61 comments found.
Hi, my website went down and support is not serving me properly with the necessary information
Hi, Please be patient our agent working on your issue, its third time that our agent setting your demo, its not a game that we set your demo again and again. Thanks
Nobody here thinks it’s a game, the support gave me the information in half causing the problems. All the supports that I have received so far from the topics I buy have the points of what should be done and how it should be done … that support only halves me and I have to ask 5 questions to get an answer
Hi, you have just update the theme but didn’t update the plugin which is compulsory for the theme so our agent will update your plugins and resolved all the issues. Thanks
How can I center the post carrousell, on the full with mode? Because in that mode, it does not cover the entire width, It works on small screeen with a width less than 20 pulg, buy my Screen is 24 pulg. How can i center the carrousell?
Hi, Please generate the support ticket our agent will assist you. Thanks
Hi, after I done install the theme, the header didn’t shows the menu. Only Header Style One works, others didn’t show up.
Hi,, Please generate a support ticket our agent will help you. Thanks
i cant translate “Read More” button of Entries… i need in spanish… i try with wordpress translator, but doesn`t works.
Please generate a support ticket our agent will assist you. Thanks
Hello I downloaded the theme from freebies but I can’t upload the dummy content, that’s not even a big issue I cannot remove header image section from my homepage please help I really like the theme thank you .
Hi, We have fixed those issues in updated version sigma-v-1.5, please download the updated version then you will not face any issue. Thanks
Hi, my theme is suddenly causing a problem. It says there is a critical error and I’m not able to access the dashboard even. Please check here and help me – bivika.com. Thanks
Hi, Please generate a support ticket our support agent will help you Thanks
How can I get the slider to homepage like demo
Please contact to support our agent will guide you. Thanks
How can I contact to support? please give me the link Thanks
I am interested in this theme but I am on Wordpress 5.4.1. I noticed it is not listed on your supported versions. Will this cause me an issue?
Hi, nop its not create any issue, this theme is supported to 5.4.1 Thanks
How to change Get a Quote button ? Thanks
please generate a support ticket our agent will guide you. Thanks
You are not serious, i get your theme one star.
Didn’t find the support ticket.. where you genrate the ticket ? Please provide your admin access will fix this for you and also guide you how to handle this. Thanks
Issue will fixed.
Thanks for your apreciation
Downloaded, missing or corrupt files in zip (actually it looks like a missing file) – specifically on dummy content import. I install approx 5 themes a week for clients and have done for many years so I know how to install WordPress themes without issue 
this is an error with the source assets. I have emailed developer support several times for an alternative download source but sadly no response. As it was a free monthly download one would have to pay for the theme in order to raise the support ticket as support is not included (which as it’s not working is not likely!). It’s a real shame as I would have bought this template several times over for other clients, as I really like it. @devs if you have any other ideas, please reply to my emails, otherwise I will need to move on as my deadline is fast approaching. Thank you.
Hi, Generate a support ticket on our forum our agent will assist you properly. Thanks
Hi, will you provide support for this ticket when the theme is downloaded as a free template?
Sorry, as per rule of envato authors are not commited for support. Thanks
So (1) its offered free by Envato, (2) there are missing files so the install doesnt work – just read the comments from all the people who have downloaded it and are having issues, (3) you’ll only help ‘support’ we pay for it – is this a con to make people buy it? Very poor either way, and waste of everyone’s as time. Very disappointing as it’s a lovely theme. I’ll drop Envato a note to intervene here.
If you are not able to use then its not means that have missing the files or theme have bug please be calm, see the rating and also didn’t get any complain from actual users
Very calm, just don’t like my time wasted and I don’t like to be ignored (I’ve emailed your support email 5 times in past month). FYI, I have a screengrab of the 24 files that failed to import if you would like to see it (sent previously on email but happy to provide again) – this is during dummy content import demo not an install of the base files which works fine – manual input doesn’t work either as the XML file in the zipped assets download does not exist. And reading the comments and your support comments, this is an ongoing issue (people generally don’t rate if they can’t install).
Our developer give update sigma v-1.5 download the latest version where you will not found the issue. Thanks
Nope, still failing dummy content import (as one of the XML files is still missing).
Which one is missing just tell me the name of file
unable to import demo content
Hi, Please generate support ticket our agent will guide you. Thanks
Hello, the theme is very good but the map not view and i have the API but not work
Hi, Please download the updated pack again our developer have fixed the map issue in update. Thanks
sorry but in download it for free the version is 1.4 not 1.5 and the map not work, any solucion please?
Hi, Then contact to envato ask for a solution. Thanks
Please your help to install the examples and make it look like the demo. Thank you
Hi, Please generate the support ticket our agent will help you to install. Thanks
I couldn’t import demo content on the freemium version,
Please generate a ticket on support our agent will guide you properly. Thanks
I am unable to install the dummy content. i have spend hours to fix it and i requested for support I dont see any response coming in. How to cancel my purchase, can I get it refunded
Please generate a ticket on support our agent will guide you properly. Thanks
I downloaded this theme but you know what funny? this theme has no theme option function in appearance setting. I don’t know why. But atleast they are not providing the said product
Please generate a ticket on support our agent will guide you properly. Thanks
How to change woocommerce text cart into basket
Hi generate a support ticket our agent will guide you properly. Thanks
looks GREAT!
Thanks
Tried to install the theme but it failed. See the response after installation “The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi, A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply mean, it has been uploaded incorrectly.
To fix it, check the below link:
https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.122732302.483491958.1485243421same above problem rised after downloading it from here. when i intall it my site then it show broken theme. style sheet missing.
Hi, A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply mean, it has been uploaded incorrectly.
To fix it, check the below link:
https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.122732302.483491958.1485243421
