Hi,

Thanks for purchasing our theme,

The WPBackery plugin is bundled with the theme and there is no license code for it, so please ignore any notices related to the license.

Hi,

Thanks for purchasing our theme,

Please make sure you added the IDs to the sections as mentioned in the theme documentation.

If you still facing any issues please contact us via support form to check with you.

Hi, yes i know for the ID. here it’s another problem. i got the main menu (one page) who works perfectly here : https://vragency.website/ but i created another page (not a one page) and impossible to put another menu on.. https://vragency.website/fr/creation-support-video/

Hi again,

Please contact us via support form to check with you as this is the official channel to provide support.

Updated while you are commenting , thanks mate!!

Hi,

Thanks for purchasing our theme,

There is no need to add a license code in the theme, you can ignore that and continue working normally on your site.

After Install Demo Data there are the following problems: If I don’t need a license, why break the first sections of Creative Home, One Page and One Page Side. At Corporate Home, Home digital agency and Home Business the first section does not start at all. What is all this due to?

Hi again,

There seems to be an error while importing the data that prevented the Slider revolution from being imported, this is not related to the license, just please contact us via support form and let’s check with you in action.

Hi,

Please refer to the documentation here:

This is explaining how to update the theme with deferent ways.

Hi,

Thanks for purchasing our theme,

Please make sure your server meets the requirements mentioned in the theme documentation for the theme to work properly:

If the issue still exists please contact us via support to check with you in action.

I found it.. no need to answer.

Hi again,

We replied your email before and here is our reply:

Unfortunately there is no option in the Customizer to edit theme as we put all theme options in a separated theme options page.

We didn’t implement this option so there were no options in the Customizer before

Thanks

Hi,

You can do this by editing the Home Page you want and add IDs to sections then in the menu add custom links to these IDs.

Hope that help.

Thanks

Hi again,

Unfortunately we don’t have the plugin requirements so we can’t test it.

If you are interested in purchasing the theme you can purchase and install it with the plugin and if you found any issues we’ll do our best to fix and if we couldn’t fix you can request a refund and we’ll accept it

can you please provide me the trial version of your theme so I can test it first and then purchase it with full confidence?

Hi again,

Unfortunately there is no trial version of the theme.

Thanks for expected understanding…

Hi,

Please contact us via support form to provide you with the updated versions until we release the theme update.

Hi,

Thanks for interesting in our theme,

We didn’t test the theme with hostgator, But we recommend the hosting should meet the theme and wordpress requirements,

So below what is required for Qonspt to work:

—WordPress Version 5.0.0 or Higher —PHP 5.6 or higher —MySQL 5.6 or higher —Recommended PHP Configuration Limits: —max_execution_time 180 —memory_limit 128M —post_max_size 32M —upload_max_filesize 32M

But we also not sure about hostgator restrictions so we can’t say that it is working with hostgator, and this is not a theme issue, it is a hosting provider issue

How about dreamhost ?

We can’t test the theme with all hosting providers so please make sure that the server meets the above requirements

Hi,

Thanks for purchasing our theme,

Can you please check your mail again or the junk as we already responded to your inquiry yesterday

Hi,

The icons are already working fine and fully tested, please make sure you are using the latest version of the theme and plugins,

If you are still facing any issues, please contact us via support to check.

Great you found it, please contact us via support form for further support as we mentioned before .

Hi,

Thanks for purchasing our theme,

Please make sure you are using the latest theme and plugins releases as the menu is already closed by default in the mobile view.

About the Colors you can set the mobile menus colors from theme options > Menu > Styling options.

Hope that help, If you still find any issues please contact us via support form.

Hi mate,

Thanks for purchasing Qonspt,

Can you please check the custom page settings as there maybe an individual settings for the page that overrides the theme options.

To do this, please edit the page then scroll down to see the “Custom Page Settings” and check the settings ( Change or Remove them ).

Hope that help!!!

If the issue still exists please contact us via support form to check with you.

Thanks, it worked… I totally forgot about this custom setting for every page

Great you found it mate

Hi

Thanks for interesting in our theme and the great words

Unfortunately there is no HTML version for this theme and we didn’t plan to release it

Sorry mate about that

Unfortunately I can’t change shapes in the footer can you help me?

Hi,

Please contact us via support to check with you,

comments are not our official way for support.

that’s OK – I have set the option without rounded corners

Hi

Thanks for purchasing our theme

Email replied please check