210 comments found.
hi, First – we can not create account in your ticket system (the purchase cod is 100% correct).
We have problem with adding product to wishlist when customer is not logged in. In Home 10 template there is no popup information and in console there is error as below:
Uncaught ReferenceError: loggin_required is not defined at Object.success (bottom-19d68b22.js:4121) at u (bottom-19d68b22.js:39) at Object.fireWith [as resolveWith] (bottom-19d68b22.js:39) at S (bottom-19d68b22.js:39) at XMLHttpRequest.<anonymous> (bottom-19d68b22.js:39)
Hello,
I don’t see purchased badge with your nickname. Are you sure that your purchase code is ok?
Best regards
How could I get the discount?
Hello,
Thank you for the interest to our theme. Unfortunately Envato doesn’t allow authors to generate discount coupons. There is no such functionality.
Best regards
hi , does this theme show product attributes in product page ?
Hello,
Yes of course. This is basic Shopify functionality.
Best regards
Hello, I was wondering if you could tell me where I can change the size of Megamenu Category Images?
Hello,
Thank you for your purchase. Please, submit your technical questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
getting an error saving the presets, https://tinyurl.com/ya8mvzgn
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
the support site is not working. http://www.portotheme.com/support/ After trying to signing in, I am getting “This site can’t be reached” error message.
Hello,
Thank you for your purchase. I think this is some local issue on your side. Can you try some other browser or computer?
Best regards
@pthemeshelp I Have bought theme already anf I like it. I want t use it for another website. So can you offer me discounted price of 50% off please. Thank You
Simple question, Why did you guy create this theme if you don’t care as much as Wokiee? When do you start caring about it?
Hello,
Thank you for your purchase. We care about it. We are making regular updates.
Bets regards
hi, is there a wordpress version planned?
hi, i was really impressed when i saw the yanka theme. there are questions I would like to ask before buying. 1. I want to use the theme in Turkish. Is this possible? can i translate the theme? 2. I will sell home decoration products. If I upload photos of different sizes, the theme is broken? Is there a problem with mobile compatibility? 3. Can I add a banner I like in home demo 1 to home 2? 4. Can you help me if there is a place I cannot do?
Hello,
Thank you for the interest to our theme.
1) Yes, this is possible. Shopify is Multilanguage software. If you want to have Multilanguage website we can offer you Weglot app with 20% discount.
2) Size may be different, but if you want to have aligned website images should have the same aspect ratio.
3) Yes, you can.
4) We have support via our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions about our theme.
If you need help with customization we can offer you our customization service for additional extra fee – pthemeshelp@gmail.com
Best regards
Various features I have seen in demos, for example megamenu. Should I pay for this plugin for it or does it come with the theme? I guess it comes with plugins SAVE $1000 title.
of course not. Megamenu is the part of our theme features.
Best regards
i can’t find ‘add to cart’ button in produce page，it’s disappear .
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello guys
I just started to learn how to setup a store in Shopify..
I am trying to change theme setting and colors
is there a way to know how to change specific part color by pointing to it
for example I need to change the badge behind the counting number on the cart icon !
I can find it in the list on the right side 
other issue is that the preview when I changing the system and the actual live site is different !
for example :
Wishlist, Compare, Cart badge count color
Wishlist, Compare, Cart badge count text color
these 2 options is working perfectly in live website version but its different in mobile version !
please help me if you have any solution
best regards
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Love your theme! Is the feature to link to an external link / affiliate link on a product part of this theme? Without me having to buy another app?
Hello,
Thank you for the interest to our theme. I think you need custom solution. Unfortunately we don’t have required feature.
Best regards
I decided to buy the theme, but I have a few questions. Where can I ask them, and can I do them in Spanish? 
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions. Unfortunately our support is only in English.
Best regards
I’m interested in buying the Yanka Theme for Shopify from Envato Market, but I have a few questions before I make the purchase:
I’d like to know the following:
1. Im going to sell digital content (PDF files mainly), will the theme work properly?
2. The business model is through subscription (I’ll charge a fixed price every month, like Netflix), is it possible with this theme?
3. Can I translate the whole theme to Spanish?
4. Is it possible to add videos to the theme (example videos)?
5. What’s the support included in the price theme?
6. You support ALL the payments gateways provided by Shopify?
7. Considering its a subscription business model, the theme will allow me to create accounts to users who make the payment, so then they can sign in and download their content?
8. The same question as Nº7, but I’d like to know if the template will allow me to automate emails so I can send the content to my customers through email every month.
