116 comments found.
refund me please, this is a mess. demo one imported is nothing like your demo one you advertise. everything is on individual pages and none of it is properly editable. total mess.
Hi,
I have just checked the demo content (I have import the demo content on fresh installation on my localhost with all up to date plugins and latest WordPress) – and looks ok for me. Ok, I have done this on my localhost (not on my server) but there should not be any difference.
Please open a support ticket on our forum and will help you with that. We will need also your website URL and admin info (username and pass) to check your content.
https://cocobasic.ticksy.com/refund me, i dont have the time to mess about with this, i have already bought another theme that worked as expected out of the box.
Hi,
I can not give you a refund because you just say the theme is broken or is not working. All you need to do is to import demo content, set a custom menu and set a front page to be OnePage and all should work fine.
I have checked again the theme today and it looks all fine for me. Maybe I am missing something – maybe I am not looking on right place. All I am asking you is to show me what is not working?
So, I am asking you to start to collaborate and show me what is broken/does not work (we could fix all this in time) and if something is really broken I will update the theme in no time and you can use the theme (for this or maybe for some other project – theme comes with 8 demos and there is a big chance to use it for some other project).
You can send a refund request but I will not approve it because you refuse the support – you “don’t have time” to show me what is broken/not working. I want to help you but I can’t if you don’t start to collaborate.
All you need to do is to import demo content, set a custom menu and set a front page to be OnePage and all should work fine.
I did this, all the content was spread over many pages not one page. The elementor editor could not edit any content on any page, not only was there structure issues, nothing was clickable (page went half under elementor)
I don’t want to pay to waste my time waiting for you to fix something that is advertised as working out of the box. No part of what I installed worked as advertised. I was not able to make any of it work to at least throw something together.
I’m buying your theme to save myself time and money, having to deal with support and issues is not what i’m paying for. It’s only then costing me time and money.
If i get time later today or tomorrow i’ll set it up on a new domain, screenshot the issues and the settings and then take it from there. If it’s not working as expected, if it “should be fine” and is fine, then i’ll use it somewhere, if it is not, i do not expect to wait for support and do your debugging for you. I’m not buying a ready made product to be a collaborator. I’m buying it to be ready to work out of the box.
I’ve been a member here 11 years, this is my first refund request.
Hi,
Thanks for your decision to show me that. Selling on Envato is my main and only job and it is in my plan to stay here long – and that is the reason why I am trying hard with all this.
So, please, contact me on support forum when you get the time and set up again the theme.
Thank you for your time.
Hi Together, it is possiblie to get this Plugin in German or is there a possibility to translate in settings?
Hi,
Sorry, I don’t understand about which Plugin you are asking? Cardea is a WordPress Theme which is using several Plugins.
But, I am guessing that you want to translate some parts – there is no option to be “auto translated” or just to “change language”. The translation is possible but you need to translate each string manually.
If you have more questions, please use our support forum – https://cocobasic.ticksy.com/
Thank you.
Hi, sry it was my Mistake. I was in the wrong window and in the wrong Tab. Forget my question 
No problem
If you need any help with Cardea, feel free to use our support forum. Best and stay safe!
Hi, I loved the theme so can you please let me know if i can add sections, remove it and make edits without having elementor pro. Like adding more content to the second section. Would want to use the theme – https://demo.cocobasic.com/cardea-wp/demo-5/ Just need to know if we need to purchase anything more after buying your theme. Thanks.
Hi,
Yes you can – you don’t need Elementor Pro version for any demo/part of the theme. All is made with free version of Elementor and with custom widgets (which are of course included in the theme).
You don’t need to buy anything else.
If you are interested, I can also provide you admin access to test the theme before you buy it – just contact me via email from profile page – https://themeforest.net/user/cocobasic
Hello, is it compatible with GravityForms?
Hi.
I have not test the theme with GravityForms. If you are interested, I can give you admin access to test the theme before you buy it. Contact me over email on my profile page – https://themeforest.net/user/cocobasic
Trying to add background video to demo1. But in elementor i am able to find that option
Hi,
This should help you – https://cocobasic.ticksy.com/ticket/2419480/
You must be registered on our forum. If you still have trouble, open a support ticket and we will answer you (probably on Monday – it is weekend).
To all customers:
There is no more bug with Elementor and WordPress Importer. Feel free to use the latest versions of both plugins.
I’m not that satisfied! I installed Demo 1 (following all the instructions bot on pdf and on video) and it looks different from the preview. See it yourself http://www.webinkolorsbase.it/InKolorsGraphicDesign/
It looks like there’s something not working properly (font styles are different, dimensions are different, portfolio doesn’t work, the slider doesn’t work, the price tabs don’t work, the percentage bars don’t work, the contact form is awful and the footer is completely different!). It would be very easy to fix everything but the necessary elementor plugins to do it are locked cause they are PRO! I don’t have time to re-create the blocks one by one to make them look similar to the demo. I paid the template to have them ready to use immediately. I feel myself a bit cheated! Hope there is a way to solve it quickly, without paying elementor pro.
