Premium I assume? Sorry I know I am being a pain
Child theme is empty by default so if you didn’t add any code there, it will not have any issues after the update. Sorry, but we are not able to know if you customized anything there or not.
