42 comments found.
On HTML template, in the header section: language dropdown is not working. The url to submit a ticket (https://help.big-skins.com/ ) doesn’t exists
Hi! Try this https://big-skins.com/help/
On this html version .. On header section things like currency , language , search button dropdown is not working (which is working on shopify version) . whats the problem ? is that intentinally ??
Hi, dear customer! Sorry for the inconvenience. Would be better if you send a ticket in https://help.big-skins.com/ with the problem. We answer faster in the ticket system. Html version is a static only client html part without server. Currency and languages requires server part like shopify platform.
Dear clients! Unfortunately, we will be able to answer your questions intermittently, since our team is from Ukraine, and military operations are taking place right now. Thank you for your patience and understanding.
hi , there is “full theme rtl” phrase in item details, but i bought this item and there is only one rtl index page in HTML folder, where are other rtl pages ?
Hi. Sorry for the late reply. Rtl style file you need to paste on each page.
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Hi Guys I am having trouble lazy loading images using dynamic ajax content – even if I remove data-src and the lazyload class I still get the spinner an no image shows?
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hi Author, this template is using grunt module to generate html files?
Hi. We use gulp. Gulp source files are not included into the package, but we can send it to our customers.
I posted wrong comment
hello, i would like to know if i can use this theme on the shopify platform, is it compatible? furthermore i would like to know if i can change the language even if it is manually.
Hi! Shopify version is available by this link https://themeforest.net/item/goodwin-shopify-theme/22861685
In the Shopify version, you have tools to change the language manually.
Hi, in the demo header (any demo), in mobile version, it’s impossible to click on the wishlist icon, the link doesn’t work
Hi! Our headers have only wishlist icon, theris no wishlist inner page in the theme.
How do I change the header to variant 9? Where in the documentation shows the code structure for the header?
HI! In tools demo header i don’t see the search bar in mobile version like the other demo pages. Is it possible to add the Search Form for the Tools template version header? Thanks!
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hi. I saw this template supports IE11 in item details, but it doesn’t seem to work. Can you check?
Additionally, I cannot access your support system. http://help.big-skins.com/ That’s why I using comments.
Hi! Write please your email that you registered in support system to bigstepscenter@gmail.com
Hi! index.html of the online demo is different from the index.html in the template. Can i have the same file? i found different in the slider
Hi! Could you please create a ticket here? http://help.big-skins.com/
Let’s move to our ticket system. It is done especially for theme support.
Hello, don’t you update the scss files in the html version? (Fashion style 3-4 does not exists in scss files)
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
NEW TICKET SYSTEM LINK http://big-skins.com/help
Hi! Does this template also include .psd, .sketch or any other design files which were used to create this template? If not, is it possible to provide?
Hi! Unfortunately, no. We do not provide psd files.
Can home page themes be used for other pages? or are other pages a single theme?
Hi! Sure, you can move widgets from home page to other pages.
we bought this theme. (Goodwin – eCommerce HTML Template)
Shopping cart doesnt work while adding ajax content. For instance: after clicking on “add to cart” adding on right top corner Shopping ICON DO NOT OPENS. but after refreshing page works. There is no support/documentation page for Shopping Cart work steps.
Please send me a documentation of how working basket. we use PHP Language.
Hi! Ajax add to cart is absent in our html version.We made button, header, cart and popup about success adding to cart, but ajax adding to cart process you need to write yourself.
Hi there. As I’ve tried to contact you through your bigstep support panel they’ve asked me to make an account. I made it twice even then my access is denied there.
Now I wanted to know as I’ve purchased this theme and it shows me 3 month support is still left why am I not getting response from your side. How my account over your support panel side got disabled before the expiry?
Hi! Here I see that our support team answered you yesterday https://prnt.sc/r1q0ks
Thank you for your quick responses. Indeed you guyz are savior… Querying one more concern in hope that might help future buyers. Also a shout out. “Go for the theme People. It’s Worth it!”
Hi! We will very happy if you set theme 5 stars rating 
hi presales questions : is it possible to use any element or section from one demo page into another demo page?
Hi! Sure!
hello, i’m purchased this template and i want to make filter column in category page fixed so when i scroll down the page the column filter not scroll with page. thank you
another thing please, i want the electronics-2 layout banner image without product in it just the background , can i have it ?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=18 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
