1276 comments found.
Dear sir, madam,
We’ve submitted a ticket 11 days ago and sent a follow-up today, but we still didn’t receive any reply. Can you please look into our open ticket(s). Thanks!
Hi there,
Thanks for your message!
I believe the ticket is replied. Please let us know if there is anything else we can help you with 
Cheers, TeamLiquid
Hi could find all the demos already updated to the last version 2.5 and could find all the demos in special this one https://original.liquid-themes.com/about-1/
Hi there,
Thanks for your message!
Actually, this is an inner page. Could you please submit a ticket? We’d be happy to help you to import the related page.
Cheers, TeamLiquid
Hello. First of all, geat theme!
I have a question regarding portfolio url hash. I was trying to implement it using https://isotope.metafizzy.co/filtering.html#url-hash but for some reason no luck. Could you give me a lead of some sorts.
Url hashing would be great for 2 main reasons: 1) Linking a specific category from elsewhere 2) Getting back where client left off when going “back”
Thank you
Hi there,
Glad you like Ave!
Our support team would be happy to help you if you can submit a ticket
Looking forward to hearing from you!
Cheers, TeamLiquid
Hello, A user named “FootprintInternet” reported this issue 5 months ago (quote): “We are having an issue with the Hide Row? feature in the row settings. When select an size to hide and then clicking Save Changes, the settings reset back to default (all switched off). We have tried updating the theme and deactivating non-theme plugins, which has no effect. Any idea what could be causing this issue?”
You asked him to open a ticket in order to solve the issue. I’m facing the same issue now, can you please tell me what was your answer to him?
Thanks a lot
Hi there,
Thanks for your message!
This issue is already fixed with the latest version (2.5). Could you please make sure you’re using the latest version of Ave and Ave Core?
Cheers, TeamLiquid
Hey there, I updated the theme to 2.5 + updated Ave core, and the problem still exists. The problem occurs only when I try to hide a whole section, not a row.
Hi there,
Thanks for your message!
We don’t have any options to hide a section. Could you please reach our support team with more details/links? We’d be happy to check it closer.
Cheers, TeamLiquid
Any update coming to the theme? Looking for a new version of Slider Revolution..
Hi there,
We’ve just released a new update with improvements & bug fixes and plugin updates. You can find the latest version of Revolution Slider in the main download package.
Feel free to reach us if you need anything else
Cheers, TeamLiquid
Awesome, thank you!
hey team, seems like I can’t get the Instagram access token to display the feed on the site. Was this affected by the June 26th update from instagram?
Hi there,
Sorry for the inconvenience!
Instagram has recently changed the API configurations. Currently, we’re updating the API Key Generator for Ave. We’re planning to release another update the next week to fix this issue.
Thanks for your patience!
Cheers, TeamLiqui
has this been resolved? also, is there log to see updates of each version?
Hi there,
The update is ready. Could you please reach our support team so we can assist you?
Looking forward to hearing from you.
Cheers, TeamLiquid
Hi there, i’m not able to translate headers and footers using wpml…they are translated but they are not showing…i already open up a ticket, any help will be appreciated!! P.S. on the wpml website the ave theme doesn’t appear on the list of the compatible themes…
Hi there,
Thanks for your message!
I believe our support team already replied to your ticket. If not, could you please send us your ticket ID? We’d be happy to check it closer.
Looking forward to hearing from you.
Cheers, TeamLiquid
Hi,
is it possible to turn it off beacon-container on Wordpress dashboard?
Regards, Mark
Hi Mark,
Thanks for your feedback!
We’ve added the option to disable the help widget. It will be released with the next update. Stay tuned!
Cheers, TeamLiquid
Hi,
I sent an email 2 days ago, I still have no answer.
I wait for the resolution of old tickets, which probably due to the covid-19 have not been resolved anymore.
Please reply soon.
Thank you
Hi there,
I believe the email is already replied. Please let us know if there is anything else we can help you with
Cheers, TeamLiquid
Hi,
We use a Macilhimp newsletter signup. Yours looks better than the standard MC signup form but it only has the email field. Is there a way to add a name field also? We connected the module with our Mailchimp list.
Thanks.
Hi there,
Thanks for your message!
Could you please submit a ticket regarding this request? Let’s see if our support team can make it for you.
Looking forward to hearing from you.
Cheers, TeamLiquid
Hi, how can i create a pop-up (not modal-window) like on your demo page https://ave.liquid-themes.com/ave-2-4/
Hi there,
Thanks for your message!
Ave includes a premium plugin called ConvertPlug. It’s free as you already bought the Ave. You can find the plugin inside the main Ave download package. Feel free to reach our support team if you need further information
Cheers, TeamLiquid
Hi, Thanks a lot for your awesomee template, ticket opened, can you answer ?
Hi there,
Glad you like Ave!
I believe the ticket is already replied. Feel free to reach us if there is anything else we can help you with
Cheers, TeamLiquid
Hi, No, unfortunately there is still no answer on your support.
Hi there,
I see that your credentials are wrong. Could you please check again? Our support team will keep in touch with you
Cheers, TeamLiquid
yes there was a mistake with the credentials, try again
Hi there,
I guess it still doesn’t work. Could you please double-check?
Cheers, TeamLiquid
My purchase code ins’t working http://prntscr.com/sxng1x I’ve sent a ticket 15 hours ago (#6540), but I can’t continue working on site because of this. Please help asap.
Hi there,
I believe our support team already replied the ticket. Please let us know if you need anything else.
Cheers, TeamLiquid
I discovered a clash between the newest version of Ave theme and Woocommerce smart coupons plugin. The issue (wp bakery cannot load in product backend, toggle buttons unresponsive etc.) occurs with only required plugins and smart coupons enabled. Works with a standard theme.
Hi there,
Thanks for your message!
Could you please submit a ticket with your site credentials? We’d be happy to check this closer.
Cheers, TeamLiquid
I have had this theme for quite some time with no issues and just today it is telling me that my purchase code is invalid. Please fix ASAP
Hi there,
Thanks for your message!
Could you please submit a ticket with your site credentials? We’d be happy to check this closer.
Cheers, TeamLiquid
How can i add a pulse animations for Buttons?
Hi there,
The icon shape and ripple effect should be enabled in the button settings: https://tppr.me/qdJAS
Feel free to reach our support team if you need further assistance.
Cheers, TeamLiquid
Hi there, when using WPML the icon sometimes diseappears from the menu? Do you know why, please?
Hi there,
Thanks for your message!
There might be a conflict with a 3rd party plugin. Could you please submit a ticket with your site login details? We’d be happy to check it closer.
Cheers, TeamLiquid
How do I add a gradient overlay color on top of an image in the title wrapper?
Hi there,
Thanks for your message!
Simply find the title wrapper settings on the page and enable the overlay gradient: https://tppr.me/e9IEs
https://docs.liquid-themes.com/article/25-page-title-bar-optionsFeel free to submit a ticket if you need further help.
Cheers, TeamLiquid
Hi can you send me tutorials about how to use “responsive font size”?
Hi there,
Thanks for your message!
You can simply increase the compressor level if you’d like to make the text smaller on mobile. Our support team would be happy to assist you if you submit a ticket here: https://liquidthemes.freshdesk.com/support/tickets/new
Looking forward to hearing from you!
Cheers, TeamLiquid
Hello, I’ve sent ticket 3 days ago, please, answer.
Hi there,
I believe this is already replied. Feel free to reach us if there is anything else we can help you with.
Cheers, TeamLiquid
