352 comments found.
Hello! Can you help me? Where I can edit this background and text – https://prnt.sc/sbewvs and delete or edit this capture this – https://prnt.sc/sbexev
Hi there,
For the first screenshot we are not really sure where it is located and which page it is in mind? So a direct URL would help. As for the post excerpt you can read our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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2 quastion on page – olan[dot]by/2017/08/
And I see oun more bug – in page i change this params – https://prnt.sc/sbzao2 – but nothing to change here – olan[dot]by/tour-item/kiev-zlaty/
Hi there,
If your options are not being saved you can check our article about it here as well as a direct website URL would help to check this on your end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I we have a strange issue with the mobile menu, the SUBmenu item has open and close instantly.
http://homolog.copasturprime.com.br/ (LUGARES, for example)Hi there,
Checking your mobile menu we could not locate any issue with it LUGARES is opening and the submenus as well, so possible you have changed something in the meantime.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Hi
I have to create a travel guide, and I want to use your theme for
a. destinatons* b. blog
I need to know if I can disable 1. search func (maybe just to search destinations*? Is it possibile?) 2. booking func
and so I can use “tour custom post types” as destinations and not as tours
Thanks
Hi there,
Thanks for taking an interest!
1. Tours and destinations are both custom post types, however, the difference is that tour can have a category, review, attribute and can be booked, while destination only showcases certain landscape. Also, it’s important to note that you can insert a tour list inside destination item, because destination post type accepts WPBakery editor, so you can set a category for your tours, let’s say “Australia” and under destination item list all tours from category “Australia”. This is how tour list looks like – https://getaway.select-themes.com/tour-list-carousel/ The tour search is filtering only tours and not destinations.
2. As for the booking system, you could disable PayPal and email your customers to collect payment in a different way. You can also completely disable the booking form and add some custom content on the single tour sidebar area.
Do let us know if you have any additional questions anytime.
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Hi
thanks for your prompt reply.
At this point my questions are: 1.What happens if I deactivate the booking system? 2. What consequences are there for custom post types of tours? 3. Price, duration of the tour will disappear? Can I turn off these items? 4. I will have to use the style sheets to make them disappear (display: none)?
I simply have to create a tour guide, without a booking system. So the structure of the theme interests me a lot, but I am also interested that there are no tour operator services.
So I would like to know if it is sufficient to turn off the reservation system to be able to use tour custom post types for other purposes.
Thanks again for your time
5. Can I turn off tour search form?
Hi there,
1. The tours will display, if you do not fill in the price and info for the tours then the booking feature will not be present.
2. You can either choose to have the booking or arrange it at a different way if you wish. No consequenses, just a matter if you wish to have the booking or not.
3.& 4. If you wish to have the price you can enter those information and simply remove the booking with custom CSS. Or if you do wish you can leave them empty.
5. You can for sure remove it.
Let us know if there us anything else.
Thanks.
Support
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Still today there is no update. WordPress 5.4 has been released. But we are still awaiting an update from your side.
Hi there,
Thanks for writing in.
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
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Hi, I can’t find the shop and shop products as it was defaulted in the demo. Can you please tell me where to go to enable the shop again? Thanks
Hi there,
You need to activate woocommerce plugin before importing the demo to have the products and shop pages imported.
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Hello!!! I would like to translate slug destinatios. It is possible?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Hello when i try to update anything and save example homepage, it will not allow me to preview or save it instead it redirect me to wp-admin/edit.php
Hello,
Thank you for reaching us 
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Hello I was able to solve the issue now my issue is i want to add booking form as on demo
Hello,
Here’s our article about the booking form setup:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002352917-How-To-Set-Up-Booking-Forms-When-Using-Tour-Themes
Hope this helps
Support
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Hello, you have translated files for SELECT plugins? Thanx
Hello,
Thank you for reaching us
Yes, all select plugins have a pot file, this means that they are fully translatable.
Read more about the translation in the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002311458-How-To-Use-The-Loco-Translate-Localization-Plugin
Let us know if you have more questions
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My question was if you have ready translate plugins, because to translate eat my time( but ok, I understand. Thanx for great theme!
Hello,
We don’t have pre-translated plugins, the users have to translate them.
Let us know if you have more questions & thank you for the feedback
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Ok, thanx. Help me please to translate phrase – “User Dashboard” – in what file I can find is?
Hi,
The User Dashboard translation files are located in the Select Membership plugin. So to translate the content of the User Dashboard page you need to translate the plugin.
In case that you are referring to the title of the page >> https://prnt.sc/re5cn6 you can translate it manually https://prnt.sc/re5czt or just translate the page title.
Hope this helps
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Hello, Can i add wocommerce for user to pay directly for booking?
Hello,
Thank you for taking interest in our theme
We implemented PayPal only as a payment method in Getaway theme for tour items https://prnt.sc/rdrn2o. This means that the users can pay directly for booking a tour with PayPal.
You can disable the PayPal option, and in that case you can contact the customer directly.
