134 comments found.
I notice that is i need js_composer update version, because column street row not work So Please help me.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Forwarded the credentials as requested just now. Also i have the same issue as raised by @OptimizeUk above. Kindly look into it. Changes are not being effected on the theme. Or do i need to do a fresh install as I had another theme (demo content) in place with it’s before we purchased this particular theme?
Hi.,
If you are using any cache plugin, Just remove that and check it out. Also can you please send some screenshots / videos of your issue. We will help you.
Regards., DesignThemes Support.
The site does make use of any caching plugin at the moment. Updates are not working. I have tried changing the logo too. It’s not working. Please try from your end using the credentials I forwarded to you on your last request. Thanks
Hi.,
Your login details are not working. Check it out – https://prnt.sc/sd2bw2
Regards., DesignThemes Support.
Please use S not 5 in the password field
Hi.,
We have tried but not success. Please send it once again.
Regards., DesignThemes Support.
Please refer to the following screen shots to give you a better understanding of my issues: 1) https://prnt.sc/sdthgn 2) https://prnt.sc/sdtioj 3) https://prnt.sc/sdtjbe 4) https://prnt.sc/sdtjy7
The content is not stretching to the full width of the screen even after following one of the suggestions you gave to an earlier question by someone else in this discussion thread. Also note this is the same thing I am facing on my local system.
I have sent the login details to you once again.
Hi.,
Your issue has been resolved. Please check it out
Also, Logo works fine. Refer this – https://prnt.sc/seoftq
Please clear your cache and check it out.
Seen thanks. Could you please tell me what the problem was so as to guide against future occurence?
I notice that there is a little difference in the demo header and mine after the adjustment from your end. I need to know how to fix this… Kindly treat as urgent
Hi Makanaky.,
We are getting “This site can’t be reached” error in your site. Can you please check this and let us know. Also please send screenshot of the little difference of the header section, so that we can check and let you know.
Regards., DesignThemes Support.
The site is up now. You can try again now. Please refer to the screenshot here: https://prnt.sc/sf9efp. Also you need to let me know how you are making the adjustments work.
Hi.,
Get into Admin Panel > Headers > Edit header > Row settings > General > Row stretch > Select “Stretch row content” > Save changes
Ref: https://prnt.sc/sfd1pcIt’s like I am being misunderstood. I have followed this process indicated above but it did not work. It is not work on my localhost installation either. If there is a bug somewhere in the theme, please do well to update and get us to update.
I would love to have an interactive platform for support. This discussion thread is killing my timing for the project and my clients are not happy.
Hi makanaky.,
1) We checked the header section of your site and ours, both seems to be the same. We cannot see any difference in it.
2) Please signup to our forum link below and post your topics.
http://themessupport.com/forums/forum/triss-salon-hair-extension-beauty-store-woocommerce-theme/Regards., DesignThemes Support.
Obviously, the theme has bugs in the layout issue. When are you going to fix this? It’s not funny at all
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
are some images copy right on the theme
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Here is the image purchase link http://docs.wedesignthemes.com/image-link/triss.txt
Thank you, we look forward to helping you!
How to change the header and footer to full width..? In Visual Composer i changed to Row stretch.. but its not updating.. I have tried the suggestion above but its not working. The nav and body is not going full width. Its ignoring the option in customise. Can you offer a suggestion as I need to get this setup by tomorrow….
Hi,
Please mail us your site link & credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
I have just sent over my login details.
Hi.,
The issue has been resolved. Please have a look. Don’t hesitate to get in touch for other issues.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Thanks for your help…what was the issue?
Hi.,
This is our theme BUG. We will fix this and update our theme ASAP.
Regards., DesignThemes Support.
Why does the demo content look different after import? How do I switch to the dark theme option?
Hi!.,
Please mail us your site credentials (WP Access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.</stronge>
Can I use this theme in administrated by godaddy wordpress acount? Which is the link of documentation, I will read before buy this them. Is this theme in spanish. I see something about multilanguage support in the review.
Hi.,
Thank you for contacting us.
For translating theme, Please follow the steps.
Please refer the link for string translation : http://docs.wedesignthemes.com/dt_articles/translation/
How to translate WordPress theme with PoEdit : https://youtu.be/1WL6K_aTHoM" ;
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/Hi,
How to change the header and footer to full width..? In Visual Composer i changed to Row stretch.. but its not updating..
Can you please share the details.
Thanks in advance.
Hi,
Please follow the steps listed below,
Get into Admin Panel > Headers > Edit header > Row settings > General > Row Stretch > Stretch and content
Please refer this screenshot: https://prnt.sc/s75tsu
Hello,
I have install this theme on www.akas.nl/demo/uitgroei/ now i want to install the exampel data but i dont know how?
Can anybody help me out.
Url: https://akas.nl/demo/uitgroei/ Inlog: Admin Pass: Rabobank12!
Regards, Nicky
Hi.,
Kindly refer the below links for a demo install
1) Make sure your server matches the theme PHP value requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) How to install the theme http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/ 3) How to import demo data using Unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/ For more details kindly refer the below theme documentation http://docs.wedesignthemes.com/triss-salon-woocommerce-theme/If you need any other information feel free to contact us.
I can’t find support for this theme…. I have tried to register and it won’t send me an email confirmation link.
Hi..,
Kindly, share us your user name and E-mail used while purchasing the theme through the right bottom form located @ https://themeforest.net/user/designthemes?#contact Refer: http://prntscr.com/mkev23 . So that we can check and send your forum login details to you.
Congratulations, GLWS
Hi webstrot.,
Thank you for the wishes and appreciation.
Regards., DesignThemes Support.
Good luck!
Hi MPIthemes.,
Thank you for taking the time from your schedule and recognizing our efforts and for dropping me a kind note of congratulation.
Regards., DesignThemes Support.
Appreciable work, great! Good Luck with Sale
Hi rewebsotech.,
Thank you for the wishes and appreciation.
Regards., DesignThemes Support.
Great Work, Congratulations GLWS
Hi TmdStudio.,
Thank you for the wishes and appreciation.
Regards., DesignThemes Support.
Congratulations, Nice Work, GLWS
Hi Gambolthemes.,
Thank you for the wishes and appreciation.
Regards., DesignThemes Support.
