87 comments found.
Hi, I need to move the template license to a new installation of the same site, but it tells me that it is already active. The original site server does not exist now. How can I do it?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I can’t import the demo, the upload time is too long; I have taken 4% a whole day, with good internet speed.
Hi there,
Thanks for using our theme! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I can´t import my demo…
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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aI have a bit problem with imprting the Theme Demo, and I have sent all the details on a ticket with ID #47509. please check.
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, how do i change the background color on the sticky menu ? cant find an option for it
Hi there,
You can change it by adding this code to Appearance > Customize > additional CSS
.qodef-header-sticky {
background-color: #f6bab6;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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thanks 
Hey, got another question… how do i translate the weekday names for working hours ?
hey, i figured it out, its in the touchup-core language file. got another question tho, how do i add the shop sidebar to the single product view ?
i had to open a ticket, it has ticket number #44944 with some questions and issues regarding translations.
Hi there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible. Please understand that our support team’s response time is within 24h and our team is working hard on answering all requests.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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This theme seems to be full of bugs. Everything was fine but then all of a sudden my website crashed and it started to show this message: “There has been a critical error on your website.” The issue seem to happen when the plugin Elementor is active. The same thing was happening with Woocommerce so there is definitely conflict with the plugins and the theme. I wrote to support 2 days ago and haven’t heard back
Hi there,
We have located your request and can see that our support agent has asked you for more information that you have not provided at this point, as simply in order to locate any issue on your side it would need a bit more investigation from our support team.
We do hope that this will be resolved as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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This theme support RTL?
Hi there,
Thanks for writing in! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello I bought a TouchUp template and I have a question: 1. Are there several options for the template? 2. If so, how can I use the Beauty Clinic option from the TouchUp template
Thank)Hi there,
Thanks for using our theme. You should know that once you import the demo content you will get acces to all the pages and settings that you do see on our website demo. Then it is up to you to set your home page to Beauty Clinic.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hey, im stuck at “please wait…” after entering my purchase code and email. I did setup the theme earlier on a test site and it worked. but now it wont.
EDIT: im now getting “Code is already registered for other domain”. Could you reset the code ?
I made a ticket: #39419
We install and setup our sites on temporary domains before we change it to the actual real domain. What happens when we do this ? It will not work anymore ? Do i have to deactivate, and reactivate it once we added the real domain ?
You should make it so that a new registration automatically overwrites the current one or something.
Hi there,
Once we check we can see that your request has been handled so please continue the conversation with our support agent.
When it comes to the “please wait” you can read more about it here.
Support
Mikado Portfolio part of
Qode Interactive
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thanks for the reply, issue resolved
Hi there,
Glad to hear this and glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
Can you easily rename paths in url from /portfolio/ and /portfolio-item/ to another name?
Hi there,
Thanks for taking an interest! The portfolio is a page that you create and you can rename it to whatever you would like it to be when it comes to portfolio-item this theme does not an option to change it within our themes options however it can be changed within our themes files and our support team will be able to point you out to the file, or you can simply consider using a 3rd party plugin for this purpose. You can read more about portfolio slug here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Where I can find your email for support? Your demo content doesn’t upload 14% only, I waste 3 days to solve this problem, nothing helps! How can I upload your demo content?
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve send you login credentials and site URL 16 hours ago. No response and nothing has changed.
Hi there,
Thank you for submitting a request. We do see that an agent has been assigned and we assure you that you will get an answer soon. Please understand that our support team is handling a lot of requests and they do give their best to answer all of them. Our usual response time is within 24h.
Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks, now everything is ok!
Hi there,
Glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
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nice work, congrats wish you get more sales
Hi there,
Thank you for your kind words! We are glad you like it!
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I really liked this template) is there Russian there?
Hi there,
Thanks for taking an interest! Please note that all our themes are translatable and you can read more about it here.
Do let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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Your Demo isnt workink, please check
Hi there,
It is up and running so please try to access it once again.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Yes, it’s working properly. Good luck with your new theme
Hi there,
Glad to hear that you could access it! Thank you for your kind words and let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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Good luck!
Hi there,
Thank you for your kind words!
Support
Mikado Portfolio part of
Qode Interactive
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Great Work, Congratulations GLWS
Hi there,
Thanks a lot! We are glad you like it!
Support
Mikado Portfolio part of
Qode Interactive
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Great work! Good Luck!
Thank you very much
Support
Mikado Portfolio part of
Qode Interactive
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awesome, clean design
Thank you so much. Glad you like it
Support
Mikado Portfolio part of
Qode Interactive
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Nice work, GLWS
Hi there,
Thanks a lot! we are glad you like it!
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Beautiful theme, can you custom the fonts and colors? and what is the rate for custom these features. I am new to Wordpress. Thank you!!
Hi there,
Thanks for taking an interest! Yes for sure you are able to choose from a variety of google fonts that comes included within the themes options as well set the colors to your needs. Also you do always have an option to add custom fonts.
Do let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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