72 comments found.
Hi,
There is no way to edit services price using this theme. I have been trying to check this out in document as well and all we got is this : Add Service's data in Services custome post type.When we showcase services as per category it shows like this http://z.commonsupport.com/printify/all-services/50 cards from $19.99 but where to edit that?Please send us a support ticket. Our team will help you.
I’ll send a support ticket, but don’t you guys think this should be available with documentation?
Seems like support for my purchase is expired, can you guys simply provide a standard documentation for this feature?
Hi, You can select “any item” tab and send the ticket without extending support.
Wow! Good job! I see you finally updated the whole theme! First of all BIG thank you very much (really), but i need to keep going… I am sorry for advance to be rude but please FIX all this stuff asap…
So lets start look at your new demos:
1. !!!important HOW TO UPDATE old theme and save all changes? Shold i ask to the client to edit WHOLE pages and service, gallery, etc again? Please let me know if there is any guide
2. Still no cart/account icons in top menu as top menu is still UGLY asf… also is not working on demo (you open menu and its just keep closing when you on tablet or mobile) just look at this http://dl4.joxi.net/drive/2021/03/13/0003/3122/236594/94/c7a6b5e702.jpg https://share.getcloudapp.com/d5uw7dE0 3. Icons on top and bottom and in single page are different… at least facebook… why always different colors and icons? https://share.getcloudapp.com/Z4u6X8k0I will try to update soon and i will publish to you any bugs later
Hi, Please send us a support ticket. Our team will help you.
PRIVATE TICKET #2596501 by the way all of this not in my installation its in YOURS demos from here http://z.commonsupport.com/printify/
Hi, You got reply from our support team about the issues.
You mean i will got reply soon right? =) cos there is no reply
Hi, Yes We Will put a Documentation for KC theme file. New Theme is based on Elementor. One can use both(the old version has only 2 home pages). For Woocommerce we will make new documentation. Thanks for your suggestions. We will fix all that issues ASAP
terrible support ! since january 27th i´ve been waiting for an answer of a tiny little problem, it´s been now a moth with NO NEWS AT ALL. should we ask for refund?
Please send your ticket ID.
Please send us a support ticket. Our team will help you.
What ticked do you need to fix your own demo? lol… look http://dl3.joxi.net/drive/2020/12/02/0003/3122/236594/94/2e69e99602.jpg
Oh, we will check it.
8 days no answer in support please if you are in contact with Amir let him know… i hope he is well
Hi, we have check our theme but no error show. http://prntscr.com/vw9luo
BEWARE of buy this… this is NOT shop at all After Amir he promise fixes of what i asked… he just stop responding…
http://dl3.joxi.net/drive/2020/12/07/0003/3122/236594/94/742ddf62c2.jpgSuch a shame…
I will not ask to refund only because the client still like this design of some of the front page…
Demo still has an errors: http://dl4.joxi.net/drive/2020/12/07/0003/3122/236594/94/b09cdf03bd.jpg http://dl4.joxi.net/drive/2020/12/07/0003/3122/236594/94/24a8c14c40.jpgBecause of 1 star rate was deleted, i put new comments here, i hope it will not disappear as rating. I believe its new politics to get chance to update and continue to sell themes.
WARNING:
1. Last Update 7 November 20 why is that? 2. woocommerce 4.7.0 released this on 11 Nov 2020 why is still no updates? 3. wordpress 5.6 was released in December 8, 2020 why is still no updates? 4. Inside of theme support plugin i found very old implementation of WPAlchemy MetaBox plugin (last release 2 Mar 2016 ) and their github is full of issues…
WARNING:
Your demo is using WordPress 5.3.6 and WooCommerce 4.2.2… How some one can be sure you theme will work if the demos is outdated…
Amir send me some updated theme files but its outdated to… it force me to install extra plugin to downgrade the jQuery version but i can use it because another plugins are updated yet and they use new jQuery version… so it force me to update all things by my self… Good for me because i am developer and i can handle this but think about other peoples who just owners…
I hope you will update you created and wonderful by design theme ASAP. Or at leas i will get updated theme for me at the end of this week…
And i hope this comment will force you to finally update your theme
Still no answer… as i can see they Update siome files in feb 2021… BUT those files is still out dated…
BEWARE! This theme is NOT compatible with WORDPRESS 5.6 and new Woocommerce (template files outdated to)! BEWARE!
Please send us a support ticket. Our team will help you.
All what they say in support is give me an “access and i fix it for you” 1. I dont give you any access because because i dont trust you and your theme. 2. I just need to download latest files and it shol work on latest wordpress and woocommerce. So please make it fixed in downloads.
Why you can fix is for me presonaly and cant fix in in download files, can you ask for this simple question?
We will push an update soon.
Hello! You habe pre-defined colors on your site. Will I be able to change the primary color to another? Lets say a yellow, which is not one of your pre-defined ones… Thanks! Would be important before purchasing.
Yes, please send us a support ticket. Our team will help you.
Can you guys please provide a quick support or call/ email facility to sort things out. I am waiting for last few hours from your support team reply and still not get proper resolution.
Please send us a support ticket. Our team will help you.
Theme is working on localhost but on live it is not working and showing error. Error is ‘Fatal error: Uncaught Error: Call to undefined function _WSH()’
Please send us a support ticket. Our team will help you.
Support ticket already opened but the response time it too long to wait. Also, the person not checking all the messages and respond to only last message. I really need quick support to make the website live.
Can you please let me know how much waiting time is there after we open a ticket and get resolution?
Hi, It may take up to 24 hrs for getting a reply. Please give your ticket ID. We will give you faster support.
