67 comments found.
Hi, Somo is already compatible with wordpress 5.5? Can we update without problems?
Hello! Yes, it’s compatible and you can update it.
How do I actually update the theme?
You can use this plugin for automatically update https://envato.com/market-plugin/
Or delete the old manually via Dashboard->Themes and install the new version
Notice: Don’t forget to update all required plugins too. WPBackery plugin is updated only by reinstalling (specific of the “in stock” license). You need to delete the old version and install the new from Appereance->Install Plugins
More about: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
When I click portfolio item it says “the image could not be loaded” for my videos, how do I fix this? I have also submitted a ticket.
Hello! Please create a support ticket, we’ll help you
I created a ticket this morning, 9 hours ago. It’s kind of an urgent matter
Hi, I purchased your theme you cannot complete the installation of the demo content. This error is released: table name is more than 64 characters.
Hello! You need to reduce the database name. You can do it manually via phpmyadmin (in the hosting panel) or contact your hosting support about.
Dear team,
thanks for your quick support.
Is it possible to open the PROJECT directly by clicking on a photo?
With videos it is totally ok for me that he opens the video directly.
With photos, the “plus sign” in the upper left corner is hardly noticeable, so I would really appreciate it if you could get directly into the project and thus have a picture gallery in front of you.
Hi Dear,
Please contact our supoprt team about via ticket system 
I dont find where i can change the adress in the footer
Hello! Appearance-> Widgets -> Footer Cols
Thanks! Why you don’t react on my comment about the page speed?
I mean the theme is beautiful, but you make promotion with the page speed. Why is it so bad then? 
You need to understand that the spped depends on the server configuration, images optimization and etc. If you need our recommendations, please contact our support team and we’ll happy to help you with this issue
This theme support digital downloads?
Do you mean updates?
Hi. I have activated the code successfully but “Demo Content Install” does not appear.
Hello! Please reload the Dashboard page after the theme license activation.
hi, please check tickets in support
I have installed the theme, but I am getting lots of code instead of images…vc_row the theme is active
Hello! Please reactivate the theme license after the demo content installation More info: https://support.promo-theme.com/somo/
I have deactivated and reactivated the theme licensee under the somo theme option on the dashboard…. still getting the code
I figured it out never-mind
Great
I installed the theme and everything went perfect, but when I try to install the demos I have an error ” Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 366” , can you help me with that please?
Hello! Please reactivate the theme license after that.
I have bought the theme, only I have not registered it since I am doing it in another backup domain and then make the backup to install it on the real site, do I have to register it to download the demo content? can it be deactivated later in the domain already used to later install it in the real one and activate it there?
Hello!
Sure, you can do it manually via Somo Dashboard->Deactivate or create a support ticket and we’ll deactivate it
How can I change the size of the circles in ‘Testimonials Type 2’? some circles are too small. Thank you.
Contact our support team
I did.
Hello! They’ve answered you, please check.
How can I hide the coockie and Privacy in the main page?
Sure, disable the gdpr plugin
hi, i just bought this theme looks awesome but there’s so much to do lol… i just want a head start and i can figure out the rest… i want my landing page to be the “The Fullscreen Showcase” how do i go about that please
Thanks
Hello! You need: - install the theme - activate the theme license - install the demo content - reactivate the theme license - select the necessary home page via Settings->Reading-> Front Page More info here: https://promo-theme.com/somo/docs/
Hey thanks for your prompt response!!
i tried those steps and got this error message
“Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 366”
and this is the site www.theb2g.co.uk error comes up when the messages load
Please reactivate the theme license and regenerate thumbnails via Media->Retina->Generate
done that and still got both errors… just tried to install demo again and got this error “Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 366”
You don’t need to install it again
Just do steps, we’ve provided.
will do thanks
Hi.
I might be interested in this theme but I would like to know which plugin is used to load the portfolio items. I would like to load our instagram tattoos to the portfolio page without ruining the theme. Is there any option integrated to this this. Would it be compatible?
Hello!
Thank you for interest to our theme
We use our own portfolio plugin and we don’t have instagram importing to the portfolio.
On the homepage, there is a vertical sliders with portfolio categories. Would it be possible to create a custom link for this sliders so it can lead to a page or is the link automaticaly associated to portfolio categories? I want to keep this style but link it to a page where it will load instagram pictures.
Sure, We have this feature
I can’t change how the menu is show in the page “about-us/” it is always vertical no matter what, the other pages all have the horizontal format. Thank You.
Hello! Please check the Page Settings on the necessary page
How can activate the coming soon page?
Install the demo content and set the coming soon page as a front a page via Settings->Reading
