63 comments found.
wont upload theres an error on shopify
its says 100 designs but I dont see any 100 designs rather only one design, I want a REFUND
Hello, please create a ticket at https://anvanto.ticksy.com/ and we will help you customize our theme on your store.
Hello, I use Printfull apps in my Shopify store. I would like to know is this theme support too?
or I will get some guidance on how to integrate with Printfull apps. thanks
Hello, please create a ticket at https://anvanto.ticksy.com/ and we will consider your request.
hello, i’m asking here not needed request for now. i want to buy your product but still afraid it cannot fully support with my shopify + printfull app
Hi, the theme has not been tested with the Printful app, but we will fix compatibility issues if the incompatibility is caused from the theme side.
I am interested in this theme, but have a couple questions…
1) The social proof popup – the one that says someone just purchased X is not showing the product image. Why is this?
2) Can this same popup show an actual name?
3) Can this popup show random names and products (or at least products) as purchased but in reality is just auto generated and not actual sales – or does this feature only show actual sales?
I recently purchased a different theme (nice but buggy hence my search for a better one). How does the theme handle product variants. Primarily if I have say two product colors and the product page loads with variant 1 – does your theme have a way to show only images for that variant? And if a customer picks the other color does your theme have a built in function to then show only images for that variant?
That is about it for now. Theme looks great – but in the end – it must function correctly and intuitively.
Lastly… what is your realistic response time for support. Shopify stores are a 24/7 business and theme support needs to be fast if there is an issue on a live site. When running a live store, 2 days to get support is no good, 8 hours is tolerable, less than 4 great. And is support available 7 days a week. Also, are you base in USA/Canada time zones or will the be a lag for support due to a European location… or other location?
I guess what they say about support being slow must be true – maybe best to look elsewhere for a theme.
Hi, a pop-up window displays the products you have selected in advance. The pop-up does not display actual purchases. We are based in Belarus and respond 5 days a week. But we have serious problems with the Internet amid the presidential elections and protests therefore, the response time may be increased.
how do you edit the line under newsletters field “I agree to subscribe to the newsletter from Blackery”
You will find the line for editing in the theme settings Actions> Edit languages
Hi, I’d like to buy this theme, but does it possible to convert currency geo ip ? I mean the people from another country the website could convert in local currency ? Tks
You need to use an additional application to convert currencies.
I just add a ticket, there is some bugs after instalation
We have answered your ticket
Hi i plan to buy this theme. is this theme can change currency to my local currency (IDR) ? cause in demo i only see USD and EUR
Hi, you can use your currency with the theme.
Hi there – do we get a confirmation when we submit our ticket?
Hi, we will answer your questions and help solve problems if you created a ticket at https://anvanto.ticksy.com/
Hi – I submitted a ticket 6 days ago. I have had some request admin access to my store but have not received an update.
Hi, sorry for the delay in answering, you will be contacted at https://anvanto.ticksy.com/
Theme top! Congratulations
Thank you very much
not working in my wordpress site
Hello, It is for Shopify
i bought by wrong and i want to refund my money
Hello,
Sorry, I can’t do refund, becouse https://themeforest.net/page/customer_refund_policy#not-refundable
You can raise a dispute:https://help.market.envato.com/hc/en-us
Hi, I just purchased your theme. How to align logo at the centre? Also, How to increase logo size?
Hi, please create a ticket at https://anvanto.ticksy.com/ and we will help you.
Want to know that, is this theme have sticky header or not?
Hi, the theme has a sticky header. You can see on the demo versions of Home – v.10 and Home – v.18
Does this have feature of recently viewed products?
The theme does not have such functionality.
Hi, when I access the theme’s customize settings, the ‘Sections’ tab is not showing any sections. I have sent 2 tickets, please advice.
Hi, we answered your tickets.
I am waiting for your reply. Thank you
Hi Alexander, I have still not received your reply. Please update me
Thank you, it works!
Hi Alex, I am waiting for your assistance. Thank you
Hi Alex, I am waiting for your assistance. Thank you
Hi, we will consider the problem and will contact you if you have left a request at https://anvanto.ticksy.com/
Hi Alex, I have contacted you by leaving a ticket. Thank you
Hi Alex, I have left a question on the ticket. Thank you
Hi Alex, I have an error on the last update. Please take a look at my ticket. Thank you
We have answered your ticket
Great theme but homepage slider banner doesn’t load correctly on mobile. Any suggestions
Hi, please create a ticket at https://anvanto.ticksy.com/ and we will help you.
Hi There, I am getting an error when I try to upload the theme into Shopify. Error says: zip does not contain a valid theme: missing template “layout/theme.liquid” by the way the zip file that Ive downloaded from the link doesn’t have any theme zip file or source folder!!!!
Hi, the file you downloaded contains the installer and documentation for the template. You need to unpack the archive and select the installer to install the template.
Hi, I’m planning buying your theme, but I was searching and I couldn’t find if your theme has the option for “I agree to Terms and Conditions” before checkout. Thank you in advance for your answer!
Hi, the theme does not have this functionality.
Is there a way that you can add a discount code to the theme for the checkout page since there isn’t one?
Hi, you can create a discount code in your shopify – https://youtu.be/O2PUj41t5dQ
Hi I know how to create the discount codes, I was saying that there isn’t a field on the checkout page to put the discount code. The theme doesn’t seem to have one, so can you add the field where the discount code is supposed to go on the checkout page?
Hi, please create a ticket at https://anvanto.ticksy.com/ and we will help you.
Hi I just figured it out. Thanks so much! In case anyone else has this issue, the shopify payments has to be activated in order to have the discount code field in checkout.
Hi, i plan to purchase this theme. But does it have multi-language support? Can i convert it to Turkish? Thanks.
Hello, we can translate the template into another language.
How can we do this? After purchase?
You need to add translations for the Turkish language yourself in the store settings.
Is it possible? You said “WE” can translate on previous answer.
Sorry it was a typo.
Honestly im enjoy the theme and very easy to install and highly recommend but 3things cant fix…..Please i want help to change 1./ the width of product on the page they look square and i need them look rectangular(long) the form in demo’s theme since is clothe store and so one 2./ and also want increase the – font size of pop up “someone just purchased a..” (is too small i tried on typography to increase but nothing is happening. -increase the font of product description(is small) 3./ to add badge of safe checkout….Thank you! and good luck for sales you deserve it
Hi, please create a ticket at https://anvanto.ticksy.com/ and we will help you customize the template.
Having problems uploading theme to shopify
Hi, the file you downloaded contains the installer and documentation for the template. You need to unpack the archive and select the installer to install the template.
