69 comments found.
How can I update WPBakery through you? I can’t see the front end editor anymore, it says version is 5.5.2. Downloaded new theme, uploaded and it’s the same.
Discard, found your answer to this in another question.
Hi, Header widgets don’t show in WooCommerce product pages. Is this a bug in your Theme and if so do you have a fix please.
Hello,
Thank you for choosing our theme!
Please provide us with your website details in support ticket at https://themerex.net/support/ – our Support team look into that.
Thank you in advance.Hello, are you going to release any updates? WPBakery is outdated
Hello,
Thank you for contacting us!
Theme update is currently in progress and will be released in a short while.
Meanwhile you are able to request latest version of WPBakery Page Builder in tickets.
Please submit your request at https://ancorathemes.ticksy.com
Thank you.Hi – how to update version 1.1 to 1.2? Please let me know. Thanks.
Hello,
Before you go ahead with the update make sure you backup your old theme’s folder. Download it to your computer locally.
It is a good practice to backup both your files and database regularly and especially before making some serious updates.
1) Log into your ThemeForest account and navigate to your downloads tab. Find the theme and download “Installable WordPress file”.
2) Connect to your server using desktop client software(we recommend CyberDuck and Filezilla).
3) Change directory to /wp-content/themes.
4) Remove existing folder with old theme files.
5) Unpack theme installable files downloaded from ThemeForest and upload to the theme folder. Don’t change anything in Appearance> Themes
6) Update the included plugins, if you see a notification message prompting about a newer version.
Navigate to WP Dashboard > Plugins > Installed Plugins.
Update ThemeREX Addons plug-in. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.
Deactivate and delete the rest plugin(s) of old version.
Go to Appearance > Install Plugins and install the plugin(s) like it was described in the Plugins Installation section of this documentation.
Best regards
Hello! I have purchased and installed your theme. I tried several times to import the demo, but it doesn’t work … the system hangs on to the second item.
How can I solve it? I await your feedback, thanks.
Hello,
Thank you for choosing our theme and contacting us!
If you get error load data from the file ‘https://...ancorathemes.com/demo/default/posts.txt'. Please, try again!
This means that allow_url_fopen function is disabled on your server and it doesn’t allow to import dummy data from our server.
Please contact your hosting provider asking to enable allow_url_fopen function on your server.
Also for one-click dummy data installation please make sure that your PHP configuration limits are as follows: - max_execution_time 600 - memory_limit 256M - post_max_size 32M - upload_max_filesize 32M
Then re-import dummy data – it will be successful.
Also you can manually install it by downloading the demo.zip archive from our server: http://demofiles.ancorathemes.com/fishingclub/demo.zipand extract it in your Theme’s folder root directory (in /wp-content/themes/fishingclub) after that re-import demon data in admin panel.
If you still have any issues, please submit your request at https://ancorathemes.ticksy.com . Our tech support operators will assist you.
Thank you.
Hello, I choose 2 columns for the blog page, but when I access categories it is only 1 column, how do I change that?
Hello,
Please submit a ticket at https://ancorathemes.ticksy.com – our Support team check that for you and provide a solution.
Thank you in advance.
Hello, When I tried the sign up form, no message has been displayed that the user has successfully subscribed, but I can see the user in mailchimp
Hello,
Sorry for delayed reply – we don’t work on weekends.
Please submit a ticket at https://ancorathemes.ticksy.com – our Support team look into the issue.
Thank you in advance.
Hi, before buying this theme I would like to install a demo. Where can I find the link to download the theme demo? I look forward to your feedback, thanks.
Hello,
Thank you for your interest in our theme!
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme.
In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/submit/#9465 .
Thank you in advance!
Hello,
How do I add my personal item in item options under services?
Hello,
Would you like to add new icon and use it for services?
