44 comments found.
Hi i need to use a font from fonts.com whats the best wat for this font to be used with the theme we purchased from you? i bought from fonts.co Bodoni regular, bold and italic? thanks
Hello,
You can use this plugin to upload your custom fonts: https://wordpress.org/plugins/custom-fonts/
then add this styles in Appearance >> Customizer >> Additional CSS to activate them:
for body text use this:
body {
font-family: Bodoni;
}
for headings text use this:
h1, h2, h3, h4, h5, h6 {
font-family: Bodoni;
}
Let me know if you’re running into any troubles.
Thanks
hi ok great but we have to use 3 fonts, regular Bodoni, bold bodoni and italic bodoni..your theme has option to set this?
hi there I have a problem with layout category page
http://alfredof15.sg-host.com/categoria-prodotto/classici/As you can see on this page I have 6 products, but 2 of them are outside of the page margin.
Same problem here http://alfredof15.sg-host.com/categoria-prodotto/askos/with 5 products
Could you please help me ?
Thanks.
Hello,
Sure I can help. Please add the following style in Appearance >> Theme Options >> Custom CSS:
ul.products {
flex-wrap: wrap;
}
Thank you
Hi
I usually use this plugin to be able to change the header-image/logo for each individual page: http://wpplugindirectory.org/wp-display-header/, but unfortunately that doesn’t work with Tracian. Do you have another possible solution to achieve this within Tracian? The option should preferably be through the backend or with adding another page theme (or similar editor-friendly use).Thanks!
Hello,
I’ve replied to your email.
Thank you
hi customer asked for these fonts can you supply Bodoni Book ANTIQUA ROMAN
Hello Kevin,
I see both fonts are not Google Fonts (Antiqua Roman is a premium one) so you’ll have to add them manually. Use this tutorial as a reference: https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
scroll directly to “Adding Custom Fonts in WordPress Using CSS3 @font-face”
If you’re running into trouble just let me know.
Best
hi now WP bakery needs updating.. please advise
See my answer to your first comment. Thank you
Error with woocommerce
`- WordPress Environment ###
WordPress address (URL): https://www.kylieminoguewines.com Site address (URL): https://www.kylieminoguewines.com WC Version: 4.1.0 REST API Version: ✔ 1.0.7 WC Blocks Version: ✔ 2.5.16 Action Scheduler Version: ❌ Unable to detect the Action Scheduler package. WC Admin Version: There has been a critical error on your website. Please check your site admin email inbox for instructions.Learn more about debugging in WordPress. `
Hello,
Thank you for your purchase.
Regarding these problems please make sure WP Cron is enabled on the server.
I’ll get back to you on the other problems tonight.
Thank you
Hi ive installed the theme but already having unusual issues.. 1) Missing the WooCommerce woocommerce-admin package 2) no child theme 3) Activate Slider Revolution for Premium Benefits (e.g. Live Updates). how can i update these
Hello,
Thank you for your comment. I’ve just released a theme update that will take care of point 2 and 3, just redownload and update the theme and plugins.
For point 1 check if WP Cron is enabled on the server.
Thanks
as you can see in this page I’m using some Woo-commerce products blocks with a 5 columns configuration.
For some categories I have less than 5 products to show, sometime 3, sometime 1.
The question is: is it possible to show center align products when they are less then 5 leaving the same dimension for each single products?
Hello,
Yes, it’s possible. Please add the following code in Appearance >> Theme Options >> Custom CSS:
.page-id-187 ul.products {
display: flex;
justify-content: center;
}
.page-id-187 ul.products li:last-child {
margin-right: 0 !important;
}
Please note that the above code is valid only on that particular page.
Thank you
Hi, I love your theme but i’m having trouble with the logo. Is there a way to make it appear bigger? Also, do you have a support e-mail? Thanks
Hello,
Of course there is. Please send me your website URL to support[at]okthemes.com
Best
Hi there. I can’t find in any way the Advanced Custom Field options into the Wordpress Backoffice.
Is it possibile to edit or add some Advanced custom fields?
Thank you
Hello,
The Advanced Custom Fields options are not visible by default. Please add the following line of code at the end of functions.php file to activate it.
add_filter('acf/settings/show_admin', '__return_true');
You will be able to add new fields afterwards.
Thank you
I recently purchased and installed Tracian on my wordpress website. We are loving it and customizing it to fit our winery needs now. However, in the sample of homepage v2 (the one we love and are using) the logo is above the main menu. When we put our logo in, it is placed beside of the menu. Is there a way to place it above the menu? This is something we loved about the layout of the theme.
