83 comments found.
I’m planning to start a website about dogs, and I’m looking for a suitable WordPress theme for it. I really like your theme, but I’m not completely sure if it would be the right fit for my needs. I don’t plan to sell anything on the site — I don’t need a shop, a forum, or anything like that. I just want to use it simply for blog posts. What do you think about your theme? Do you think it could be suitable for that?
Hello, we would like to use this theme for our pet shop website’s service page. Do you provide installation services? Our website: https://www.petozel.com
Can you help me please to change it
Hi,
Please go to Dashboard -> Pages then select page you want to edit. Edit the page with Elementor. Find the buttons you want to change and edit it.
Best regards, BoostifyThemes
Hello,
I’ve tried it, they can’t be adjusted from there. “These are services”
Best regards Spyros
Hi,
To change the text of button, you can use the Loco translate plugin
And you can go to Dashboard -> Loco Translate -> Themes -> Petz -> Search text and replace
https://prnt.sc/2Ys0C2Pt5CCX
https://prnt.sc/1HYXmhmA30XA
Best regards,
BoostifyThemes
Hello, we are trying to troubleshoot your theme since the editor tools stopped working since the WP 6.2 update. We installed the theme on a different website for testing purposes, but now, we cannot see the IMPORTING DEMO CONTENT option in the Tools menu items available. Please advise.
Hi,
In this case, please raise a ticket here with your site credentials https://boostifythemes.com/contact/ so we can clarify your issue.
Best regards,
BoostifyThemes
OK, we have been dealing with this issue for way too long now. We just got this email requesting the URL for the website with the issue in question, after so much interaction that we ARE STARTING TO WONDER IF YOU ARE REALLY REAL THEME DESIGNERS, OR IF THIS IS A FLUKE OF SORTS HERE ON THEMEFOREST. This is truly an insult guys, that you sent us THIS email after SOOOOOO long trying to fix this, even after paying for theme support, are you for real? You are asking for a url that it’s included on the ticket support system every time we contact you??? Are you going to ask for the logins after the fact, as you have done a number of times with other aspects of this inquiry? (We have provided the logins, AGAIN). Are you guys serious?
Looking forward to resolve this issue. BM
“Hi there,
Can you send me that URL?
Regards, Jaykii Pham
Your Ticket ID: 1913”
Hi, I’m really sorry to hear that! In the ticket 1913, he asked about the URL of this page that you couldn’t edit not for the site URL. I think he should write in the detail. In your case, I tested some pages but didn’t see any problem when updating, our team mate will send you a video via the ticket soon. Please don’t need to rase a new ticket with the same problem! If you have any concern, feel free to let me know! Thanks!
Guys, we have been talking about the CONTENT EDITOR TOOL from the beginning of this ticket, that should be enough to tell you that the problem is with ANY page that requires editing. The title of our subject/ISSUE is: “UNABLE TO USE THE CONTENT EDITOR TOOL AFTER WP UPDATE”. Pick ANY page in the website and try to edit it, try to open the home page for example and use the editor tools, you’ll see none available! You’ll only see a blank page, as we shown on the screenshot we sent you via your ticket system. Send us a screenshot of what you see.
We sent the video 3 hours ago https://www.loom.com/share/77e38c13b2b2491ea3f4c6f7f1bb91db. Can you check it and reply to us via the ticket. Thanks!
We are honestly puzzled… have you guys tried opening any page on the site? That is the reason why you asked for, and we provided logins, so you could try to open a page to test if you could see and USE the content editor tool; as the title of the ticket reads, we are UNABLE TO USE THE CONTENT EDITOR TOOL The site is visible on the front end, and you can access the back admin zone, but when you try to EDIT any content, the only thing you’ll see is a BLANK page, just as you can see on the screenshot we sent you. Can you PLEASE go to the site back admin and from there choose ANY page and see if you can see the c content editor. That’s what we thought you were planning on doing since you asked for logins so long ago. Send us a pic of what you see please.
Did you check my previous video? I tested on the backend and could see the content editor. Please check my video and give me your video if you still have this problem!
We are trying to send you a movie of the issue we have with the page editor but the movie just doesn’t seem to attach onto your Boostify ticket system. (Yes it is under 5 MB). In any case, once we are logged in to the back admin of the site, and after we try to open ANY page all we get is a blank page. Nothing on it… what gives?
We just sent a link to the video via your ticket system.
Can you try to use another browser or computer? If this problem is still happening, please record a video, upload it to google drive/youtube, and give us the link. As this video I showed you, we can edit the page as usual. https://www.loom.com/share/77e38c13b2b2491ea3f4c6f7f1bb91db.
Bonjour , j’ai deja la version html de ce site internet . faite vous des prix ou reduction sur la version wordpress ? cordialement
Hi,
We don’t have any discount plans at the moment.
Best regards, BoostifyThemes
I have a current license and have filed multiple support tickets on your website with no response.
Hi,
Could you please check your spam mail? If there is no mail from us, please give me your ticker id then I’ll check with our supporters.
Best regards,
BoostifyThemes
How do i update the theme? Do i just download the new version and upload it to my website?
Hello,
When will the 5.9 version update come?
