670 comments found.
hello i have a problem in display image in product
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi, First of all congratulations for the job, before the purchase I wanted to know if the Organic layout is fully compatible with Elementor and Dokan. Thanks so much
Yes, Organic layout is fully compatible with Elementor and Dokan
ok, thank you
do I need to purchase the elementor pro before i can fully utilize your theme?
You do not need to buy the Pro version to still be able to use the full features of the theme
I have a customer who has bought the template from you. I help them with their website and we have a problem with changing the currency sign. it doesn’t look so good! it should be a: -. I tried to change the font but it did not work. we need help.
Check the link: https://www.malvadesign.se/shoppa/
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
to check website inside please provide me vendor & customer test username & password who adds the shipping methods vendor or site owner
in product page for multi selections with the product is it possible to add check boxes
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
still I didn’t purchase the theme before i purchase like to sort out my questions if you can provide me an email address i can send all my issues
You can send requests and questions there without necessarily providing a purchase code 
Demo import doesn’t work as video shows. Why can’t you update this? Such a simple thing to do and now we have to wait for a ticket to be answered.
Fixed it. The link to the video is to the wrong theme. The correct video is here https://youtube.com/watch?v=YiSPzty3LxM
If there’s another problem, let me know right away. Have a nice day
Bonjour, est ce qu’il n’y a pas une version en français pour ce theme? parce que je veux un site qui cible la France comme pays Merci de me répondre SVP, ou de me proposer un autre theme
You can translate it by use the “Loco translate” plugin, eg: https://youtu.be/2mWTxlj-79E
=> Combine with the following plugin to automatically translate the entire website: https://wordpress.org/plugins/automatic-translator-addon-for-loco-translate/
I’m really interested in your theme. Its really responsive and I would like to know the following concerns.
-Is it possible to add TEXT BOX ( minimum value & maximum value) for pricing filter instead of the current price filtering method (slab wise price range)?
-Is it possible to add ADVANCE FILTERING OPTIONS?
-Is it possible to choose SHIPPING METHOD by customer ( currently it shows but there is no option to select)?
-Does this site support payment gateways?
Regards
Hi,
1. Is this what you want? https://youtu.be/265_Nx1tWyw
2. Yes, you can see it here: https://prnt.sc/su8q74 and more https://prnt.sc/su8qet
3. You can read more here: https://flexibleshipping.com/woocommerce-shipping-methods/
4. Yes: https://prnt.sc/su8s7a
Thanks, highly appreciated your quick reply
regarding my first question which is price range, i prefer 2 price boxes (Text Boxes) where a user can enter values & then search (That means a user can enter a minimum price & a maximum price and then search for the item)
Hi, You can change it here: https://prnt.sc/suq4g3
Hey I wanted to ask how the default shop page or product layout can be changed. I mean if someone wants to show 5 columns instead of 4 or increase the number of products shown on page etc. Furthermore, can the details that are shown for the product at a shop and other page be customized? I mean if i want to show just the name & price only on the shop pages can i do so? How can we change how the products show up on pages on mobile. I know you have 3 layouts grid, 2 columns and one more. But apart from that if i want to show it a Lil short version of itself so it works just like an app, can it be done? And if i install 20-30 plugin on this theme, would that affect the performance of the website.
Hi admin. I really hope you answer it fast since i haven’t even bought it yet and without this, i won’t be able to buy. So please reply as soon as possible. And yeah what are your customization charges?
Hello,
Thank you for your interest in our theme
1. You can configure it in the Theme Options: https://prnt.sc/su31ba
2. I mean if i want to show just the name & price only on the shop pages can i do so => Web con help you to do it
3. And if i install 20-30 plugin on this theme, would that affect the performance of the website. => If you install too many plugins, your website will definitely be slow
4. For other specific requirements, you need to buy a theme, then we will support
Hey admin. I would be buying this theme today. I am a total beginner who doesn’t know to code. I hope i would be getting quick support everyone talks about in the comments. Furthermore are there any support timings or something for tickets or comments. How long can someone expect support to be delivered. Thanks in advance.
We mainly support via ticket: https://tickets.thembay.com/
Support requests will be answered within one day.
The instructions are usually taken with videos to help you understand the problem.
It may be delayed on weekends.
Do you have an option to add dark/light mode ?
Sorry, that theme does not have that option
Hello, Please advise your theme support AWS media off load plugin and also compatible with other 3rd party plugins. thanks.
Sorry, we have not checked that. But there have been some customers who have used that plugin and it works fine
can you please provide me the trial version of your theme so I can test it first and then purchase it with full confidence?
Please send the ticker here: https://tickets.thembay.com/
I will send you
hello, my Instagram was showing on website, now suddenly disappear the images
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Done : Ticket ID: 6MJ-J44-9DER
The Instagram API is failing. Temporarily you use the following plugin: https://wordpress.org/plugins/instagram-feed/
Following this video: https://www.youtube.com/watch?v=0FXC_Viqhw0
Hi,, interested in your theme? how many plugins did you use? shall i pay extra for any other plugins/ extension to get the exact demo looks? and i see product loading duration is too high… how can i reduce it ? Thanks
Hi,
1. You do not need to install another plugin theme to display like a demo
2. Please tell me which demo is loading slowly?
Hi, you done amazing job with these themes, I have a question, what is the main difference between Urna and Besa? They are both seems to have quite the same features list. So I’m confused which one to buy. Please help me to make the right choice.
Does Urna fully support Elementor? we will not use wpbakery for our site.
Hi,
Thank you for your interest in our theme
1. The biggest difference in style. Urna has more skins to help you choose
2. Urna supports both WPBakery. Of course full Elementor support. You do not need WPBakery if you do not want to use it
Hi, Besa has a very satisfying styling, so I purchased that one. Thank you )
Thank you
Hey can the product filter be edited. In mobile view it’s shown as filter tab see here: https://prnt.sc/ssatfo which when clicked pops up a window from left to right lik ethis https://prnt.sc/ssaxet . But in desktop view it comes like this https://prnt.sc/ssayoz . Can it be edited? If yes then how. Does it require to be a developer to bring out these changes? Can these changes be done without knowing coding too. look here. https://prnt.sc/ssb17k
Hi,
1. https://prnt.sc/ssatfo => There is no option for that. But if you buy the theme. We will do it for you for free
2. You can configure it here: https://prnt.sc/ssfvl1
Hi,
Thank you for this magnifique theme. i like it .
Can you help me about this :
I need to add “First Name” and “Last Name” fileds and add description on username field on the register form. How can i do this?
How can i transform the tabs configuration on the page “Connexion / Register” into two pages, one URI only form “Connexion” and the second for “Register”.
Best Regards,
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Do you support RTL and WPML
Hi, The theme has RTL support and is compatible with WPML
Hi. I just wanted to know if the bottom menu that comes in a mobile showing home, order, account & widhlist can be edited or not. I mean if i have to show 5 columns or other things, can it be done?
Hi, You can edit it by follow our document: https://docs.urnawp.com/#use-footer-mobile
I have a question before buying. Can I use this theme at the same time as wholesale and retail? this issue is very important to me.
Hi,
Yes, you can do that
variable product not show out of stock . only non variable product will show on image .
i send this question 2 days ago and still no reply from your side .
Sorry, because of the weekend, we answered late
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
