64 comments found.
im trying to post a support ticket but my purchase code it doesnt working…ill try everything to contact you
Can you update theme/bundled plugins? Essential Grid is generating errors with WordPress 5.5
Hello,
WPBakery Page builder, Ess. Grid and Slider revolution plugins should be updated to latest version for full compatibility with WordPress 5.5.
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.Hi! great theme! we love it, one question: Will you guys update WPBakery in your repository? thanks!
WPBakery Backend Editor was not working on Layouts, so after going through some forums I installed JQuery Migrate Helper. WPB started working and this showed up:
jQuery Migrate Helper — Warnings encountered This page generated the following warnings:
https://MyDomain.com/wp-content/plugins/essential-grid/admin/assets/js/admin.js: jQuery.parseJSON requires a valid JSON string Please make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update.I deleted and reinstalled Essential Grid and Rev. Slider, but still the same error comes up.
Hello,
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Thank you in advance.done, thanks
Hi, the contact form even if I set a new email send new email to the admin email
Hello,
Please submit a ticket in ‘PreSale Question’ tab at https://themerex.net/support/ – we’ll check if there is theme issue. This doesn’t require support renewal.
Thank you in advance.Hello, I just bought you theme, but I can’t change colors on colors tab in theme options, when I try to change a color and save, the color panels don’t re-appear, I am forced to restore my sql
Hello,
Please provide us with your website details in support ticket at https://themerex.net/support/ – our Support team look into that.
Thank you in advance.Hello, it was an issue with my translation file sorry. I’ve got another request : I can’t activate visual composer on layouts page, in order to change the contents (I’ve checked all post type in VC ROLES Page, but it does not work, I only see shortcodes
I found the issue too, just to inform you, it was because I activated Bakery VC for all custom post types in VC ROLES Page, that’s why it didn’t work for LAYOUTS edit pages
Before I buy it’s better to ask: I see you didn’t update since september Wordpress 5.2. Does it work with todays 5.4 released 31.3.2020?
a favicon cannot be installed
Hello,
Please make sure that favicon is square and at least 512 × 512 pixels.
Please also check this guide: https://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/ Hope it helps.favicon is not working
a favicon cannot be installed
Hello,
Please make sure that favicon is square and at least 512 × 512 pixels.
Please also check this guide: https://www.wpbeginner.com/wp-tutorials/how-to-add-a-favicon-to-your-wordpress-blog/ Hope it helps.Hello,
There seems to be a problem with the theme settings. I am on WordPress 5.3.
In theme options > Shop > Shop loop columns when I set it to 3 columns it still shows only 2. The shop mode setting doesn’t seem to work as well.
Hello,
Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com/ – our Support team check that and provide with further assistance.
Thank you in advance.i want add room booking to your theme, it’s okey? and how?
Hello,
Thank you for contacting us! Theme already includes Booked plugin: http://playa.ancorathemes.com/doc/#plugins_settings_booked_appointmentsSo you can implement room booking option using this plugin. If you need payment option use this free add-on: https://boxystudio.ticksy.com/article/3820/
Best regardsso i want add booking to event, it’s okey?
Hello,
Events Calendar plugin doesn’t provide booking functionality specifically: https://theeventscalendar.com/product/wordpress-events-calendar/You may add a shortcode for Booking calendar for each event page manually to display booking calendar for event and provide ability to book it.
Thank you.Hello!! back in Jan. 21, Tony Rowlands sent me a link, through the support forum, on reply to a ticket I opened. I forwarded this link to my client. The link was a GDrive file with the PSD template for the Playa demo’s home slider of the Pool Club theme. So, everything perfect, but! A few days ago I get an email from my client saying she can’t find the file.. that she might’ve ‘miss placed’ (??).... so, I go back to the email from Tony, and the link he sent had expired. I tried to access forum again, but my forum subscription had expired also. Would you please please pleeeeaaasse send me a new link! Please don’t tell me I need to pay $45 to get access to the PSD template again.. thaaanks!!!!
Hello,
Thank you for contacting us!
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ , and provide your purchase code in ticket message. This does not require support renewal.
We’ll provide you with .PSD filed for your theme.
Thank you in advance.
Thanks Julia! I just did as instructed!
Thank you.
Please check our latest reply to your ticket.
Best regards
Is this theme RTL compatible now? If not then how much extra fee will I have to pay to get it RTL supported?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .
Thank you for understanding.
Nice design! What about multilanguage support? Tnx!
Hello,
Thank you for your interest in our theme!
Theme is fully compatible with WPML plugin for creating multi-language websites:
https://wpml.org/Have a nice weekend!
Hello support, Does this theme support RTL and different color? Regards
Hello,
Thank you for your interest in our theme!
You can change colors in Color scheme editor: http://playa.ancorathemes.com/doc/#customizer_settings_colors
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .
Thank you for understanding.
how do you edit the copyright year? mine still says 2018.
Hello Eric,
You can change this text in Layouts> FOOTER WITH COMPOUND MENU> Edit> Wp text
If you’re using Default footer style for your website, you can change text in Appearance> Customize> Footer> Copyright
If you still have any issues, please submit your request at https://ancorathemes.ticksy.com – our Support team will be glad to assist you.
Best regards
Hi, I buyed this theme and the visual composer needs to be update it, can you please send me the newest pluging , thanks!
Hello,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ , and provide your purchase code in ticket. This does not require support renewal.
We’ll provide you with new version of plugin.
Thank you in advance.
Events Calendar is no longer working in mobile version… not sure what happened, but it loses the responsiveness. Even on your demo version it does. Can you please help fix this?
I no longer have item support, but it seems crazy i have to pay for that for an issue that was working, until some updates were done to the theme.
Hello Eric,
Sorry for delayed reply – we don’t work on weekends.
Have already replied to your ticket.
Please check our latest reply.
Thank you.
Interesting decision! Happy selling! )
Hey Drev0,
Thank you so much 
Interesting decision! Happy selling! )
Hey Drev0,
Thank you so much
Hi there,
I would like to know about this template with WooCommerce system. I didn’t saw the list of tour and details of them to buy/make a booking.
Could you show me?
Hello,
Thank you for your interest in our theme!
Please check shop page: http://playa.ancorathemes.com/shop/
You can also add products to your Homepage using WooCommerce shortcodes: Recent Products, Sale Products, Product Categories, etc.
Best regards.
thx
You’re welcome!
Have a nice one 
