192 comments found.
Hi,
Just purchased your theme and during install a message says “the link you followed has expired” “please try again”.
I’ve tried re-downloading with a different link but nothing happens. Any idea why this is occuring? Thanks
Sorry for the late response but thanks! It was installed! One other question…does this theme have prebuilt shortcodes for columns? Trying to create a 2 column contact form wanted to ask before trying other plugins. Thanks!
How do i install the demos for this theme?
Hello,
You can see the installation video here: https://prnt.sc/se7c8h
If you still cannot install. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Regards.
Is there a demo of the locate agent section? How does this work? Our client has 2500+ agents and we need a separate page for each of them (template) is fine, but will include photo, address, phone and social handles
Thanks – we’re still working to get this all launched. When you click on say…agent 2 after entering zip code, will it take you to a customizable “agent/rep” page? Is there an easy way to add /remove the agent pages? Thanks in advance!
You can easily add and delete agents here: https://prnt.sc/t1rysl
Is there an easy way to add headshot (photos) and social handles for each agent? We’re working with over 3000, so it needs to be something fairly simple to edit and update. Thanks!
Hello,
Option is not available. I can custom for you. But it will be a custom work. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I want get the HTML for code PHP simple to this template. Pls give for me. Thanks
Hello,
HTML version is not available in this theme, will be released in the future.
Thanks
would you check my ticket #2380037? I can’t change logo on demo 3. thankyou
Let me check. Thanks
Hi how do I access the new demo theme? Home 4?
Demo 02
Hello,
You need to reinstall the demo data.
Thanks
Hi. I have successfully imported the demo but I want to use the demo 4. (Not the main demo). I looked at all options but cannot find it? Can you kindly advise. Thanks
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/s54hu5
Thanks!
if am adding the theme in wordpress its say expired … Please help
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there
I am trying to remove the background image from posts but having no success. I have deleted the image from my media library – but can see from source code that it is trying to pull it from a non-existant source which is bad for SEO. Could you please tell me where I can remove this please?
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/s22v0l
Thanks!
Hi there,
Thank you for your quick reply 
I don’t seem to have that option on my end? https://prnt.sc/s280n1
You need to update the theme to version 1.0.1. The problem will be fixed.
Thanks
Hi there,
Thanks again for the quick reply. I’ve just updated and problem still persists?
https://prnt.sc/s297ehCould you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there,
I have submitted a ticket and sent through login details, Ticket ID is #2368175. Again, thanks very much for your help on a Sunday – it is very appreciated,
Hi there mate,
Sorry to keep bugging you – but just noticed after I updated the theme that it now has your advert / theme changer as a sticky on the side and can’t see any way to remove it? https://prnt.sc/s2a8p3 Thanks again
Thanks for sorting everything out so quickly for me mate – really appreciated
Please feel free to contact us with any questions you might have, we’re always happy to help. Thanks
Hello Case Themes
I want to know one thing.
I have imported this theme successfully. How could i know that this theme is activated. I have also original key for it.
I also submit a ticket (#2359339 )
Waiting for your Reply
Hi there,
You do not need to activate the theme with a purchase code. You still use the full functionality of the theme.
Thanks
i cannot upload my template in wordpress. can you help?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
When I change my colours in Theme Options it doesn’t change the colours on the site, can you help?
Hi there,
You can clear the cache and check again. Thanks
It worked thanks!
The “Offer Carousel” is broken in the elementor widget. Can this be fixed?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello I have a question about an elmentor element in your theme the “Offer Carousel” The button links are cause a 404 error
PLease see this page https://lhoffmancpa.com/
Hi there,
I checked and found it still work.
Thanks
If you look at the call to actions. The urls are being combined… slide 1, 2, and 3. so the only one that works it slide 1
I am trying to import the demo data and keep getting this error.
There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.
How do i fix it?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
Just had a quick question regarding documentation.
Is there any? If so, the site does not have a link to it.
Thanks!
Hi there,
Documentation is included in the full package.
Thanks
How do I add Portfolio and Service pages as sub menu drop downs on a Main Menu link? In the Menu, Portfolio and Services are not under Pages. Thank you!
You have 6 Services as drop down sub menus. I added 2 more Services but how do I add those 2 new services to the Menu—as sub menu drop downs?
Cool work. Good Luck !
Thank you!
Hello this looks very interesting, any chance you provide PSD’s with the purchase?
I attached the download link in the package. Thanks
Wonderful thanks…
Hi kindly send me the download link for the PSD’s…its not on the download package
You can find here: https://prnt.sc/rpjana
Thanks
Found it thanks
