294 comments found.
Hi there,
We are wondering if it is possible to get the product category description on the pages. Now it just shows the products in the category but doesn’t show the description of the product category in the demo.
Any idea if this is possible? Best
Hi there,
Unfortunately there is no option within the theme to display this, it can be done through some custom coding.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! Is there a way in the mobile view to show the sidebar (or just the product categories) at the top of the page, instead of bottom of the page? I tried to move sidebar from right to left in the desktop view but nothing happens…
Thanks!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, the website that i was originally using the code on has been deleted. I have tried using it on the new site but i am getting the following message… code is already registered for other domain. Any help is appreciated as i need to get this up and running ASAP.
Thanks
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, can you tell me where to change site bacground image and where tu put custom CSS code?
Hi there,
Please check our themes documentation here as you do have both an option to set it in the global options as well as you can set the background color on every individual page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have problem with demo content. My hosting is Siteground. I cant increase PHP Post Max Size and PHP Time Limit. Is there any chance for me to upload demo contet ???
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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Thnks a lot. i resolve problem.
Hi again,
We’re glad it is resolved 
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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Solved, thanks 
Hi there,
Glad you managed!
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Sorry, I need another help. 1) Is there a way to show Featured Product in a Product List element? 2) What is the Wishlist plugin to install? How can I configure it? In the documentation there isn’t explanations.
Thanks!
Hi there,
1. If you create a page and add your Product list, you can as well add feature products shortcode to that page.
2. YITH Quickview and YITH WooCommerce Wishlist plugin, you can install and activate them if you wish.
Also please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello Mikado How can create widget on https://cocco.qodeinteractive.com/product-list/
Hi there,
Thank you for reaching us!
Please check our themes documentation here on the topic for the Widgets. As well as please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
You can add the widgets in the Appearance > Widgets> Header Widget Menu Area.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hi, is it possible to modify the main colors in a simple way? I mean pink buttons, text, header, footer and shopping cart buttons?
Hi there,
Thanks for writing in! Please note that you do have our themes Options where you can change your First Main color as well as you do have a possibility to change different theme short codes and its color within the shortcode options. Mikado Options > General > First Main Color Mikado Options > Header Mikado Options> Footer
Please take a closer look at our themes documentation as they can help you to understand the possibilities you do have to customize your theme.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have a couple of questions regarding your themes:
1. What is the main builder to customize your demo pages?
2. Is it also possible to edit the demo pages with: Visual Composer, WPBakery or Elementor?
3. Is the front-end editor enabled (mostly regarding WPBakery)?
4. Can I customize the product page without custom code by modifying the existing layout (adding or removing elements, etc.), or at least create a new one from scratch?
5. Can I change the hover effect (to show only “add to cart” button instead of the others) on products without custom code?
6. Is it possible to make the theme multilingual (can all the text be modified)?
Hi there,
Thank you for taking interest in our theme!
1. WPBakery is our official page builder.
2. Only WPBakery.
3. It is disabled, but we have an article that you can read about enabling it again.
4. No, the product layout is predefined and its modification is very limtied.
5. Yes, Quickview and Wishlist are plugins which you don’t have to use and the icons on product hover won’t show.
6. Yes, our theme is compatible with WPML.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
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How can I off Newletter Popup ?
Hello,
Thank you for reaching us
To disable Pop-up, navigate to Mikado Options > Pop-up and set this option to No https://prnt.sc/r5n224.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Sorry, how can I change the text “Add to basket” button”, thank you !
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hello!
What version of PHP does the theme require? To prepare hosting for installation and to understand whether our capacities correspond to your theme
Hi there,
Thank you for taking interest in our theme!
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-ThemIf there’s anything else, feel free to ask!
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Hi, I have applied the team to my baby products website however I had 2 websites and I realized that this website is not getting much traffic. It was essentially a mistake. Could I remove this domain and carry the theme to another of my sites please? Please kindly let me know how I would go about doing that. It has been less than a month since I purchased the theme.
Hello,
Thank you for reaching us
Yes, you can remove the theme from one domain and transfer it to another, just make sure that if you are using the latest version of Cocco that you deregister theme from the old domain.
Here’s our article on that subject:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Mikado Portfolio part of
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It is possible to sell this theme to someone else or retunr? I bought it this weekend but my partner decided to buy another one and use prestashop and doesn’t let me know. Now we have Cocco without any usage 
Thanks for answer.
