132 comments found.
I WANT CANCEL ORDER PLS
Please send us a support ticket with details.
i already send u know that !!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi, We have checked your ticket. Our support team asked the url for checking the issue. You didn’t gave it. You purchased the item and downloaded it. For this, we can’t give the refund without any proper issue. You can create a refund disput and envato will hear from both of us. They will decide it.
i don’t want give my link or my password or my info all i ask is where i can fix this thing and this think and ur support keep asking for my info , i am work with company and i have more 200 coustomer i will not give any info !! i just ask where can fix this fucking problem in ur site and no one answer me , anyway i want cancel order pls everything is bad support and code and all Dealing style , I WANT CANCEL MY ORDER PLS
You can create a sandbox WP. BTW, You should not use abusive language here.
I AM NOT HAAPY WITH UR STYLE UR SUPPORT ALL THING IS BAD , I WANT CANCEL ORDER PLS
hi in whmcs style when i edit footer all footer going who i can edit ? also ur email when send say error
We got your ticket, you will get reply from our support team.
are you able to provide a child theme?
Hi, Please send us a support ticket. We will give you it.
Check PRIVATE TICKET #2431021
Been Hrs since i raised a ticket, this theme is very hard to work on. I need refund. KC Composer too is not available on Wordpress anymore which makes it even more harder. Please refund.
Hi , Our Support center will remain closed for EID Vacation. We assure you that all your Support ticket will be answered within next 2-3 days. Which EID you Following?
Been waiting since 4 days for response. Pathetic support, i’ve been asking for refund since very first day but they have been just delaying with useless comments and taking days to response. PRIVATE TICKET #2431021
Hi, Please check the reply.
I have tried different topics this one in question is very nice, it is well built, but I would like some kind of tutorial for the integration of the WHMCS, I know that you have to have the membership but I do not know if you use the plugin or you have to do something specific! I see that it has a woocommerce tab, is it 100% compatible?
Hi, You will need a license and setup for WHMCS. We can add woocommece support in our future update.
Composer is hard to use and very limited.asked for a refund and nobody return me? its been a while you know..also theres no color change as you stated in the description.
Hi, Please send us a support ticket. Our team will help you.
İ got a mail which says “we already accepted ur refund”. Uuh.no you did not.theme is still there and downloadble.and i didnt get my money back.nor in my account balance nor in my bank account.
too restrictive, unable to change colours, unable to change font size, unable to add background colour to rows, slow response from support, its been two days that I have been waiting for the response, the one click demo doesn’t work, the theme options are not the valid file, HTML version is not compatible with Safari,
if I don’t get a response in next 4 hours I will be asking fort refund.
Ticket number : #2415196
Please respond EID was a on SUNDAY we are on Wednesday today.
Hi, We already accepted your refund request.
Hi, i’m interested in purchase this theme, is compatible with woocommerce?
Hi, Its not fully supported. But if you purchased the item, we can update it with fully compatibility. Please send us a support ticket after purchase.
theme looks so confusing for so many but well developed really very clean theme. usally wp users face whmc bridge issue but i looks good now. but i need to know that where can i develop site for the whmc demo you provided http://commonsupport.net/newwp/bluerack/home-dark/
Hi, Your given link is from WP pages. For WHMCS, you will need a active whmcs cms system.
can i import one click demo in wordpress?
Hi, Sure! You will be able to import all pages to WP.
How do I change the colors? Why are you not using elementor, this theme is very difficult to operate
Hi, Please send us a support ticket. Our team will help you.
This theme is very difficult to use. I installed it on geometic.co.za but its very limiting. Do you offer refunds? I rather buy Hostiko WordPress theme.
Hi, Please send details via our support center. Our support team will help you.
guys struggling with the demo content the automated demo install is not working and the manual (text) pasting comes back with an error ( Invalid file). ticket raised please check it out
there is no rev slider plugin, no mega menu plugin???
Hi, We do it with our own system. You will get easy to manage backend.
guys I can’t see any difference in normal pages and WHMCS page. do you guys have a demo so I can check it out before buying
Hi, Normal pages developed with WP and WHMCS pages for WHMCS template. Can you please explain more?
guys struggling with the demo content the automated demo install is not working and the manual (text) pasting comes back with an error ( Invalid file). ticket raised please check it out
Hi, We got your support ticket. You will get reply.
Where I can finde the WHMCS themes ? In my zip there’s only the wp version.
Hi, Please download the full pack. You will find it.
Hi, I’m sure in that I’m downloading the full pack and there’s only – bluerack-wp-full folder, documentation folder; dummy-content folder; licensing folder and bluerack-v-1.4.zip <—where’s only the wp version in this zip!
Hi, Please check again. We just uploaded the file.
i need refund for your product.
Hi, We asked you to send details about the issue. Please send it via our support center. If we can’t fix the issue, you will get the refund for sure.
Hey why you don’t reply me?
i need refund for your product.
check one more problem:
https://prnt.sc/sitgzqlayout on mobile are not responsible. but kingcomroser page is fine.
Hi, Please send a support ticket.
Already Send any you didn’t replied me i can report about you item support on themeforest
refund request sended please check and give me refund
I Need Refund for this item
Hi, Please send details vai our support center. Our team will check the issue.
i like it and purchase done
Ticket id: 2404536 Please check and give me a solution.
Hi, You will get the reply.
i don’t recived any reply
refund request sended please check and give me refund
Yes, you will get the refund.
yes do it soon.
hello i am waiting 4days for refund why you so late on everything?
Hi, You will get it soon.
waitng from 5days
I Think now i need to open a dispute on themeforest, they can decide what’s your issue. you cross the limit.
9days over i send refund request now i am take action for this theme on envanto
Hi, We already accepted your refund request.
Hello, why isn’t there a dark mode for the blog page and blog posts…?
Hi, We will check and will try to implement in our next release.
in html version and wordpress megamenu is different, please advise me to change wordpress menus same like html version menus, which css classes can be modified in wordpress version to make it as same like html version
Hi, It is not possible to use the same mega menu like the HTML for now. We have plan to implement the style in future.
if you can do it in near future then it is good , otherwise please refund the money, i will purchase again whenever you will update the same
Hi, Sure! We will try to do it near future.
I’m pretty dissapointed in this one. The mobile menu, the map, and now the update broke my site. The support takes a day or more to respond and fix was longer. I’m considering refund if that is possible. I’m not too happy with my first theme I buy on here. Ooops, I just realized the update needed a new plugin to work. I will get with support to help with my google map not showing the same as blueracks! But I got map to work it’s just small!
HI, We have fixed some issues with our latest release. Please give your support ticket ID, we will give you express reply.
Thanks a lot, I will send a support ticket. I got the email about the latest release and it has fixed most my problems. Still have a few minor kinks, but all looks much better!
Sure! send us a support ticket. We will fix all those issue.
