326 comments found.
Hello – I’m not able to submit a support ticket through the ticket system on your website. It says Envato purchased products will not show up here. I have verified my email. My question is – will the pay to list plugin for listify work with vendify?
I’m sorry -the Listing Payments addon is what I was referring to.
Hey there,
In relation to your question here, unfortunately the Listing Payments plugin will not work with Vendify.
As for support queries, please email us at support@astoundify.com and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi,
How can change the word “vendor” for “tienda” located in url?
Example:
http://demos.com/vendor/mod-party
change to
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Alternatively, please email us at support@astoundify.com
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, does the payments go directly to the sellers payment account or to the marketplace owner ?
Hey there,
In relation to your question here, the marketplace owner receives the payments and then the payments are paid out to sellers via Payouts. You can however have Instant Pay, and can also schedule commission payouts to vendors on a weekly, bi-weekly or monthly basis.
I hope this information helps. Please feel free to reach out once ad#gain in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi! Is possible organize the vendors by category/subcategories? Is possible add opening hours to vendor profile? Is possible add a booking ststem?
Thanks!
Hey there,
Unfortunately these features are not possible by default within the theme. It would entail custom work to have these integrated.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
How do i add more products on the featured products, i have added more featured products but it’s not displaying on section.
Hey there,
Unfortunately, it looks like your support subscription has expired!
We would love to continue to provide you great support for your purchase but unfortunately you will need to purchase an extension to receive continued access.
To extend your support, please visit your downloads section on themeforest.net and purchase the extended support available from there.
Once you’ve extended your support, you can log in to your support account and update your support subscription.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
the supplier can also mount products and modify them on his dashboard
Hey there,
I’m not quite certain I fully understand you on this. Please elaborate further so that we are in a position to properly advise.
I look forward to your reply.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I need to create a support ticket, but the platform does not recognize the Envato account or create a new account. Do you have any support email?
Hey there,
I’m sorry to hear that you are encountering issues with ticket submission. Please email us at support@astoundify.com on this, in the meantime.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I installed the last wordpress version 5.4.1 and i was lost interior page funcionalitty. How could to I fixed?
Hey there,
Thanks for reaching out to us.
In relation to your query here, please email us at support@astoundify.com so that we can check into this.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is your theme compatible with Visual Composer (WP Bakery)?
Hey there,
Thanks for reaching out to us.
In relation to your question here, no it isn’t. We use Gutenberg blocks to design pages, both using plugins and the theme offers many different design layouts. We don’t use Elementor, Wp bakery or Visual composer.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Does your theme allow for orders to be completed through woocommerce? Does your theme support WC Vendors?
Hey there,
In relation to your question here, yes the theme allow for orders to be completed through WooCommerce. The theme however supports the Product Vendors plugin and not Wc Vendors plugin.
I hope this information helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Do Vendors and Customers have the ability to chat after a product is ordered through the website? I was hoping to create a website similar to Fiverr.
Hey there,
In relation to your question here, yes this is actually possible. This is facilitated by the Private Messages plugin.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Can we replace the paypal field with user’s bank details, in the vendor Store Settings > Payment Settings?
Hey there,
In relation to your question here, unfortunately that would not be possible at the moment.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I have purchased and installed this script. Sign in/sign up doesn’t work on my site.
Signing in and signing up will not loop through the same screen to the next. Please tell me how to solve this phenomenon.
Also, an additional report. The support ticket site you provide is not available. Even if you log in, you will not be logged in. That’s why I asked the question in this fallum.
The problem should be resolved as soon as possible.
Hey there,
With respect to these issues, please email us at support@astoundify.com and we will be glad to assist you on these.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi,
I’m looking into purchasing this product. Could you just clarify a few questions:
1) The coming soon food template – what’s the lead time on this?
2) Within the above is it going to be searched via location 2.1) which then gives a list of the vendors 2.2) able to filter – via cuisine or such
3) once selected vendor, able to categorise products into say menu type Pizza etc 3.1) In a menu list like most takeaway options
4) will it support variable products?
5) Is it possible to pay vendors via stripe?
Hope to hear from you soon! Damo
Hey there,
In relation to the outlined questions:
1. As of now I may not be in a position to provide an exact ETA to this. We are currently working on a number of bugs in the theme then proceed with the other demo releases.
2&3. Sorry, this would not be possible by default.
4. Yes the theme does support Variable products
5. Sorry, we currently only support PayPal payouts.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi – I need support but astoundify says I dont have products when loggin in with my Envato account. Can access support at all.
Cant access support at all. Also you cant reach support on astoundify without a product registered.
.
Hey there,
I’m sorry to hear that you are encountering issues with ticket submission. Could you kindly email us at support@astoundify.com.
We look forward to assisting you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
hello before to bay please tell me what plugin i need istal for vendors ?
Hey there,
In relation to your question here, you will need to separately purchase and install the WooCommerce Product Vendors plugin.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey was the Tasti Template with this update?
I guess not
Hey there,
With respect to your question here, we will be having that demo in a future release.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Okay John.
Is it possible to hide the social media icons of the profile of each store? As is, customers can contact sellers outside of my site and no business is possible … Thank you very much in advance
Hey there,
In relation to your questions here, yes this is possible.
To effectively assist you with this, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, a quick pre-purchase question. Has the WooCommerce Order Delivery extension been tested on this theme?
Hey there,
In relation to your question here, unfortunately there are no official compatibility tests of the theme with that plugin.
I hope this answers your question.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Quick pre-sale questions:
1. Can you have a single product with multiple vendors? 2. Can admins add products to the vendors store in the backend?
Hey there,
With respect to these questions:
1. Sorry, this is currently not possible.
2. Yes this is possible.
I hope this helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