Hello,
For the refund, you’ll have to contact the Envato Market directly.
Thanks
Support
Mikado Portfolio part of
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Hi there, how to fix the mobile menu..?
Hi there,
The fix for the mobile menu is included in our last theme version https://prnt.sc/qqoqm0, so make sure to update your theme
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Can u help me with my menu in mobile phone ? somethink is wrong but i dont know what http://seo24.uk
Hi
Thank you for the update,
We tested this in local theme installation and indeed mobile menu is not displaying as it should. We notified our dev team about it, and the fix for this will be available in our next theme update.
Support
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How can I install the new version so as not to spoil my content and products that I have already placed? I am talking about repairing the MENU version for smartphones.
Hi there,
Just follow the tutorial from the article below, and you shouldn’t have any problems: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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Unfortunately, the problem with the mobile menu (hamburger) still does not work properly
Hello,
Thank you for reaching us!
Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
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before buying, I want to know if there is a setting option when buying a choice of colors and sizes of products
Yes, of course, variable products are one of the default product types within WooCommerce plugin. You can read more about it here: https://docs.woocommerce.com/document/variable-product/ If you have more questions, please submit a request on our helpcenter and one of our agents will assist you.
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Hello, please help me with a sugestion. My mobile menu doesn t shrink as a vertical menu, but it keeps showing as a transparent one, and looks very bad. I need to have it as a responsive website, on mobile to hide the normal menu and have those 3 lines, on corner, for opening menu. Thank you! https://pentru-bebelusi.ro/
Hi,
We are not sure what is happening exactly. We need to ask you first to try to update our theme and included plugins to latest versions and then to check this closer. If the issue persist, please, let us know. Thanks
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Thank you for your answer, it is hapening because demo import doesn t run at 100% from the first time, and i need to update the page for 3 to 4 times, till 100%. And the menu position itself duplicates, not the menu items, which i could delete. I tried installing demo without attachments and it looks corectly, with responsive mobile menu, but when i check also the attachments, it freezes at 36%, after that, at 70%, and at 100% it looks bad again.
I reinstalled the wordpress again and again, and tried a lot to upload demo on many browsers, it is driving me crazy. Please help.
Thank you for the update,
We tested this in local theme installation and indeed mobile menu is not displaying as it should. We notified our dev team about it, and the fix for this will be available in our next theme update.
In meantime, please send us an email at helpcenter@qodeinteractive.com and one of our agents will assist you.
Support
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Hi, thank you for your confirmation. I sent email on that address, but no one is answering me. I have no problem installing an earlier version, i just don t know how to optain it, because at downloading i have available only the last version, with mobile problem.
Hi again,
Please provide your request ID so we can check the status.
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I sent email as you said. I don’t have a request ID – please send us an email at helpcenter@qodeinteractive.com and one of our agents will assist you.
We couldn’t locate your request, please provide us with the email you sent us message from?
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Thank you, i sent from Lorena Ciurcu – Lorena@mediaminds.ro
The support agent has been informed, your ticket will be answered as soon as possible.
Thank you!
Support
Mikado Portfolio part of
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Hi all,
Since renewing support is $60 I’ll try it here.
We really like how the theme looks so far. Have 2 problems though at the moment.
1.) In the shop we want to show the category description on the page. So if we fill in the category description that it displays on the product category page.
2.) If I create a new page and want to add a sidebar, all the price filters and other shop filters don’t seem to work in a normal page with products on it. Is this something that is possible to fix? So for example that on the top of the page there is text and then products and in the sidebar filters so that people can search in the page?
Hope to hear from you
Hi there,
Thank you for reaching us.
Displaying description can’t be done without some custom coding, but this falls out of our support scope.
About the price filters, please reach us at support@mikado-themes.com with your wp admin credentials, your purchase code and a screenshot of this thread so we can investigate on this.
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Are there any plans for a HTML template or even non-Visual Composer theme for Wordpress?
I can’t stand the amount of bloat it adds!
Hello,
Thanks for writing in.
- Our Company’s focus is on developing WordPress themes, and in the development process we are integrating directly into our WordPress framework, so HTML version does not exist.
- This theme comes with WP Bakery plugin as the main page builder and all our demo pages have been built by using that plugin. Unfortunately, we have not tested any other page builder with this theme yet.
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