38 comments found.
Hi there,
I purchased your theme and installed on one of our domain, I got an immediate email from hosting that Malicious code detected on your website
The file is
01/30/2024 23:42:32 – /home/u1292-bgsfi43uot1v/www/xxx.com/public_html/wp-content/themes/arrowit-child/functions.php
Please fix it immediately and provide and update
The hosting company is siteground!!!!
Hi,
Do you customize anything in the child theme?
Thanks
No customization at all, just installed the theme as it is, I deleted the functions.php file but please get it fixed.. as not all other users get affected with a malware unless its a false flag from siteground.
Please create a ticket on our forum: https://arrowhitech.ticksy.com/ and our developer will check for you.
My Clients says , that website is not opening. Some times i feel it is due to theme issue. Can You tell this theme can help my clients and if i face any issue , Your support is available ?
Here is my Website : https://zglpk.com/
Hi,
When we check, your website is opening. Please enable the debug log of WordPress first, it can show the cause of the problem when your website is down.
Thanks
try so many way to import the demo, but the header just won’t work, tried different version of WordPress and Elementor, It just won’t work. wasting so much time on this. Please give me a full refund.
Hello,
You can send tickets to our forum for support. https://arrowhitech.ticksy.com/
Can you provide an admin account info so I can check for your problem?
Best regards!
The demo webmaster does not show the menu on top even when the settings in customizer are set to Header displays over content and sticky header is on. The menu header only shows when you scroll down and then back up and then it disapears again.
Hello,
You can send tickets to our forum for support. https://arrowhitech.ticksy.com/
Can you provide an admin account info so I can check for your problem?
Best regards!
This a beautiful them. It’s a shame that it perform so poorly. Honestly, I don’t see many themes that have such poor PageSpeed performance metrics. overall it ranks 20 on mobile and only 42 desktop. An unbelievably high TBT at 1500ms. 7.9s LCP, ...hire a WP performance specialist!!! You are losing customers.
Hello,
Thank you for your interest in our topic.
We will try to optimize with the best speed
Best regards!
ArrowPress
Hello Is your theme compatible with Wordpress 5.8? Thank you
Hello,
You can update to WordPress 5.8.
Best regards!
ArrowPress
The demo does not work. I spent all my day trying to import the data with your 4 methods. I need refund please!
Hello,
You can send tickets to our forum for support. https://arrowhitech.ticksy.com/
Can you provide an admin account info so I can check for your problem?
Best regards!
ArrowPress
No thank you! I just need a refund. I bought your theme to save my time. It did not save my time and I bought another theme that I installed in just a half an hour. I am not using your theme any more.
Hello,
You can create Refund Request with ThemeForest then we can refund for you.
Best regards!
ArrowPress
hi header is not working and in demo not be able to change header plz resolve asap
Hello,
You can send tickets to our forum for support. https://arrowhitech.ticksy.com/
Can you provide an admin account info so I can check for your problem?
Best regards!
ArrowPress
Please don’t buy this product, it doesn’t work with elementor and the support doesn’t want to give me my money back! they are thieves they tell me it’s difficult for us in this period
What about envato? can help me?
Hello,
We need some screenshots that show the error but you didn’t provide them for us. You only said that it doesn’t work with Elementor without any screenshot to show them. This item was built base on the Elementor and other customers don’t feedback us about this error. We need to know more detail about your problems first but you didn’t provide us them.
I hope we can resolve this problem.
Best regards!
ArrowPress
My website is constantly stuck with the loader when i updated my wordpress to 5.5: www.productbox.dev , when can we expect the fix?
Hello,
You can download and update latest version on ThemeForest. We fixed that problem.
Best Regards!
ArrowPress Team.
Need support for WP 5.5.
Hello,
We will check and update in the shortest time.
Best Regards!
ArrowPress Team.
possible to fix the demos? they seem broken
Hello,
Thank you interest theme of us. I have check demo and it is work normal. Can you demo broken?
Best Regards!
ArrowPress Team.
Hi, can I use the the pictures and vectors as is on the website or do I need to buy them from freepik.com as a premium user? are they included with the purchase? what is the process to be able to use them is they are not included?
Hello,
We have use free image on freepik. You can use image for your website.
Best Regards!
ArrowPress Team.
Something is wrong with the typography on the demo it looks horrible.
Hello,
Thank you! The website is working properly. You can see our demo.
Best Regards!
ArrowPress Team.
hello, do you have any links to the pictures and graphics you are using on the demos? Can we keep them the same and use the demos exactly as they are but with our own content?
Hello,
Sorry! We are no longer affiliated. We have searched for images on freepik.com site.
Best Regards!
ArrowPress Team.
Hi,
The demo import isn’t working fully. I’m trying to import the homepages, instead of using Elementor, it’s all in one block on the editor.
See here: http://45.63.96.69/home-page-01/I’ve followed the docs and tried a few times, it’s always the same.
Any idea?
Thanks.
Hello,
Thanks for your purchase.
You can try importing again with All in one plugin. If not, you can send tickets to our forum for support. https://arrowhitech.ticksy.com/
Can you provide an admin account and FTP info so I can check for your problem? You can clear database and install theme, plugin again so I can import again for you.
Best Regards!
ArrowPress Team.
This theme’s really buggy. I’m struggling with base content importing. I got it finished after many times of trying to install/uninstal and import. But it’s not only one issue. I’m unable to switch to Home-webmaster demo. Some other demos have same issue. How can I get refund for this buggy theme?
Hello,
Are you sure to import according to our instructions?
You can go to Settings -> Reading -> Choose homepage Webmaster is Homepage -> Save. You can submit a ticket on our forum for assistance. https://arrowhitech.ticksy.com/
Best Regards!
ArrowPress Team.
Demo is not working
Hi, sorry for the problem, our demo is working now.
Hello,
Can you tell me which homepage is not working? I have checked the site and it is working properly.
Best Regards! ArrowPress Team.
team please take care your site yours site effective
Deceptive site ahead Attackers on hn.arrowpress.net may trick you into doing something dangerous like installing software or revealing your personal information (for example, passwords, phone numbers, or credit cards). Learn more
No option to add portfolio in child theme. Only on parent theme. I am using child theme. Tried to submit a ticket but always asks me to enter purchase code even after verifying purchase with Envato.
Sent an email 2 days ago.. no reply yet.