69 comments found.
I bought the template and am trying to register the license to import the demo. I already added the code with the right email and it still won’t.
Hi there,
Thank you for reaching us!
Possible you encounter Please wait… while you are trying to register and you can check our article about it here
If you still need assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello, i just purchaset your awsome theme. can you tell me the name of the font you used for the logo “don peppe”. Thank you!
Hi there,
Thanks for writing in! As it turns out, that logo was custom made with vectors and it was pure creativity of our designers.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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The support for this Theme is terrible, No Chat functions and up to 8 days to wait. It has also been programed by people with zero knowledge of the F&B industry, there are no functions for adding discount codes, there is no easy build out for new comers to Wordpress and the plugins required for any normal biz ad up to around $200 and then functionality takes a Dip. The editor is not working for me personally, zero response. Overall.. 4 out of 10
Hi there,
Sorry that you feel this way, however we could not locate any request created form your Envato username. We do have our support help center which is working perfectly fine, where our support agents are trying their best to answer all our customers request. So if you possibly do have a request please provide us with your request ID so we can check.
Also all our theme features are presented on our website demo as well as you do not need to have any additional plugins, it really depends on your needs. The theme comes with specific plugins included which is more than enough to achieve anything you do see on our demo website.
Also in order to check any issues on your side we, as once we test both the editor and the theme is working perfectly fine, would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, how are you? I want to ask you if is possible to use a sandwich menu with 3 lines on the top, Thanks
Hi there,
Thanks for taking an interest! There is no option to have a “minimal header” within our theme options unfortunately, however you could perhaps alter the CSS so the mobile menu will be active on the desktop version.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
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hi…If we need, like allowing multiple and quick selection of items within the same page or through pop-ups(addons and single page menu with add to cart button next to it), can we have your support and will it be easy to do?
Hi there,
Thanks for taking an interest! We are not quite sure what you would like to achieve. However this sound like something that it out of our support scope. You can read more about our support policy here.
In order to be sure on what you wish to achieve, you can always send us a mail to office@select-themes.com explaining your wishes clearly, screenshots would help, and our team will check if this is possible.
Thank you.
Support
Select Portfolio part of
Qode Interactive
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The demo import is stopped at 80%. Don’t know why? Please help
It got solved. Required some patience.
Hi there,
We’re glad you could manage on your own.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi , Just one question , I have selected the vertical menu but the widget area with the buton “order online” is not fixed on the botom like the demo . I don’t know why , there is a space? https://pizzadeltiglio.be/accueil/
thx you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Nel sito del supporto non mi fa inserire il codice di acquisto del tema e non mi fa selezionare il tema, ho bisogno di aiuto
Hi there,
Please check if you have selected the correct profile. Anyway this article may help you as it is very well explained on how to submit a request.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I have already purchased the bold lab digital agency theme from you, but this does not appear in my profile support
Hi there,
You can simply add an additional purchase code. We hope this helped and if you at any point still have difficulties you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello, please advise how to remove the mustache icon from the main menu, I can’t find it anywhere in the settings, thanks for the reply
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Select Portfolio part of
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Hi Select-Themes, I just bought the DonPeppe Theme. When I install the plugins I have a problem. The message:
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 5558129 bytes) in /home/celeiro/public_html/wordpress/wp-content/themes/donpeppe/framework/lib/icons-pack/font-awesome/fontawesome-class.php on line 80
How to fix the line 80?
$icons = json_decode( $wp_filesystem->get_contents( DONPEPPE_SELECT_FRAMEWORK_ICONS_ROOT_DIR . '/font-awesome/icons.json' ) );Thank you. George
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi guys, is there a problem with the preview? I tried to open all of them and I can’t see.
Hi there,
Thanks for taking an interest! Possibly there were some minor interruptions but when we try to access it now it is loaded without any issue, so please try it out once again.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello, I am interested in using this theme on an existing site that uses Gravity Forms. Will this be compatible? Thank you
Hi there,
Thanks for taking an interest! Our theme is compatible with Contact form 7 plugin which you can use to create your forms. Gravity forms has not been tested with our theme and we cannot guaranty theme compatibility. You can though always test this on your end.
Thanks for understanding and let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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This is helpful. Thanks so much for your quick response.
Hi there,
Glad we could help and let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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I actually have one more question. Is it possible to use fonts we have purchased with this theme? Thank you!