I have answered you on support forum.
I’m using a child theme and demo 1 or 2 with one page holding split pages, and when I start scrolling the page the sticky script does not seems to work with some title wrappers, on others it works just fine (probably the original demo pages I edited do stick, as opposed to those I created that don’t stick). I’m aware my support just expired, but it looks trivial so I thought I’d ask anyway, if support can no longer be given may it serve as a bug report maybe.
Send me your website URL to take a look.
visible at sculpture-a.com thanks
It is because you don’t have enough content on some sections. Titles are getting sticky only when the content on other side of titles is bigger (height) than the height of the title. Title is “moving” up/down only inside his own section and height of section is not bigger than title it self – so, there is no move.
Thanks ! a few spacers did the trick
Hi, I purchased this template and am currently working to update for my company. So far so good, thank you. I have a few questions I will be asking to finalize. First issue: I’ve uploaded the Demo 1 content. I want my website menu to be like demo, so when you click on page the website automatically shifts to that page. Currently on my site, when you click on menu item it opens a new page associated with that page (taking you away from homepage). How do I fix that so the menus react just like demo?
Thank you
Hi,
Check if the Menu is set in Dashboard > Appearance > Menus
Find in https://demo.cocobasic.com/documentation/MANUAL-CardeaWP.pdf – “Creating Menu”
If you have more questions, please use our support forum – https://cocobasic.ticksy.com/
Thank you
Perfect! That worked. Thanks again.
One last question: For the portfolio entries, when you select Link thumb to ‘image’ you are only allowed 1 image, 1 video, and a URL address. Is there a way to have multiple images? My effort is to try to keep viewer on homepage instead of it opening a new page as when you select Link thumb to ‘post’. Any way to add more images, in slideshow, when Link thumb to ‘image’ is selected? Thank you.
Sorry, no – that is not possible.
The idea is when you want to have more images (or mix images/video/content), you set a link to “post” and using ajax you load more images directly on OnePage/Front page – visitor will still be there – on homepage.
Understand, thanks anyways. So I seem to have the website finished and working. One thing I realize is that the contact form isn’t going to my email. Seems like everything is set up correctly, but not working. Have others had this issue? Thanks.
We are using Contact Form 7 such as it is (out of box) and here is my experience:
1. Always check inbox and spam folder on your email
2. Few months ago I have changed the server and we the new one I have “delay” in sending email around 4-5h
3. Test the contact form with gmail account – few customers has reported the same issue and at the end it was something with server configuration – emails are working when they use gmail account and emails are not working when the use the “domain name” email address.
4. On google/youtube you have a lot of tutorials for “contact form 7 email not sending”
5. At the end, you can use any other Contact Form plugin there (if you have experience with some other and you know that is working) and you can contact me on our support forum and I will help you with extra CSS so you will have the similar/same layout for new contact form.
Hello CocoBasic!
Can I modify fonts and colors globally for this theme?
Also, is it possible to build a multi-page site using the regular Wordpress menu?
Hi,
We don’t have option for global fonts and colors, sorry. It is possible to have separated/stand alone pages which are not part of OnePage. Or on other side, to have just multi-page site without OnePage.
If you are interested, I can provide you admin access to test the theme – contact me via email form from our profile page – https://themeforest.net/user/cocobasic
Hi i bought your theme and made everything like you said to do but my page doesnt look like it should after demo content upload. Whats wrong? Please help…
Hi,
There is conflict with WordPress Importer 0.7 plugin and Elementor plugin.
Check this – https://cocobasic.ticksy.com/article/15783/
If you still have trouble with demo content, please open a support ticket.
Hi, it’s possible to put the instagram feed on the page?
Hi,
I saw some customers are using instagram feed – so yes. You can find a free plugin on wordpress.org on add it on page/section.
If you have more questions, please use our support forum. Thank you.
Hello, i would like to ask if i can group the services (as categories – taxonomies) with the portfolio items? Also if more pages than the single home?
Hi,
Sorry, the filter option for portfolio is not included by default – we don’t have that on any of our demos.
Yes, you can have more (unlimited) stand alone pages – pages which are not included in the OnePage (for example if you need them for “Privacy Page” or anything else).
I was thinking about not using single page menu, and create Portfolio items using by categories, and have a full website for better seo and contact form? Is that possible?
Yes, you can have more, unlimited stand alone pages and the menu which will be navigate to this pages (not onepage).
However, if you are interested, I can give you access to the theme to test it before you buy it – contact me via email (email form on my Profile page) and let me know with which demo you want to test the theme.
just sent, please check!
We purchased a theme for CardeaWP, There was a problem importing the theme demo content, the content is not imported correctly. Slash elements are added to Elementor data arrays, causing the structure to completely collapse, and no page looks as if it were a demo page.