You can expand the list of available icons by adding new ones from the fontello website: http://fontello.com/
Watch this video guide for more information:
https://www.youtube.com/watch?v=kvqRNIINsdsBest regards
I added this code to my functions.php to shorten product title but it is not working
function shorten_woo_product_title( $title, $id ) { if ( is_shop() && get_post_type( $id ) === ‘product’ ) { return wp_trim_words( $title, 4 ); // change last number to the number of WORDS you want } else { return $title;
Hello,
Sorry for delayed reply – we don’t work on weekends.
Please submit your request at https://ancorathemes.ticksy.com . Our tech support operators will assist you.
Thank you in advance.
Hello,
WPBakery is not active on blog post, how can I enable it?
please discard
Thank you for your reply.
Glad to hear that you were managed to figure this out.
Best regards
Hi I know that my support already expired, but please release a new version and update the plugins provide inside your theme to avoid this problem: https://i.imgur.com/Sr1xy9p.png this is showing in all pages of my wordpress!
Hello,
New version of theme will be released.
Meanwhile you are able to get plugins update in tickets/
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide your purchase code. Our Support team provide you with latest version of plugin (this doesn’t require Support renewal).
Thank you.
When you guys will support WordPress 5.0.3 ? Thanks!
Hello,
The theme is fully compatible with WP 5.0+
But WPBakery page builder plugin should be updated at least to 5.6 version.
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ and provide your purchase code. Our Support team provide you with latest version of plugin (this doesn’t require Support renewal).
Thank you.
How do I disable the animated preloader? Its making the site slower.
Also, why does this theme call references to what seems to be an unnecessarily large CSS file from an external source? i.e. https://book.global.ssl.fastly.net/assets/spinnaker-3672c13a3fe87b332c39978a892f1c8b.css
Hello,
You can hide preloader in Appearance> ThemeREX Addons> General> Show page preloader> Hide
This external source may come from third-party plugin.
Please submit a support ticket providing your website URL at https://ancorathemes.ticksy.com/ – our Support team check this for you.
Thank you in advance.
How to update theme?
Hello,
You may find the information on updating the theme in the theme documentation, “Getting started” section: http://fishing-club.ancorathemes.com/doc/#getting_started
In case you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified help of the tech support team. Thank you!
Regards
Need an update for WPBakery Page Builder. Should be a 5.4.7 available.
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ We will provide you with a latest plugin version
My support has expired. So I have to renew support for $41 to get a theme update or WPBakery Page Builder update which came bundled with the theme when WPBakery Page Builder costs $45 with free updates?
Hello, Please, submit a ticket under presale category. You do not need to extend support licence.
hello, is that sipport RTL ?
Wow Great support!
After about 3 days still no answer!
Ok I get my answer to buy or not 
5 Days, are your team really support?!
Hello, We are very sorry for delay reply! Theme does not support RTL. But you can contact our Support team by this link https://ancorathemes.ticksy.com/ and they will provide you with a price for theme RTL version.
hi how are you? a few questions,
is revolution slider needed to be bought or it comes with the theme?
the woocommerce plugin is the fee needed? or it comes with the template?
at the live preview i cant see the the shopping cart.
sorry for the, probably noob questions
Hello, Thank you for your interest in our theme! Revolution slider is coming with a theme. Woocommerce is included also. Shop cart appear in shop page when you but products. Best regards.
Hello Support, Kira, Im trying to get in touch in all kinds of ways, but i dont get an answer. In the theme is used the visual composer. My support has expired but i was told the updates of the visual composer were given… How do i get my new updates? Can you help me? I cant login the helpfiles, because my support has expired. Hope to hear Best Regards Hans Kapteijn
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ , select category presale and put your purchase code. We will send the latest version then.
Hi, i wanted to know how to change the ‘All Posts’ title on the Blog Archive page, I don’t see it anywhere, pls guide me fast… thanks URL for our beta site: http://lakeozarksfishingguide.com/beta/blog/
Hello, Please, submit a ticket by this link https://ancorathemes.ticksy.com/ Our support team will guide you.
Thanks for the Support I got it fixed but did not like the fact that the Page and Post use the same Header Image setting from the ‘Customize’ settings, this should have been separated…
