3288 comments found.
four days passed but no one answered the support service … How to return money for a purchase, where to write? http://prntscr.com/slkxyq
Dear makar1711, I just checked it for you. We have replied your both ticket on 23rd, and waiting for you to reply which you replied 5 minutes ago. Please stick with your ticket and check there.
Regards
It’s just awful!!!! You started to correct errors on my site, they threw everything not done, did not roll it back … You are the most irresponsible. How to return the money, am I tired of waiting for an answer for a few days?
Hi again, Well I have to say I checked your ticket personally. I am afraid to say that you changed your home page from the Elementor base. we are fixing it on your site for you and please follow your ticket but be aware that the changes that you are talking about is the result of changing from Elementor
Return the admin panel to Russian
Hi again, it is back to Russian
Turn back the admin panel into Russian .. What did you do with it? You have access to the ticket
Dear makar1711, We replied you 10 days ago. Please have a look at your ticket and if you still have issue tell us on your ticket.
Regards
The support system is a joke. I have been trying to get support for a simple bug for 16 days, but nobody cares.Many e-mails and no answers.Tickets look still open in their system but they dont even bother to message back. THE WORST SUPPORT SERVICE EVER.
Hi, we needed to release an update for your issue which we did it today on Phlox Element plugin. Please have a look at your ticket and follow there
I replied to you in an hour after receiving this (12 days ago) answer from you and showed with videos that you did not fix anything, but you create new problems as well: https://prnt.sc/sw307h
Then i e-mailed you again and finally you bother to reply after 4 days later, saying you will fix the problems by apllying new changes for me:
https://prnt.sc/sw361b8 more days passed without any notification and; today, when I looked back to send a new e-mail, I saw that all open tickets were closed.
All you do is to embroider people and tell lies.
HAVE YOU NO SHAME? YOU ARE DESTROYING PEOPLE’S BUSINESSES, ESPECIALLY IN THIS HARD TIMES.
Dear aimsarda, We have fixed your ticket on the same day you replied. but it seems you did not receive our auto resolved Email. And about the close tickets please note that there is nothing to worry about, you can open your ticket simply by sending a new reply on it. By the way we are so sorry for the misunderstanding, have a look at your site and if still have issue let us know on your ticket.
Regards
MASTER SLIDER PRO ACTIVED WITH LICENCE DO NOT WORK ncaught TypeError: Cannot read property ‘setSize’ of undefined at window.MSSlideController.p.__resize (masterslider.js:4979) at resize_listener (masterslider.js:4731) at dispatch (jquery.js?ver=1.12.4-wp:3) at r.handle (jquery.js?ver=1.12.4-wp:3) at Object.trigger (jquery.js?ver=1.12.4-wp:3) at Object.a.event.trigger (jquery-migrate.min.js?ver=1.4.1:2) at jquery.js?ver=1.12.4-wp:3 at Function.each (jquery.js?ver=1.12.4-wp:2) at a.fn.init.each (jquery.js?ver=1.12.4-wp:2) at a.fn.init.trigger (jquery.js?ver=1.12.4-wp:3) p.__resize @ masterslider.js:3059 resize_listener @ masterslider.js:3059 dispatch @ jquery.js?ver=1.12.4-wp:3 r.handle @ jquery.js?ver=1.12.4-wp:3 trigger @ jquery.js?ver=1.12.4-wp:3 a.event.trigger @ jquery-migrate.min.js?ver=1.4.1:2
Hi may I ask you to send us a ticket about your issue, since we need to have a closer look to see and solve your issue. Averta Help Center
Regards
Hello I went to buy your theme but the price is wrong is $ 19 or $ 39?
Hi, thanks for your interest. It is $39
How do you edit the graphics on the Home Page when you install the Demo? I can’t figure out how to change the main slider graphics. All the graphics have PHLOX watermark on them.
Hi, Well to edit an slider on need to do that via its plugin dashboard in most of the case it would be Master Slider plugin. about the rest of the page you can edit them with Elementor. and about the watermark I have to say since they are dummy data and you need to use your own images because of the license issue we cannot give them to our customers
Hi, I opened a ticket on the theme support page 6 days ago and I have not received a response. You commit to 6 months of support but do not answer the questions when I need the support. Please reply ASAP!
The issue is about mobile mode of the product page on the “Language Institute” demo. the content width is only about a third of the screen. What should I do to resolve this on moblie? *I attached sceen shots in the item support page
tnx
Hi, It is already replied please check your ticket
Regards
the last one didn’t, Please check the ticket
Hey, Well we gave you the details on your ticket right now and it seems you need to check it with your host provider and let us know the result on your ticket.
Regards
When I download the theme from TM, it says is 5.3.14 but in the WP backend the latest version is 5.3.18. When will the latest version be available for download from TF? Thanks.
Hi, You can simply update it via your Phlox dashboard with 1-click. But thanks for letting us know we will add the latest verion today
Yes I know, but I work in local and online version is already activated. I just need to test before I make an update. Thanks.
Hi again, I am sorry but you can only have 1 website acticaited with 1 license. Please have a look at this link it may help you to transfer your license for a limited times https://docs.phlox.pro/article/174-transfer-license
Regards
Yes I know that. I deactivate the live version of my website and activate local version to test when new version of the theme is out. I hope that is ok. I just need to be safe that update is ok.
