102 comments found.
Since the update of WP 5.6 and the latest update of the theme, the Portfolio and blog doesn’t work properly! Firsto load is a mess and after a refresh they will show up normally! Please check them issues out and do the proper change. Thanks
Hi.,
Go to Dashboard / Appearance / Install Plugins / Update all plugins and check it once again.
If not success, Let us know your wordpress and FTP login details. We will help you.
Regards., DesignThemes Support.
I have a purchase code with 5 months support but your website is saying its invalid
Hi.,
Sorry for the inconvenience,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
We look forward to helping you!
Can you confirm the theme works with Wordpress 5.5? After updating I noticed elements missing on my site. Is this an issue with WPBakery Page Builder needing an update or the theme?
Hi.,
Thank you for contacting us.
Kindly refer the below links for updating the plugins
http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/Download updated plugins:
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video : https://www.youtube.com/watch?v=2vyZrLu7gb8
Thank you, we look forward to helping you!
Please i’m on the verge of purchasing your theme i will like to know if there’s an Android application version available? I want a web version, Android and IOS. Can we install an sms plugin (Externam Gateway Api) for booking confirmation? Thanks
Hi.,
Thanks for the interest!!
Sorry this feature is not available in our theme.
Regards., DesignThemes Support.
Great theme. Only one issue. How do I remove the search option in the main menu? I believe I need code for additional css.
Hi.,
Please refer : http://recordit.co/eU3Ol93FIk
Please navigate Dashboard > Appearance > Customize > Site Header > Header Style > Search Icon > Enable or Disable Icon
https://prnt.sc/t9nnv4Thank you, we look forward to help you!!..
This option is not available through the provided steps. My only option is change the search option is to select default or full screen.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello, I bought this theme for my client and installed it in a subdomain in my server. When my client approves the design elements, I will install this theme into their officially registered domain, I was wondering if I can install that theme into their registered domain afterwards?
Hello, Google maps dont load. there is a problem. what can i do?
Hi.,
Thank you for contacting us.
Please refer the Knowledge base link :
http://docs.wedesignthemes.com/dt_articles/google-maps-to-wordpress-codestar/Step 1: Just get into Admin Panel > Appearance > Aagan Options > General > Google Map API KEY paste your key
Please refer : https://prnt.sc/svoee3
Step 2: Get into Admin Panel > Ultimate Add-ons > Google MAP > There also you have to paste your code . And check out the issue .
https://prnt.sc/svof7qThank you, we look forward to help you!!..
Great Template! I have one question. The Store Locator Google map. Is there a way to remove the drop down menu? It blocks the map in mobile view. I tried selecting the default setting but it completely removes the map. My only option is custom template but none of the setting changes remove the drop down menu.
Hi.,
Go to Dashboard / Store Locator / Settings and disable this option and check it out – https://prnt.sc/sls5p7
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Thank you for your assistance. Unfortunately, this option is currently left unchecked but the issue still remains.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Every time I try to add Unyson “demo content intstall” there is nothing available for me to see. I get a message saying the demo content can only be done in staging.
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hello, I purchased your theme and paid someone through Envato to install it. All of the images have “theme designs” written all over it.
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Here is the image purchase link : http://docs.wedesignthemes.com/image-link/carwash.txt
Thank you, we look forward to helping you!
Hello, do you have any promotion on this product?
Hi wijesiri.,
We can reduce $10 in the theme price, if you wish to purchase the theme. Let us know when you are going to purchase so that we can reduce the price.
Regards., DesignThemes Support.
With the same features + Support . Right?
Hi wijesiri.,
Yes.,
Note : A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we’ve set out on this page.
Regards., DesignThemes Support.
Hi, I need demo data .. dummy data. Thank you
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Kindly refer the below link for server requirements
http://wedesignthemes.com/support/knowledge-base/server-requirements/Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Does this template have the giftcard as in the demo?
Hi.,
Thanks for the interest!!
We have achieved this by using our theme shortcode – https://prnt.sc/r2n6c1
Regards., DesignThemes Support.
I cant Change the yellow color
Hi.,
Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
how to activate the plugins licenses? some ask to buy the license.
Hi.,
Thank you for contacting us.
We won’t provide the plugin license, if you want, We will send you the updated version.
You can also update the plugins by following the instructions in the below knowledge base link for how to get the latest version of the premium plugins
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/If you have any other queries, please feel free to contact us.
por favor podrian facilitarme el link para probar la demo gracias
Hi.,
Sorry for the inconvenience.
As of now, we do not have the demo login for the Car Wash theme.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Is the theme compatible to work with rtl? English arabic both language with switcher?
Hi.,
Thank you for the interest in our theme and for contacting us.
Sorry, Our theme is not compatible with RTL languages.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hey can people purchase memberships on the site layout
Hi.,
Thank you for purchasing our theme and contacting us.
Sorry, we do not have the membership option to login to the users.
If you have any other queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hello how do I upload the theme to my Wordpress dash board
Hi.,
Kindly note, before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Go to Dashboard > Appearance > Themes – > Add New > Upload Theme > Browse the actual theme zip file and install the theme.
Note: Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation, child theme, etc. So unzip the package and find the actual theme folder then install theme.
Refer: https://prnt.sc/pt22vy
If your WordPress up-loader does not work. Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Please connect your server via FTP Go to WP-folder -> wp-content -> Themes – > Paste actual theme directory folder via FTP.
For the purpose of demo content import, we have used the “Unyson” plug-in to import the demo contents.
After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click the “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
After Install and activate the theme and plugin files, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:https://www.youtube.com/watch?v=Zt33ypi2uno
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data for you.
Refer:http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Other question, where I can find the icon shortcode? like “icon icon-pointer” don’t find information in documentation
Hi.,
Thank you for contacting us.
We have used “Stroke-Gap-Icons-Webfont” to make the icons boxes. Go to the following link and download the web font file and extract the folder and open the demo.html file and find the icon class name – “icon icon-pointer”
Note: you can find the icon and give the icon name first letter as small.
For Ex: Pointer as a pointer (icon icon-pointer not the icon icon-Pointer)
https://graphicburger.com/stroke-gap-icons-webfont/ http://docteur-abrar.com/wp-content/themes/thunder/admin/stroke-gap-icons/ http://themes-pixeden.com/font-demos/7-stroke/Here is the downloadable file for Stroke-Gap-Icons-Webfont.
https://www.dropbox.com/s/14x0p97owpwuby4/Stroke-Gap-Icons-Webfont.zip?dl=0 http://prntscr.com/lknh4l http://prntscr.com/jx0ch1 http://prntscr.com/lkngwe http://prntscr.com/lkngftIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hi! thank you ! _
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Eagerly waiting to see your 5 stars rating.
Thanks in advance.
Regards., DesignThemes Support.
Hi ! how to center icone on icone box type 2 ?
Hi..,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
