46 comments found.
Good evening I’m Simone Longato and I’m a web developer. I took over a client’s site, made in wordpress, and installed your nice theme. I wonder: but if I buy the version, do I have the possibility to have the child theme too?
The theme had been purchased by the previous agency that followed the site.
I look forward and wish you a good day
Hi mate,
No problem! You can try it!
Kind regards!
Thanks a lot for your reply. In download file, do you have again child theme files? Have a nice day
Dear Support Team
I bought the theme urana last week. Currently WS is running with the first version of uruana 2016
Is the purchased version compatible with the woocomerce verse 4.1 ?
It is important for us that our WS always runs the current version of WOOCOmerce for security reasons.
If not, do you have an alternative and can I charge for the purchase?
Thank you for your support and best wishes from Germany from the Steinhuder Meer.
Clemens
Dear Support Team
I bought the theme urana last week. Currently WS is running with the first version of uruana 2016
Is the purchased version compatible with the woocomerce verse 4.1 ?
It is important for us that our WS always runs the current version of WOOCOmerce for security reasons.
If not, do you have an alternative and can I charge for the purchase?
Thank you for your support and best wishes from Germany from the Steinhuder Meer.
Clemens
Hey hey, when will there be an update for new Woocommerce version? We get notified, that some of the Themefiles are outdated.
Hi EngoTheme,
I got problem with uruana themes – all the js and css is not working on the admin dashboard after my wordpress updated to 5.1. I have switched to another theme and it’s working fine so maybe the uruana theme need some fix for newest version of wordpress ?
Thank you for your reply! Unfortunately, the overlay does not work everywhere. Also, I’d like to make the producht picture in shop overview klickable to lead directly to the product page…
Hi mate,
Please tell us where the overlay does not work and some detailed images that describe the product picture in shop overview clickable to lead directly to the product page. You can send the account admin website to mail engotheme@gmail.com and we will check for you.
Kind regards!
Hey hey, thanks for your great theme! We have some issues with the layout of the product page: Where can we activate the overlay (whishlist, share, view) and how can we translate the category “related product” and “Product detail”?
Hi mate,
Thank you for using our theme!
Default whishlist, share, view has been displayed Uruana theme without setting. You can use the plugin Loco Translate https://wordpress.org/plugins/loco-translate to translate text in the theme.
Kind regards!
Hello, I just bought your theme and i would like to change font. How can i do?
thanks Thierry
Hi mate,
Thank you for using our theme!
To customize the font for the Uruana theme you can use support plugins like Easy Google Fonts Plugin.
You can refer to this article for more details: https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
Kind regards!
Hi there !!! I purchased Uruana theme. I start install but I can not install demo content. Plz help me. my email “hoangminhquyen@gmail.com”
Hi mate,
Thanks for using our theme 
We had a small problem with the server. Everything has been fixed now.
Please re-install the theme again and make sure you don’t experience any problems with internet speed, computer related issues.
Kind regards!
Hi! Same problem as akvabliss. WpBakery plugin is not working. Could you help me?
Hi mate,
Thank you for using our theme!
Please update new version 4.5.7 WpBakery page builder on your website
If there is any other problem you can exchange via mail engotheme@gmail.com for best support
Kind regards!
Hi i i bought your Uruana theme on wordpress, but WpBakery page builder is not working correctly. When i am trying to customize something in page nothing happening.
Hi Mate,
We have sent an email for your question, please check your email!
Kind regards!
hi you’re theme is not working right with woo commerce please fix this issues.
http://thealbertascene.com/product-category/women-tees/ 229ae982-43e3-4ecd-8361-d28dc23f9705Hi mate,
Thank you for using our theme!
Please send your website admin account to our email engotheme@gmail.com
Our technical team will help you check
Kind regards!
Hi!
I get a little bit confused in the installation process. I can’t get to import the ‘content’ on the WpOpal Import section, it freezes for days on loading and nothing happens. The same with ‘Revolution Slider’ import.
I tried twice in two different wordpress installations and I get the same forever loading. How can I do activate one of those homepage demos so I can edit them?
Hi mate,
Thank you for using our theme!
Please give your admin account website mail to engotheme@gmail.com we will help you.
Have nice a day!
Kind regards!
Hi mate,
Thank you for using our theme!
You are using the Uruana theme’s default search feature, here’s the result on our demo: http://uruana.themeocean.net/?s=Champagne+750+mL+Wine
Please set up a default header so that you can use the search category to get the results you want: http://prntscr.com/i0in5n
Have nice a day!
Kind regards!
The theme is using Visual Composer as a page builder, however this does not seem to be working at the moment. It doesn’t work when you try to add Visual Composer elements or edit existing visual composer elements.
Hi mate,
Thank you for using our theme!
Please send your webmaster account information to the email engotheme@gmail.com Our technical team will check for you.
If you have any other problems please email to engotheme@gmail.com for better support.
Kind regards!
I am trying to activate my visual computer but it tells me that i do not have a license? How can i get it activated so i can update it.
Hi mate,
About Visual Composer. You don’t need active or take care about that message active.
You can update Visual Composer if you go to Settings > Visual Composer > Product Licensetab and put your own details there. BUT, buying a theme which is bundled with Visual Composer (like our themes) does not mean that you also buying a license for a Visual Composer. So you just don’t have a license key and can’t get automatic updates. You can purchase on there : http://bit.ly/VisualPagebuider
We bought an extended license to be able include it in our theme, and we own only one license key (as well as in case with single license), theme buyers are not allowed to use that key.
To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires Thanks and let me know if you need another assistants!
Kind regards!
hello I see the uruana in orginal website use “WOOF – WooCommerce Products Filter” but I don’t find it in orginal theme after I download it.. should I buy it ? or it is build in theme ?
Hi mate,
WOOF – WooCommerce Products Filter is a free development feature of woocommerce
Our theme supports this feature you can rest assured
If the package is not available we can support you to install it
let us make you happy
Kind regards!
I see there is limited free version and paid version , which version is supported by uruana theme
?!
Hi mate,
If in our theme uruana is using that plugin we will be ready to assist you with issues related to it.
If you have any problems can exchange via mail engotheme@gmail.com for best support!
Kind regards!
Hello, how to translate this http://prntscr.com/hc2ao4, i tried everything but stil stays items/ item
Hi mate,
Please find the file function-hook.php in the theme path / uruana / inc / venders / woo / function-hook.php and translate that text. on line 16 function uruana_fnc_woocommerce_header_add_to_cart_fragment
Kind regards!
Hello,
We bought your wordpress theme Uruana for our ecommerce website.
We have a problem, when we install plugin required “WPBakery Visual Composer”, the website bugg and doesn’t work.
Can you help us because we can’t use your theme ?
King Regards, Quentin
Hi mate,
Please send us an admin account to mail engotheme@gmail.com Our technical team will help you to check it.
Kind regards!
HI, I was searching for a way to customize the background and hover of: add to cart, add to wishlist, including the text of the tooltip and I don’t find a place to change.
can you please help me telling me how or where to change its color
Hi mate,
Please send us admin account with some pictures or description of issue you want to change we will help you implement it.
Kind regards!