Hi there,
You can for sure use custom font on your website. You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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On the navigation next the pages there is a moustache. How do I remove it on the navigation? I’ve tried to submit thru the ticketing system and it keeps telling me to validate, which I already did.
Please just comment here on this, other people have asked the same question. I want to remove this from the header on the navigation, next to the page name.
Thank you
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. If you already validated your account, please log in and submit a ticket.
Support
Select Portfolio part of
Qode Interactive
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I would have submitted this via ticketing system if I could. I’ve validated and revalidated and your ticketing system is not allowing me. In the meantime, I’ve lost a day waiting on a response.
It would have been nice if you simply answered this question.
Hi,
You need to make sure you’ve chosen “Select Themes” from the dropdown list as well as Don Peppe theme. You also need to properly copy the purchase code and that’s it. Please note that item dashboard is not the place for item support, that’s why we’re kindly asking you and all other users to reach out our support team and we’re thankful most of the people do.
Support
Select Portfolio part of
Qode Interactive
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Hello first thank yoiu for you theme looks good!, but could you please check your support site? i had a quistion 3 days ago about the licence: i had a staging site and forgot to dectivate the serial now i cant activate on the real site and didnit get an answer could you please help me out?
Hi there,
We have located your request and can see that it has been responded to.
If you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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How do I remove the mustache from the menu? Also, how do I edit the photo behind the products? Almost done with my site, just need to do this.
Hi there,
In DonPepe Options > Mobile Header you do have the option to change the SVG icon to your needs. you can replace it with your own SVG path or you can choose another Icon source.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
Select Portfolio part of
Qode Interactive
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I am not very knowledgeable of how to do that, is there a way you can break this down for me. All I want to do for the time being is remove the mustache from the Pizza Dark template Menu.
Hi there,
Kindly submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Accidentally I deleted my WP and am trying to reinstall this template that I purchased today, but can’t get activated. I’ve sent an email today and haven’t received any reply yet. This is very urgent. Can anyone help me with this?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to submit a ticket to our help center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I feel this is poor service. Have waited a full day and don’t get any response. If I don’t get an answer, can I get refund?
Hi, I have already registered a case with support 24 hours ago, but haven’t yet received any answer.
Hi there,
Once checking we do see that your request has been answered to so please kindly keep the conversation with our support agent.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi There, Is there a section in the options to remove the mustache logo and circle buttons for top and mobile?
Hi there,
In DonPepe Options > Mobile Header you do have the option to change the SVG icon to your needs. you can replace it with your own SVG path or you can choose another Icon source.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Right that mobile part is for the mobile menu svg I see that but not the mustache in the menu.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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I purchased your theme and it would not work on install, I contacted you a couple times via your support link to Qode but have not heard back and sadly I have had to use another theme as I have a deadline to meet. Please can I get a refund as it is now redundent.
Hi there,
Please could you provide us with your ticket ID as we cannot locate any ticket created from your Envato username. Thanks. Also when if comes to refund you can always submit for a refund at Envato, but we would like to check this on your end and try to help you for sure.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I can no longer sign in with my email, it says no account?
Hi there,
Please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to assist you with any issue you do encounter.
You should know that you do need to register an account in order to be able to submit a request, also to be able to check if something is wrong with your registration you can for sure as well provide us with your email address.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, Love this site! Would it work in Hebrew? rtl
Hi there,
Thanks for taking an interest!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have nay additional questions.
Support
Select Portfolio part of
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Thank you! Really appreciate such a quick response. I really love this skin. Would it be possible to let me know which shortcodes are dynamic so I can maybe decide if it is worth it to me to buy this theme? The whole site will be in Hebrew. Thank you.
Hi there,
Unfortunately, it is not RTL ready. It means that all basic shortcodes will be shown well, but our custom dynamic shortcodes wont be displayed well.
Thanks for understanding!
Support
Select Portfolio part of
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Please in next Update put Post List like Product List, it is very important if we can show our Menu Specials or Pricing Lists
Hello,
Thank you for reaching us 
https://donpeppe.qodeinteractive.com/
We also included Blog and Event list shortcodes https://prnt.sc/r4kv11. Let us know if you have more questions
Support
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.
Hi,
It seems like you didn’t manage to submit a question https://prnt.sc/r56nrz, please try again.
Thank you
Support
Select Portfolio part of
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