9. Finally, I dont know how to code.In case I need to make any minor changes to my website, it is included or I have to pay extra?
Thank you very much for your help and guidance!
Best regards, Deniz
Hello, Deniz.
Thank you for the interest to our theme.
1) Why not?
2) Not sure. Our theme operates in the measures of basic Shopify functionality. May be you will require some correspondent app for this purpose.
3) Yes of course. We can advice Weglot app with 20% discount.
4) Where exactly do you want to add videos?
5) You can read about Envato refund policy here – https://themeforest.net/page/item_support_policy?_ga=2.260204685.124148313.1586183640-1507400989.1561274118
6) yes of course. Our theme operates in the measures of default Shopify functionality.
7) as I said earlier, I think you need some specific app for this purpose. You can search it on Shopify app marketplace.
We don’t have any specific module for this purpose.
9) Customization isn’t the part of regular. But we can provide customization service for additional extra fee. You can reach our customization department here – pthemeshelp@gmail.com They will be glad to send you our estimates.
Best regards
HI, what happened with Reviews section in Product Page? there is no “Boxed” option anymore in last upgrade (v-1-2-0)
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
It seems that your support period was expired. Please, renew it.
Best regards
Hello there, is it possible to change the header (menu) color from white to black? Thanks in advance.
Hello,
Did you already buy our item? Or is this presale question?
Best regards
Hi – we are really stunned by the design of Yanka and want to switch from Debut, we have a few pre-purchase questions:
Is there any way I can trial or preview the theme with my own content?
Do you support theme updates for new versions?
Do you support preorders?
Can I use JavaScript as a Trust Badge (we have the e-mark certification and it must be shown as JavaScript) like here: https://jewelsoftaste.dk/collections/olivenolie/products/okologisk-ekstra-jomfru-olivenolie-myrtoo
Can we replace the size guide with another special information popup?
Can we create a special blog template (for recepies)?
Is it possible to add a “buy now” button and terms/conditions checkbox to the Quick View?
Really hop eyou can find the time to answer these, since it would make a great difference for us.
regards
Christian & Solveig Jewels of Taste
Hello, Christian.
Thank you for the interest to our theme. I will try to answer your questions.
1) Unfortunately we don’t have trial version for our item.
2) Yes, of course we make regular theme updates and support them.
3) Can you show some live example with preorder for better understanding your requirements?
4) This is custom job.
5) Yes, you replace size guide with another popup. It has custom HTML. So you can insert there any information.
6) This is custom job.
7) Adding terms/conditions checkbox in the quick view is also custom job.
Best regards
Hey – thanks for taking the time to give ud these useful answers, you are probaly very busy wth all these pre-sales questions already!
About the preorder functionality: We have been doing this successfully for a while but want to make it easier for our customers to purchase and sign up for a preorder using the regular shopping flow instead of custom forms.
We were thinking something along the line of this description from Shopify for a simple implementation: https://community.shopify.com/c/Shopify-Design/Product-pages-Allow-pre-orders-for-products/td-p/616469or the extreme example (for inspiration only): https://apps.shopify.com/pre-order?
Also one more follow-up question: If we get you to help us with custom features, will they also work in future upgraded version of the theme? (we really want to avoid hacking the code and stay on the upgrade path if at all possible).
Best regards, and once again thank you for taking the time….
Christian & Solveig
Hi,
Thank you.
i think preorder is also custom feature. Of course we can help you with customizations and updates. You can contact our customization team by mail – pthemeshelp@gmail.com
Best regards
HI, My client like this theme , only one thing which is his concern is the zoom on scroll of the mouse in the product image in the single product page, Can we remove the zoom on scroll of mouse? please let me know
Hello,
Thank you for the interest to our theme. I have rechecked our demo. I don’t understand what you are talking about. I don’t see zoom on scroll on the product page. Can you send me video with the problem?
Best regards
Here is the link for video : https://drive.google.com/open?id=1peVCKRls2Q6JcmXbx2mG6nvf8iBT0vih
So let me know if its possible to remove the zoon on scroll of mouse
Best regards
How does Yanka differ from Wookie or Porto?
Hello,
Thank you for the interest to our theme. Yanka has different design and source code.
Best regards
Is it faster than Wookie, because wookie say 90% and Yanka says 81% pagspeed 93%. Speed is very inportant for us and mobile optimized. Trying to decide which one to get, help!
speed depends on exact layout (number of content etc.). Some layouts may be faster, some slower. Wokiee is more massive (it has more available variations). But in any case choice is on your side.
Best regards