Note that this theme also has shop module, which is handled by WooCommerce plugin, but please understand that the product items (shop) and tour items are not a part of the same module.
Let us know if you have more questions
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Hi I am having an issue with Tour profile pictures not showing in the search and carousel results list. I just purchased extended support, but i am unable o submit a ticket because it still says my support has expired. Please help
Hello,
Thank you for reaching us
We couldn’t locate your user on our support platform, so please try to log in and submit a ticket again.
If this persists, send us an email at helpcenter@qodeinteractive.com, just include your purchase code and website URL.
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Ok, I just submitted the ticket, it went through this time. Please check and verify. It is relating to images not showing on the tour listing pages.
Hello,
Please provide us with your request ID, we will investigate.
Thank you
Support
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Request Id: 21838
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Thanks.
Support
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Hi, I need to remove the sidebar hamburger menu. How can I do? Thanks in advance.
Hello,
Thank you for reaching us
To remove Side Area opener from header, navigate to Appearance > Widgets > Header Widget Menu Area and remove Side Area Opener widget from there https://prnt.sc/r8yk73.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
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Hi, i am currently using the parent theme, it’s not showing that i need to upgrade. My issue is the select twitter plugin is not working, I have already edited a lot of pages, i was wondering if I would lose my edits if i were to switch from parent theme to child theme. I had that issue before on a site where plugins weren’t working but after i switch from child to parent the issue was gone, but i had not yet edited the site at all so it was not a problem. Thanks
Hi there,
You can see here which is the latest version of our theme: https://themeforest.net/item/getaway-an-upbeat-travel-and-tourism-theme/20719616#item-description__update-logWhen you update your theme, all the changes made directly in the theme files will be overwritten.
That’s why it is advised to use the child theme and make all the modifications in it. So when you update your parent theme, the changes made in the child theme will stay the same.
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Hello, I see the latest version. Can you please post a link to the latest version’s zip file? You can also email it, thanks
Hi there,
Please do note that you do have access to the latest themes files once you login to your Envato account from which you have purchased the theme.
You can check our article on how to update the theme properly here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Unfortunately there’s nothing in my envato, i did check in themeforest for the latest version but it’s not there either. The instagram is probably not working due to my old version. I already paid for this theme, so if you could please give me a zip copy of the latest version i’d appreciate it. Other themes’ updates are automatically in wordpress dashboard but yours isn’t.
Thanks
Hello,
This is strange, you should log into your ThemeForest account and navigate to your Downloads page. Find our theme and click on the Download button next to it. Choose the Installable WordPress file only https://prnt.sc/rdrdbx. The name of the folder is same (getaway), but you will download the latest version from there.
After that you should follow the instructions from the article on how to update theme and plugins:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Hope this helps
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Hi dear, I need help to remove the lower case letter from the buttons, thank you very much!
https://laruta5.cl/wp-content/uploads/2017/08/Captura-de-Pantalla-2020-01-28-a-las-11.12.51.pngHello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
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ok thank u!
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Hi, I bought getaway a while back but I hadn’t yet uploaded it. So i never used the support it came with, now i have uploaded the theme and for some reason the select twitter and select instagram plugins on wordpress don’t work. Can you please send me the 2 plugins via email? Thanks
Hi there,
Please provide your site url so we can investigate.
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The client doesn’t want the site to go public yet. Do you have an email i can send the info to?
Hi there,
Have you tried to download the latest version of the theme and plugins from the themeforest?
If not, please follow instructions from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins What is your theme and plugin versions? You have to check if everything is updated.
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Hi,
is there a way to auto-import tours out of a .csv or .xml file? Thanks
Hi there,
Within our theme, you will be able to export the Tours from Tools > Export an xml file which you for sure can import later to the theme.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi,
Thanks for your answer.
But is there a way to import tours from a .csv or .xml file into the theme? I think this question would be interesting for others, too.
Thanks
Hi there,
It may be possible but we can not guaranty that it would be the same as our Tours as it is our Custom Post Type and your CSV file should be really good formatted for this purpose.
Thanks and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello,
When you’ll provide a new update to upgrade WPBakery Page Builder to 6.1 for having the full compatibility with WordPress 5.3.x ? Thanks
Hi there,
You should know that we are working hard on updating all our themes so be sure it will be soon, as well as you will be notified once the update is out.
Thanks.
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Your Live Preview is not working..
Hi there,
Thank you for notifying us, we are awere of this and do note that it will be replaced very soon.
Thanks.
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Dear Team, I have purchased theme, Can i get HTML files for the same? I don’t want wordpress files. Can you please help me with this ?
Hi there,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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is there an html version of the theme?
Hi there,
Thanks for taking an interest in our theme!
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files. Do let us know if you have any additional questions.
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Hello, we bought your theme, and we use it without paypal.
1) Is there a way to manage past tours? So that they can no longer be booked.
2) our trips have only one date and time of departure. So we would like that in the tour booking form the date field (mm-dd-yy) is pre-filled with the only available date.
is it possible?
Thank you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
Support
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