Hi,
The update to WP 5.9 is released. You can download it now.
Best regards,
BoostifyThemes
Hi,
Currently, we don’t have installation service. However, you can install it eassily by yourself with our one-click import demo content. You will get the site as same as our demo.
Best regards,
BoostifyThemes
After a few WordPress and plugin updates, this theme is just a disaster and does not display the way it’s supposed to. The performance is a total joke as well on all devices. Considering the price, I think a better follow up should be done and the author should be contacted to update her theme. Some developers work hard to deliver good quality websites that look great at launch. But what’s the point if they look crappy after a few months??? Website owners don’t want to pay indefinitely to just have their website working.
Hi,
Sorry for any inconvenience & bad experience you have with our theme. I just checked the theme and it displays well on mobile devices. So in your case, it may come from other factors rather than our theme itself, and we need to check it to find out.
Anyway, you can contact our support anytime, please kindly create a ticket here at Our Helpdesk and we’re willing to find a solution for your case.
Best regards
Hi, we must upgrade the PHP version for our client’s website to PHP 7.4, is it safe to do that with your theme now? We search for that info in your info display but did not find it. Thanks!
Hi, Yes. You can upgrade to PHP 7.4 without any problem. Thanks.
While trying to install the Demo content we get the following error Failed to create tmp table _fwbk_wp_wc_download_log. Duplicate foreign key constraint name ‘fk_wp_wc_download_log_permission_id’... Please Help…Its Urgent
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hi, I purchased this theme a while back and when wordpress updated on the website to the latest versino the whole website went down, I have managed to get the website back up again a lot of elements are not working
I have tried to access the documentation but hits also not working
https://boostifythemes.com/docs/petz/Can you please update you documentation.
Hi, It’s fixed. Can you check the documentation again? Thanks!
Hi, we are suddenly unable to change content on any of the pages. We have tried to update testimonials and some info on the front end and after saving in the back, the front end is unchanged and after refreshing the page, the old content reappears in the back end again. Any thoughts?
Example page: Testimonials: we have added two new testimonials in the back, SAVE them, but when we check in the front end they are nowhere to be found. https://www.caninemassagesd.com/testi/ https://www.caninemassagesd.com/testimonials/riley/).Changes done to the home page also appear to get published in the back, but not on the front end; then, disappear on the back upon refreshing the page. Looking forward to your help!
Hi, Please extend your support license first. Then send us support ticket with your website information and purchase code then we will check it. Thanks
Hi, I can’t find ways to edit the template other than elementor. Where exactly can I edit the demo?
Hi! I am not sure what is your trouble with the editing? What do you want to edit?
Thanks!
So, Elementor does not work fully because I would need to subscribe for pro, correct? Aside from that I am trying to edit every copy because the main language is not english. The website must be modified into another language but not only just translating, I need to add some photos and other stuff. There’s no Theme Editor other than Elementor there. It seems I can’t change text on buttons and other elements.
I am using the demo provided.
No you don’t need Elementor Pro to work or edit all our demo content.
Cool.
There’s some more issues
1 – The icons are not showing up: https://i.imgur.com/6WfM2mE.jpeg 2 – The contact form has a extra field that it does not seem to be clear to what it is for: https://i.imgur.com/H6QIuT3.jpeg 3 – On the same picture below, I can’t find where can I change the color of all buttons that have the same colors as that one
Sorry, picture above**
(the same https://i.imgur.com/H6QIuT3.jpeg)
I also need to translate and change these colors: https://i.imgur.com/CkXqHev.jpg
The elementor for some reason is not opening this page for editing. It opens the debug mode everytime.
Hi, Can you extend the support license?
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Since the updated patch, we can either have the header image and title with the menu to the site or no header and no menu on the home page.
Please fix.
HI, Can you extend the support license? And then please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
403 forbidden error when contacting support – despite purchasing extra 12 month support package. need information on how to upload notified update and also to change the obsolete G+ link to GMB
Hi,
You can submit a support ticket at https://haintheme.freshdesk.com/support/tickets/new
And don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
This was done but i received a “403 forbidden error” – do you not provide support that was paid for?
Hi, We don’t know the ” 403 forbidden error” It happens when you try to contact us or something else? Can you send us the screenshot where you see the error? Thanks!
when I apply for support ticket I receive “We are sorry. You have been restricted from accessing this helpdesk page.” – top bar of browser says ‘403 forbidden’
I am sorry for that. Can you send the problem to our support email support@boostifythemes.com?
Thanks!
Hi, I have pre-purchase question: my client need to put add banners into the site. In the home and in others pages. It is possible to do it in this theme? I don´t know yet if they are banners from google or from other platform. Thanks!!!!
Hi, Yes, you can put banner on our theme.
Hi! I’m sorry but I checked the site but didn’t understand what’s the issue there? Can you give me a screenshot?
Thanks!
do they have any manual or documentation page since I can’t find some options to modify things
we have the documentation in the main purchase package. If you have any question, you can leave it here or submit a ticket on our Helpdesk
woocomerce version is outdated. Could you update it?
Hi! Yes, we’ll release a new version soon.
Thanks for the feedback!
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