414 comments found.
Hi, I am having the same problem ddummy was having 7 month ago:
“I have a problem when I have tried to include a button on Slider revolution, is not clickable. I also tried to insert it in global layers, but still not working.”
I’ve tried the css code you gave him and added it on: MODULE GENERAL OPTIONS/CSS/jQuery – Also, directly on the button and didn’t work.
Do you know why this is happening?
Hi lemc1414,
Please send an email to support@thimpress.com with subject “lemc1414 – Ivy Support” we’ll help you check it out.
Besides, your support time has expired so please consider renewing support 
Hei, I’m trying to install the theme on wordpress, but at the product registration step I didn’t identify the theme in my envato account. Can you help me please?
Hi Ruxandrabarbat,
Please send an email to support@thimpress.com with subject “Ruxandrabarbat – IvyPrep Support”. We’ll help you check it out.
Besides, your support time is expired so please consider renewing support 
Hi, I have a question whether it is possible to configure dotpay payment gateways and przelewy24
Hi cms_loge,
We support to use WooCommerce payments for LearnPress with LearnPress – WooCommerce payment add-on.
Please check it out.
Footer Social Icons not working, when i select a icon like: Facebook. it is not showing, because it will pick class “social-icon fab fa-twitter” but in your demo icon class is different: “social-icon fa fa-twitter”
Hi deolservices,
Please create a new ticket on our forum: https://thimpress.com/forums/forum/ivy-school/ we’ll help you check it out.
Hi mtrolle ,
You can create a new topic here: https://thimpress.com/forums/forum/ivy-school/
Does your Theme have a live class function? I mean where teachers can have a live class with students. And can teachers upload course from the frontend? It urgent
Hi anomamarket,
You can read more here: https://thimpress.com/knowledge-base/live-stream-your-lesson-with-learnpress/ https://thimpress.com/tutorial-to-integrate-zoom-with-learnpress/Hope it helps.
Unable to see woo commerce as a payment option in learnpress. See : https://prnt.sc/scz8hu Please guide me what is the issue. Unable to create a ticket on your forum, it shows step 1, step 2, step 3. etc. I have already validated my purchase code on your forumns.
Hi tushar_hadawale1992,
Because you haven’t installed LearnPress – WooCommerce payments add-on.
Please try to install it in the Dashboard / IvyPrep / Plugins.
Then check it out.
Hello! I’ve been with your template for a while. I have updated and it turns out that it is giving several errors. First slider does not work correctly and then I have seen there is a problem with the student’s progress bar. can you help me? I need assistance and it is an error when updating your template. I consider that the problem is not mine, but your update. It is impossible for me to buy your subscription again now. Please help me. Thank you
Hi miguelsanpe82,
I’m so sorry about that.
Please send an email to support@thimpress.com with subject “miguelsanpe82 – IvyPrep Support”. We’ll help you check it out.
Besides, please consider renewing support 
Hi, having some problem with Demo 5: font-awesome load problem inside footer and anchors. Have a look the images which explains what I mean. Thanks
https://ibb.co/R2yhvXT https://ibb.co/DWpgpNxHi roncarino,
Please create a new ticket on our forum: https://thimpress.com/forums/forum/ivy-school/ we’ll help you check it out.
You closed my ticket without fixing the problem. The access provided is correct. Just checked it several times.
https://thimpress.com/forums/topic/cannot-use-capital-letters-and-space-for-instructor-names/Now the support has run out and I just asked for few things which are basically bugs/errors.
Hi mtrolle,
Please help me check again, your ticket is opening, we didn’t close it.
Because you have expired support so you can’t access it.
Please consider renewing support.
Please update changelog.
Hi dzigital,
We haven’t released the next version of the theme. Please let me know the changelog you want.
Frontend Editor:
I can not change the “Status” http://prntscr.com/s90k76 and under setting > general, I can not change the “Duration” http://prntscr.com/s90kqy
Can you please answer my question
Hi thompson1281,
You created a ticket about this issue on our forum. We hav replied you.
Please check your ticket now.
You have not answered my question.
Frontend Editor issues:
I was able to add a course’s lesson but I can not change the “Status” http://prntscr.com/s90k76 Under Setting > General, I can not change the “Duration” http://prntscr.com/s90kqyHi thompson1281,
We’re working on your issue.
Please continue to discuss with us on forum. Thanks.
Can phone number column be added to the default Register Form ?
Hi etunam,
Yes, we can help you customize it.
Please send an email to support@thimpress.com with subject “etunam -Ivy support” We’ll discuss more with you.
After updating i cannot find main manu? No menu on home page
Hi etunam,
Please send an email to support@thimpress.com with subject “etunam – CBKit Support” we’ll help you check it out.
How will teachers register and upload course on the frontpage?
Hi Hi etunam,
You can use LearnPress – Frontend Editor add-on.
Please read more here: https://thimpress.com/product/frontend-editor-add-on-for-learnpress/
i have checked it but payment is only payal… Paypal not here.You have skrill account or other direct card payment?
Hi etunam,
Please send an email to support@thimpress.com with subject “etunam – CBKit Support” we’ll help you check it out.
Broken link. I guess the plugin is not functional
Hi etunam,
Please continue to discuss with us via email. Thanks.
How do i update to the current version of IVY? Does the theme support automatic update? My Ivy school has no register for students to register. How do i get the register link?
Hi etunam,
1. Update theme: You can update theme in the Dashboards / Ivy school
2. Register: You can read more here: https://thimpress.com/knowledge-base/how-to-enable-register-buttons-in-wordpress/
please add zoom for live video courses
Hi 100rya,
I’m so sorry. We don’t have this feature yet.
But thanks for your feedback, we’ll consider it in the next time.
Hi, I can’t insert a “Nina Form” in my page. In the console I see: Uncaught SyntaxError: Invalid or unexpected token
I need to insert this form asap, please.
When I disable “WPBakery Page Builder”, “Ninja Forms” woks. There seems to be a clash between the two plugins. However, I need “WPBakery Page Builder” enableld.
Hi yahyaj,
I’m so sorry about that,
But these plugins are the 3rd party plugins so we can’t change anything on it.
In this case, you should contact the main author of the plugin. They’ll help you.
Thanks!
Hello. It’s nice theme. Can I add any image into the questions and choices?
Hi WPF,
Yes, you can add it with this HTML code:
<img src="pic_trulli.jpg" alt="Italian Trulli" />
I been having major issue with this theme with the wp-admin not showing unless I disable Pro Membership. Later found out when I able Wooecommerce I am having the same problem. Its been three weeks dealing with this and its a theme issue. I need help with this issue our my money back!
Hi thompson1281,
So sorry for any inconvenience you had.
Our developer is checking your issue and we’ll reply you on your ticket.
Please continue to discuss with us on forum. Thanks.