Hi again, I see your point and I hope your update was safe just the way you wanted
Regards
Tengo un problema con las cargas de imágenes, en creación de galerías no se ven, están pero no se ven, alguien sabe cómo se soluciona? Gracias!
Hi, It seems you do not have open ticket. Please let us know if you need any help on our support system
Will the support message be answered and the problem solved?
Yes for sure. Please if you have a ticket with no reply let me know. Maybe that missed we will check it for you
im just here to read the comment (pop corn emoji)
Hi, Ok happy to see you are interested.
to be honest i have your theme in my cart , i come read some comment and review and im not sure anymore , but at least i had a good time reading comment 
Hi again, I am so sorry to hear that. but I can say if you are familiar with WordPress and Elementor then you won’t regret giving Phlox a try. It is totally up to you. Let me know if I can help you in any matter
Hello,
I have purchased the theme and tried to import one of the demos, but after importing the files the website is not aligned(crashed). I thought it might be a problem occurred while importing files, so I tried to correct it using Elementor, but the strange thing is that in Elementor editor view the website is well aligned and loading fine. but even after we re align things and save the changes, the website is crashed in the real live page. I have raised a ticket in the support system. There is no reply yet
They helped solving the issue , I am happy!!!
We are glad to see you are happy 
Hey. After importing the Green Business demo at http://test.7floorseo.ru/. Sticky menu https://prnt.sc/sj6vsh is not displayed correctly. How to fix?
Hi we eplied your ticket, so please follow your ticket.
Regards
I created a ticket and 3 days no answer
Hi, as you may already know we replied your ticket please follow that
I have ask for refund now no one has replied me. Can anyone please tell me how can I get refund?
Hi, we accepted your refund request, it may take a few dasy till Envato take care of your request and money
How many days it’s going to take?
Hi again, As I said we have accepted that, and you should have recived an Email about it. About the number of days Envato mentions that it may take up to 5 business days after an author accept that. Please check your Envato account balance too, I think first they add the money as a credit to your account, but I am not sure.
Regards
I haven’t got any credit in my Envato account. Ok I’ll wait and I hope that I’ll get the money by Friday.
As I said we accepted that now it is part of Envato job which they will do in a few days there is nothing to worry about. Please let us know when you recived it. whether it comes to your Envato account or Bank account
Ok thank you I’ll wait and let you know.
Thanks
In Wordpress I have Phlox imported, when I click on CUSTOMIZATION an empty page is opened. There is left the text WIDGETS on the screen but none of the widgets were presented AND I cannot customize anything.
Hi. That could have several reasons. Maybe a “lack of memory” problem or an error caused by a plugin function conflict. We can troubleshoot these situations and find the real source of the problem,. Please head over to our Averta Help Center and submit a ticket. We will investigate and return back to you as soon as possible.
Best, Averta
Whilest importing the Phlox template (zip-file) in Wordpress, Wordpress says INVALID FILE? Please give me the solution. I has worked before.
Hi, Thanks for choosing Phlox. I know you already found it and installed it but I put the link than can help to install Phlox https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website
hi where do i change my navigator menu color, theme color and etc. to my coorperate color?
tq
Hi. The best option for you is that you submit a ticket on our Averta Help Center that way we can have the details so we can help you better.
For editing demo colors, you can use Elementor options. For each widget, there are style options that you can use to customize the brand colors. To edit the navigation menu colors, you need to edit your header template in the Templates menu of the Elementor and adjust the style options as you like. Also there is the Featured Colors option that is used to edit the featured colors of a demo globally. It’s in the Appearance > Customize > Appearance > Featured Colors.
Please note that is those options are empty for your demo, it means that we are in the process of preparing that specific demo to utilize these options.
Best, Averta
Hi, one question if i buy this template do i need to buy a license for Elementor or does it come with it?
Hi. We used Elementor free on PHlox and we have added our own elements to it. But if you do like to use Elementor Pro instead of Elementor free then I have to say you do need to buy its license as well and there is NO theme on the market that can give you Elementor Pro license as well. Since it is illigual
When using Phlox Core Elements There is a problem editing the Elements
Think of the problem in the template
Hi again, Please follow your tiket we asked you to provide some info there. We will help you there.
Regards
The back-end of your theme seems extremely slow. Often Elementor widget panel will just load forever and timeout. Also when I am navigating the “Customize” panel it is also extremely slow and CPU usage goes up. Can you please advise?
Hi there,
Regarding the first issue, if there is no errors on your pages (probably caused by a third-party plugin or even a Mixed Content issue) then most probably it’s a “lack of memory” problem. We have a guideline for that. Please take a look at the following link: https://docs.phlox.pro/article/216-server-requirements#elementor-issues For the second issue, the best thing to do is to investigate this and check the technical details. For that please contact us at our help center: http://help.averta.net/Regards, Averta
I have a notice that “Phlox is Not Activated! to Unlock All Features Activate Now.” when i supplied my purchase code it says that I activated it with another side (wrong!) and when i click on the explain link it, for some reason, takes me to the Master Slide site. what’s going on?
Hi there.
You can manage your license from your license page in our support service. We have a guideline for this here: https://docs.phlox.pro/article/174-transfer-license If that did not help you, please submit a ticket and we will check this for you right away. http://help.averta.net/Kind Regards, Averta