We looked at the database, Services page meta data (_elementor_data):
Should be like demo5 in xml file: [{id“}
In the database look: [{\id\\”}
We imported the demo content using the wordpress import tool as suggested in the instructions, but it doesn’t work properly – as to solve this problem?
Hi,
Yes, there is a bug with the latest version of WordPress Importer plugin (ver 0.7). Take a look on this video (sorry for my English) how to install manually the version 0.6.4 and to import demo content – https://youtu.be/93RSoqXvdvw
The video is for UkkoWP but you will see how to install manually WordPress Importer 0.6.4 – that part is important.
Please note – in the video I am using a plugin which is resetting a database (delete all content), so if you decide to use some/same plugin to clean your base – the plugin will delete all content/images from your website, not only the demo content from my theme.
An apology, yesterday I altered. You are all professionals.
This template is a hoax, you have to buy the pro version of Elementor to do something, because the basics are minimal. They should place it along with the price and not cheat like this. Liars
Hi,
First, we are no cheating and we will never doing that. You don’t need to buy a pro version of Elementor or any additional plugin to make it work – all you need is inside the theme which you get from ThemeForest.
All content is created with free version of Elementor and you don’t need to pay anything additional to make changes.
If you questions and need some help, please use our support forum – https://cocobasic.ticksy.com/ (which I have already told you)
The demo 7 that is what I need does not work for me and you send me to put a ticket, I need it solved here, I don’t have time. Right now I wanted to edit the web and I am asked for the Elementor pro because the free one has almost nothing.
This is my 3rd time (and last one) that I am asking you to open support ticket. I want to help you but you don’t want to collaborate.
You say that demo7 is not working for you – I need to see your website, so you need to send me site URL and maybe you will need to provide me your admin info (username and pass) so I can check what is wrong there. But of course, you will not send me that here in the comments, because this is public and anyone can see it. And that is the reason why I am asking you to open a support ticket and to provide me that info.
About Elementor – I am not using Elementor Pro in any of my themes and if you need Elementor Pro (which is not needed to edit our themes), you will need buy it yourself. The Pro version cannot be bundled with any theme, it can only be purchased from Elementor directly. In other words, it is not allowed to share Pro version with the themes.
I am done for today, it is 9:00PM in my country and I will answer your questions tomorrow on our support forum.
Thank you.
Thanks, I was trying to make the ticket but I get a message that puts the code of envato and I have no idea what that code is. Could you tell me which one it is? to be able to make the ticket and send you my data in private
As you think I include the purchase code and I get a message that says it is a different code to Envato product and does not let me make the ticket
Can you please tell me by what name are the demo in your template? I want to install them, but as you well know I could not make the ticket.
I installed the WP installer template
Hi,
I just checked our support forum and it looks for me like you have been registered correctly. Try one more time to open a ticket in Cardea WP category.
In case that you can not open a ticket, contact me via email. You can use a contact form from our profile page (Email CocoBasic) here – https://themeforest.net/user/cocobasic
About demo – check this link to see how demo’s looks like – https://demo.cocobasic.com/cardea-wp/ There are demos from 1 to 8. When you download the theme from ThemeForest (All files and documentation) inside that zip file you will need to find a folder DEMO CONTENT and inside that folder, you will find Demo1, Demo2, Demo3 … Demo8.
Thank you very much, I could not make the ticket and I sent you the email as you indicate with my data. I appreciate your help.
I want to use Cardea demo 7. How can I install it? because install the template but that option does not come out.
Hi,
Contact us please on our support forum and we will assist you there – https://cocobasic.ticksy.com/
To all customers:
There is a bug with the latest version of WordPress Importer plugin (ver 0.7). I have reported this to the plugin authors but I am still waiting for answer/solution for this. In mean time, take a look on this video (sorry for my English) how to install manually the version 0.6.4 and to import demo content – https://youtu.be/93RSoqXvdvw
The video is for UkkoWP but you will see how to install manually WordPress Importer 0.6.4 – that part is important.
Please note – in the video I am using a plugin which is resetting a database (delete all content), so if you decide to use some/same plugin to clean your base – the plugin will delete all content/images from your website, not only the demo content from my theme.
Update:
There is no more bug with Elementor and WordPress Importer. Feel free to use the latest versions of both plugins.
I want to use a video as the background on the landing section. I see two years ago you replied to another user that you’d found success with a slider plugin. I’m not down with that. I want an inherent solution. When will this happen?
Hi,
That was before we have included the Elementor page builder in the Cardea. Now, with Elementor you can easy set video as the background. Please open a support ticket on support forum.
As much as I LOVE the demos, i’m having a helluva time importing Demo3 properly. I’ve uninstalled WP and re-installed WP, three times…. followed your PDF word for word even followed your YouTube tutorial. I STILL can’t get the left side bar to resolve like it does in the demo. HELP!
Hi,
The problem with importing demo content is in the latest version (0.7) of WordPress Importer plugin (latest update was 24h ago). You will need to use version 0.6.4 and all will work fine.
You have answer on our support forum.