Thank you
Hello,
So glad to know you like the theme. Please send me a temporary admin login so I can check your configuration. We’ll get it above the menu don’t worry.
You can send the credentials directly to my email address at support[at]okthemes.com
Thanks
Thank you, we’ve sent an email, but haven’t heard back yet. Want to ensure you did receive it? Resending today.
Hello,
I’ve managed to login and check. To have the menu as on the demo you need to select the Style1 header from Theme Options >> Header area. I’ve already done this for you.
Let me know if that’s how you want it.
Best, Cristian
Yes, that is perfect – thank you!
Hi, in my website i have a problem with your theme. Here is my site: https://www.oliomilleulivi.it/
As you can see i get a jquery error with COUNTER.
How can solve this problem ?
Thank you very much
Hello,
Please update the theme to the latest version (1.4), it will fix the error.
Thank you
Hello, and thank you for the theme it is superb.
I have almost finished the layout but I have a problem.
The first page does not load properly. The elements are very urgent on the interface builder but when visiting the website it no longer appear. http://abels8.sg-host.comSomeone to meet this problem? Do you have any advice / ideas?
thanks again
Hello,
For me the homepage loads fine, can you send me a screenshot with the problems you’re facing?
Thank you
When you look at the home page 1.
It does not load properly. See screenshots below.
Thanks a lot for your help.
Captures ecrans bug sur site TRICIAN :
https://drive.google.com/drive/folders/1tOuvH_O-U17zvAygDx9XSwvigN3tjIN9?usp=sharingOk, I saw what you mean and identified the problem. I’ll release a theme update tomorrow for this issue. I’ll let you know once it’s available.
Thank you
Hello,
Please update the theme to the latest version (1.4), it will fix the error.
Thank you
[Quote Probelm]
If I don’t mention the Author of the quote, the last ” is above the text and not in a empty line as the first once.
Best
PS: the size of the font quote doesn’t change (small / normal / large)
Hello,
I just released a theme update which fixes the problem, please redownload and update the theme.
Thanks
Thanks a lot,
Only one question, in your case: Which is the best way to update the theme without loosing anything? 1) Using the FTP
2) Updating the theme from the backend of WP with the actual one working
3) Something else?
Best
UP _
Hello,
The easiest way to update the theme is to install this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ and then just upload the new theme version. With the help of that plugin it will be automatically overwritten.
You can read more about the update process here: https://okthemes.kayako.com/article/2-how-to-update-a-purchased-theme
Let me know if I can help in any other way.
Best
Perfect Upload,
By the way, The last ” in the blockquote (if I don’t put the name of the Author of the quote) still remains above the text and not in a new line as the first ” that works fine.
Thanks and Regards
Do you have updates?
UP! for backquotes and menù
Hmm, I cannot find a fault there.
Please make sure that you also update the OKThemes Tracian Shortcodes plugin.
Thanks
Hi Team,
I have a probelem with the Header Style 4 The items of the main menu doesn’t appear on the smartphone. Only few of them.
Best
Hello,
Thanks for your notice, I saw the problem and will release a patch tomorrow. I’ll let you know.
Thanks
Thanks for the quick reply, Please, double check also the icon of the menu (3 orizontal lines) and the world menu, is missing some padding.
Best
Hello,
I just released a theme update which fixes the problem, please redownload and update the theme.
Thanks
Updated the Theme,
Others 3 things:
1) The secondary voice of submenu hasn’t the same fontfamily of main menu items. 2) On smartphone isn’t necessary the word “Menu” are enough the 3 horizontal lines, morever is bad formatted 3) On desktop the world menu hasn’t to be on “Italc”
Thanks a lot
PS: Please check also the alignment, the submenus are centered instead that aligned on the left
UP!
Hello,
Just released an update, please install this one. Also, please note that the submenu has the same font family. The only difference is that the font size is smaller.
Thanks
Hi, thanks for the update, please provide me a way to contact you in pvt or where I can send some screenshots in order to show you the problem. The points 1 and 3 are not solved
You can contact me on support[at]okthemes.com. Thanks
Hi, even if I change the Footer Copyright in the theme settings, the text remains “© 2019 Tracian. All rights reserved” Is there another place from where Footer Copyright may be changed?
Hello,
Yes, you’re right, I just noticed that. Until I release an update please replace the content of metaboxes.php file (it’s in /lib folder) with the one from here: https://pastebin.com/uNTWN3ws
After you make the replacement you’ll have to make the change and save again.
Thank you
