484 comments found.
HELLO, HOW OFTEN DO YOU UPLOAD UPDATES? AND IS COMPATIBLE WITH WORDPRESS 5.4 AND WOOCOMMERCE 4.0.1?
Hi yule33,
You can update Upstore theme lastest version ( read document at link http://docs.theme-sky.com/upstore/#updating-the-theme. It is compatiable with WooCommerce 4.0.1.
Also, you can update wordpress 5.4. If you have any problem with update Wordpress 5.4. Please you buy theme and open a ticket here https://skygroup.ticksy.com/, give us your website information and screenshots about your issues. Our support team will help you.
Best regards,
Hi, I can no longer see the pages correctly with WPBakery, the text button does not work but only the visual button. I don’t know what to do anymore I had to buy your technical support. The template is updated and also the WPBakery Page Builder plugin
thanks
Hi rmsistemi,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and screenshots about your issues. Our support team will help you.
Best regards,
Menu Background Color Hover Select Color doesn’t work in the template, please how can i repair this item?
regards.
Hi rodrivalen,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and screenshots about your issues. Our support team will help you.
Best regards,
the hover color in the menu doesnt work
when you put the mouse over the a> Li the hover background color doesn’t work.
regards
when i create an account there is a message i already have an account. when i reset the password there is an email to recover password that doesn’t work. to create a password in facebook appear a windows with url blocked.
Hi rodrivalen,
We have replied for your issues in your ticket – https://skygroup.ticksy.com/ticket/2349046/ . Please you check it again.
Best regards,
Hello! Excuse my English, I am from Argentina.
I would like to know how I can replace the UpStore logo that is in the footer, I looked for all the options and I did not succeed. Thank you
Hi ValeBarto,
You go to Footer Blocks > select your footer > edit Upstore logo.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and screenshots about your issues. Our support team will help you.
Best regards,
Is your theme compatible with Woo 4.0 already or do we need to wait until there is an update for the theme?
Hi techamazed,
We have checked and updated Upstore theme lastest version. It is compatiable with WooCommerce 4.0.0. Now you can update Upstore theme lastest version
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Is there a way that I can test drive the vendor admin area before purchasing the theme?
Hi JWHO,
Thank you for interesting in our theme!
You can see these screenshots https://prnt.sc/k8al1i, https://prnt.sc/k8al6o, https://prnt.sc/k8alb0, https://prnt.sc/k8alem.
You can also check the demo of Dokan here https://wedevs.com/dokan/.
Best regards,
In your demo version in Product Types – Simple Product on the left side you have a product sidebar. So the thumbnail carousel is going in the vertical side. So in the widget area when I choose to show as a carousel slider it’s starts to play only in horizontal position. Is there any option how I can change or modify it?
Hi Diabolick,
You go to Theme Options > Product Details. You find the Product Thumbnails Style option and change it. For more information, you can watch our tutorial video https://www.youtube.com/watch?v=_lz7VCSzm00&list=PLbyF_EROfxJRnTV6pP6zdAf0Us6pLgDjA&index=9.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
thx
Hello Dear!
I would like to specify the category order in the category widget but I don’t know. TS Category widget.
Thank you!
Hi sallaigabor,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Best regards,
Hi, Pre sales question.
I’m thinking of this theme for a customers website. I would need to have a live site in the root and a staging site in a sub-directory. Will I need to have 2 purchases?
Also, the site I will be building is for up-holstered furniture. Is there capability for customers to select multiple options such as fabric colour and leg type using an image?
Thanks.
Hi sofabulousmedia,
Please you buy our themes and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, thanks for your reply but it does not really answer my ‘pre sales question’
I would need to have a live site in the root and a staging site in a sub-directory. Will I need to have 2 purchases?
I do not want to purchase the theme if I need to have 2 purchases one for the live site and one for the staging.
I do not want to purchase the theme if there is no capability for customers to select multiple options such as fabric colour and leg type using an image before adding the product to the cart.
Can you answer these two question before I make a purchase please.
Kind regards
Hi sofabulousmedia,
Each license is only used for one website. Please read themeforest’s policy https://themeforest.net/licenses/terms/regular
If you need more help, please you buy our themes and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi sofabulousmedia,
I want to answer your questions clearly!