Hi, I cant edit pages anymore because of TinyMC error: https://prnt.sc/uz79uz Any idea why this is happening?
Please send us a support ticket. Our team will help you.
I can’t, because I have to buy extended support. But this bug is something I can’t do anything about…
Hi, Select “any html” tab and send the ticket.
Hello, love the theme! I’ve sent a support ticket for the theme options page not working. Please respond as soon as possible. Thank you.
Hi, You will get the reply soon.
Hello, my team purchased this Theme. After Installation and Demo import, the “Theme Options” do not work. When i change something nothing happens. When i switch the Logo or turn on “Hide-Pre Loader” and then click save. It just switches back. So i can not make any changes there.
Hello Team, I like your theme but I need a lot of customisation to make it look unique. How can I connect with you and what would be the charges like? Thank You
Hi, You can send us a mail using our profile page. Or give us your email address. We will contact with you.
Thanks, we got your mail. Will give the reply.
Can you please help me with your email so I can share in all the requirements as I have already pdf’d my requirement…
Please check your inbox. We have send you the reply.
Hello Currently, I am looking for the interface of an online book store to print books I will primarily focus on printing and designing simple publications and books, as well as catalogs I am interested in getting an idea of your business Please, I will ask you the following: 1. Preparing the Calculator for Books (We have 3 measurements that I will send to you later)
https://preview.themeforest.net/item/printify-printing-company-wordpress-theme/full_screen_preview/23847525?_ga=2.229754396.1861880995.1593221092-1652473638.15869113312.Customization services 3.Installation services
I tried to open a ticket but asked me for the purchase code
Thank you
Hi, 1. Please give some sample. 2. We can customize the site/theme with your requirement 3. You will get free installation service.
170×240 mm 148×210 mm (DIN A5) 210×297 mm (DIN A4) 125×190 mm
Please add me dsl@jadl.org Or send your e-mail I will send you a clear file with all the simple suggestions for programming Thank youI sent you a file to customize the template and add a section for books .. Did you receive it?
Yes, we got it. We will talk with our designer and will try to implement it.
Hi there! I’ve purchased the theme yesterday, but when I upload the demo content everything is ok except the navigation bar. It’s broken. What can I do about it? I opened a support ticket yesterday
Hi, You will get the reply soon.
I want to purchase but for me its very important if is SEO friendly and SEO best practiques, is resolved the issues reported by isstudioatl?
Hi, Not yet but we are planning to push an update with that feature.
Is it possible to get a trial copy before buying? Thank you
Hi, Currently its not possible. You can purchase it. We have refund policy. If you face any issue with the theme, you will get refund.
Hello Currently, I am looking for the interface of an online book store to print books I will primarily focus on printing and designing simple publications and books, as well as catalogs I am interested in getting an idea of your business Please, I will ask you the following: 1. Preparing the Calculator for Books (We have 3 measurements that I will send to you later)
https://preview.themeforest.net/item/printify-printing-company-wordpress-theme/full_screen_preview/23847525?_ga=2.229754396.1861880995.1593221092-1652473638.15869113312.Customization services 3.Installation services
I tried to open a ticket but asked me for the purchase code
Thank you
Seems the issue of Elementor page builder compatibility is not yet fixed? that makes me the theme i have purchased useless!
Hi, Please send us a support ticket. We have the elementor version.
I have just purchased Printing Company WordPress Theme and when i have uploaded, i do not see activation area to activate the theme with my purchase information. The theme seems unfriendly?
Hi, No need to active. The purchase code is for item support. You will need it for sending support request.
Do we need to purchase WooCommerce to make the shopping cart work? Can we download a full demo to try it out first?
Hi, No, WooCommerce is free plugin. You will get the same demo after purchase.
Author did not live up to expectations. Has not realesed new theme with bug fixes we asked to be addressed. SEO is terrible and the author refuses to fix it. When we brought it to the authors attention they first offered to fix, then realising there was a lot to fix refused to help us. This author is responsible for the decline in search traffic we have. Bugs and defects remove native wordpress functionality ot block it from working causing SEO to drop like a stone.Terrible business people. I’ve reported this before and my comments were erased.
Hi, Please give the ticket ID.
Hello the ticket # was 2311218. Just asking the author include the fixes he made in subsequent releases and also fix the SEO issue caused by custom alt, title, and description for the media (image, video, etc) NOT being included in the post. Your theme replaces that highly detailed & SEO’d information with the title of the post.
That’s not good because: 1. We put a lot of man hours into describing the media and it should work the way wordpress designed.
2. Replacing that information loses keyword descriptors that previously existed and has caused us to drop ranking on several keywords that gave us business leads.
3. The developer had understood the changes but because your theme has “33 areas that needed to be updated” they wanted us to choose what ones we wanted working correctly. When I asked for all parts to be working as wordpress designed he bailed.
4. We would like all sections (services, testimonials, and etc) to work properly with the meta information for media but we will settle for post, pages, and services/projects to be updated first.
Thanks for the feedback. We will try to implement this in our next update.
Any ETA on that? WP 5.4 is already out.
We will push the update soon.
How soon is that update going to be? I feel like i’m being scammed. I’ve been asking about those fixes for months, the version i’m on is buggy, and I feel like your going to release the updates after my support expires.
I’m almost ready to sue.
Hi, We told that we will try to implement. We didn’t gave you any timeline or commitment. Also, those are not an issues. There is nothing about scammed. Please send us a support ticket if you face any issue according to the envato support policy.
Hi there, do you supply PSD files with the theme purchase?
Hi, Yes, we can give you the file. Send us a support ticket after purchase.
