42 comments found.
can’t update premium plugins, grid haven’t the demo appearence on my theme, it’s not working.
button for wpbakery in wordpress admin doens’t even working, so i would never can activate my plugin
so i have to code my own stuff …. this is really boring buying theme to finally code myself my own css and html
Hi there,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Web Design and Digital Marketing Agency WordPress Support
John from Fox Themes
Support Team
i’m not searching for detail support here. there are so much bugs i can’t list them. What should i do : buy AGAIN your theme and see if it’s gonna work better ?
i don’t think so….
Hey there,
I would recommend raising a support ticket as previously suggested so that we are in a position to assist. This is a pre-sales only forum and support is not provided here.
Kind Regards,
John from Fox Themes
Support Team
Buenas tardes, hace 3 días envíe un correo a este mismo correo electrónico planteando algunas dudas sobre la plantilla y aún no he tenido respuesta.
Por favor, les ruego revisen los correos y me ofrezcan una respuesta.
Muchas gracias, Saludos.
Hey there,
Sorry for the delay.
We’ve addressed the ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Gracias por la respuesta, pero de nuevo les he respondido hace 2 días y no he recibido nueva respuesta. Les ruego por favor, me respondan en esta ocasión, con una solución. Muchas gracias
Hey there,
We’ve addressed the ticket. Kindly check into it and should you have any questions, please get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi, I recently experienced some compatibility issues with the plugin WP Fastest Cache (https://es.wordpress.org/plugins/wp-fastest-cache/) which was causing the site’s styling to be completely broken.
Though I know that sometimes themes may not play well with some plugins, you might be interested in checking out this issue.
Hey there,
I’m sorry to hear that you are encountering some compatibility issues.
In this case, I would recommend reaching out the the plugins’ support team as this is a third part asset.
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
Hello, it says this theme was updated Jan 13, but I have no email from envato for this update, I have update alerts turned on. Did the theme get updated? or just your display page here on TF?
Hey there,
Sorry this was a false alert on the ThemeForest page.
Kind Regards,
John from Fox Themes
Support Team
Kindly respond to my query.The blog section of theme is not working as intended. Thank you
Hi rashidsalim,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Digital Marketing Agency WordPress Support
Best regards,
Anastasia.
I made a support query on the 23rd and have had no response. Hence, the reason why I am trying to reach you via the comment section.
Hi rashidsalim,
All your tickets were replied.
Kindly check your Inbox, as well as Spam and Trash folders.
Best regards,
Anastasia.
Just wanted to get back to this that my issue was resolved for the team. I’d recommend anyone to reach out to support first before making a comment for them to assist you.
Thanks for your reply! We appreciate it!
Have a great day!
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues.
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Best Regards,
Your Team.
Will anyone reply to my query ?? Its been more than 24 hours …
Hi,
We are back from the weekend.
Your ticket would be checked within the shortest terms.
Best regards,
Max
I have mailed several times regarding the XML file as demo isn’t working. Please answer me
Hi,
We are back from the weekend.
Your ticket would be checked within the shortest terms.
Best regards,
Max
Hi, I have changed the colour of the circles with a graphics editor and uploaded them via ftp but it is still loading the same circles. I’ve changed /wp-content/themes/sona/assets/images/anim1.png and anim2.png files. Are there more? Thanks in advance!
edit: solved! there were more under /wp-content/plugins/sona-plugins/shortcodes/assets/images/fragments/style-1 if anyone is losing their minds 
Hello!
Glad you found it, thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Sona – Digital Marketing Agency WordPress Support
We look forward to helping you!
Best regards,
Anastasia.
Hi.
I wrote to support and still have no answer.
Atte.
Hi nbarriosfeest,
Thank you for contacting our Support Team by submitting a ticket.
We have noticed it in our system and our Support Team representative will reply you shortly.
Best regards,
Anastasia.
Hi, I would like to know if i can change the colour of the circles gradient to match my logo in Zinnia theme?
Hi jasostoor,
The color scheme for the circles is pre-designed, however you can edit the circles images colors via your preferred graphics editor and upload them back to your server in order to make those match your custom color scheme.
Best regards,
Anastasia.
Hi sir. The map through UpQode plugin needs google map key to work, but where can i enter this?
Hi,
You are welcome to input the key in the WP Admin Panel => Settings => General => Google API key section
In case you have any other questions use the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Web Design and Digital Marketing Agency WordPress Support
Best regards,
Max
Can you please update the error with your sona plugins that causes wordpress screen of death?
Hi Youngbob,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Web Design and Digital Marketing Agency WordPress Support
Best Regards,
Anastasia.
Hi, Just wondering if this theme supports the WPML plugin.
Hi there.
This theme supports the WPML plugin. In case you can not translate something with WPML, you are welcome to contact the Support team, so we will assist you with the translation.
Best regards,
Taras
What`s new in update version? Have you add some new options?
Hi Novak_C,
We had fixed minor issues. Optimized several options.
Thank You, Yulia
Hello. How can i update my PREMIUM plugins (Grid, wpBakery, CF7…). Is this paid options?
Hi Aaryahi,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Web Design and Digital Marketing Agency WordPress Support
Thank You, Yulia
How to change font on your theme? Should I need to install some special plugin or I can do it via dashboard?
Hi Lucy_Rogers,
You can change the font in Theme options.
Thank You, Yulia
Is there possible to review all options your theme? Maybe you can send me theme`s documentation. I want read it before purchasing your theme.
Hi John_Davisuq,
You can read documentation here ==> https://foxthemes.helpscoutdocs.com/collection/1505-sona
Thank You, Yulia
Hello. Very nice theme and I want tot buy it but first tell me what features includes WooCommerce in your theme? Is any PRO addons?
Hi Kirjusha,
This plugin is included in our theme and you can use it for free. If you want to use some additional functions you can buy it.
Thank You, Yulia