1. You can install a main site and a staging site with one license. But, please remove your staging site after you have finished building your customer website.
2. Our theme only supports for selecting color image (one attribute with image). You can check this demo http://demo.theme-sky.com/upstore/shop/cras-adiping-variable/?options=0-0-0-0-0. To add image to the leg type, you need to use a third party plugin. You can search plugin on google with keyword: “woocommerce variation swatches”
Best regards,
Hi,
Thank you for further clarification.
We would need to keep the staging site for ongoing changes and development so we do not work in the live site. As you probably know this is perfectly normal so as to not break the live site with any bad code whilst implementing ongoing changes.
If it is not possible to keep both live and staging then I am afraid this may not be the theme for us.
Please can you advise if we would indeed be allowed to keep the staging as well as the live site.
Kind regards
Hi sofabulousmedia,
It is OK. You can keep the staging site for testing 
Have a great weekend!
Hi I have a problem in the instalation of the theme the information panel put this infomation: Instalando tema desde el archivo: themeforest-4lM8gS3E-upstore-responsive-multipurpose-wordpress-theme.zip Descomprimiendo…
Instalando el tema…
No se ha podido descomprimir el paquete. El tema no tiene la hoja de estilos style.css.
La instalación del tema ha fallado.
Please help! y really need to know how to do it!
Hi TukariQu,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi
I do not know import the pet templates into my website. Please help me. What can I do?
Thanks Gabor
Hi gabcy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hi template, in my theme today appear this message: Instagram has returned invalid data. please help.
Hi rodrivalen,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello I have number of questions regarding the product I purchased:
The original wordpress install seemed to have gone fine, but I’m having some issues.
1 We I use the upstore importer I get an error response “0”
2 When I try to set the home page to one resembling one of the examples it looks nothing alike – is this an issue with the importer?
3 I can’t seem to find where to get the price table short codes
4 It looks like there is a $25 saving on the Slider Revolution – how do I access that?
5 Do I require Slider Revolution to have a feature image/video on the home page?
6 Is there anywhere I can find more documentation or support for this? It seems strange that there are so many 5 star reviews but I’m the only one having issues. Am I missing something?
Hi jesse_jarjour,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
I want buy your theme but i have some questions : - Can i use it for my development and production website ? - Is it fully compatible with Dokan and Woocommerce ? - If i’m not satisfied by the theme, will you refund me?
Thanks you
Hi adgoding,
Yes, you can use it for your development and production website. Also, Upstore theme compatible with Dokan and WooCommerce.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
In google audit I have found this issue
Content is not sized correctly for the viewportThe viewport size of 413px does not match the window size of 412px
How can I fix it?
Hi Diabolick
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Can you help me? I’m not using whishlist and compare products on my website. I don’t know how but the theme by default created a lot of extra pages which I had found in google console like add_to_whishlist and compare_to. I have disabled them everywhere where I could find and yith plugins as well. If you can tell me where to remove them in the code without breaking the theme so they won’t be generated anymore it would be wonderful.
Hi Diabolick,
You just deactivate/delete the YITH WooCommerce Wishlist and YITH WooCommerce Compare plugins.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, We buy your template upstore. We have products with grouped products and when we see this products in the web, we only can see products with “read more” and we can’t put inputs of quantity in each item grouped product. Is this possible? we need put grouped products.
Thanks
Hi laiaitres,
You can add simple product into grouped products. It will display quantity for your grouped products. You can read document at link https://docs.woocommerce.com/document/managing-products/#section-12 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there, im looking to alter some of the text in the header (Follow, My Account, Login, Sign up, Wishlist) to portuguese without having to install a laguage plugin (as it doesnt work). I’m looking to alter the code or if you can do an update so it allows you to do this in the theme menu (header section). I want to put my site live very quickly because of the xmas sales i have put up.
Hi trueedmar,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Ok thank you.
Hello,
I have purchased the Upstore and I want to the menus screen options to see the Portfolio options so as to have the possibility to add the projects to menu automatically and not one by one with custom link tab.
Is there any way to do that?
Tanks in advance
Hi forsaken1997,
It is possible. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Does the theme accept the “Elementor” builder?
Hi Khairalla86,
Unfortunatelly, Upstore theme has only support for WPBakery Page Builder. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
