121 comments found.
Hello, I purchased this theme a while ago but I realized only recently that the main form on the home page is not sending emails, do you have any idea to fix this problem? Here is the website : https://taxisaintmichel.fr/
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello Please fix this issue asap, your theme is not working properly. issues in theme content and not displaying in the backend and i can’t change anything in the theme content so please solved issue asap i have paid already 61$ for this theme, firstly you remove this issue otherwise refund my amount asap!
Hello,
Thank you for contacting us!
Please ensure that Essential Grid, WPBakery and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://getcab.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
If the issue persists, please provide your website details at https://support.themerex.net/ticket/49027 and get qualified help. Our Tech support team will be glad to assist you as soon as possible.
Thank you!
Thanks now working Great
Hi, it’s pre-sale enquiry. I want to use this theme with elementor page builder. Is this possible? What page builder do you recommend to use?
Hello,
Thank you for your interest in our template!
This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder. In case you come across any difficulties using this page builder, our Tech support team is always ready to help you solve them at https://themerex.net/support/
Unfortunately, this design is not available with Elementor. If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
hello i buy your theme but its not working i canot even change the logo and anything there … is this real theme or what ? i need fast response or refund.
Hello,
Thank you for submitting a support ticket!
Let our Tech support team have a closer look at your website settings. Please provide your website details at https://support.themerex.net/ticket/42145 Our team will assist you with the issue as soon as possible.
Thank you!
Hi, it’s pre-sale enquiry. The location that people can choose from the ‘To’ and ‘From’ boxes – do we need to put the places manually in the back-end or is there any option to pull them from goolge map or something like that!
Hello,
Thank you for your interest in our theme!
The Request form is implemented via Contact form 7 plugin, so you can add any additional fields. It can manage multiple contact forms, plus you can customize the form and the mail contents flexibly with simple markup – https://contactform7.com/docs/
Thank you!
Thanks for the update, I made a purchase last month. Is there any manage booking section inside theme or I need to use the email option inside the contact form 7 to receive any booking request?
Thank you for the purchase!
Please feel free to use Contact form 7 to receive any booking request. In case you need a full-fledged booking functionality, an additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, I need to display the title (H1 tag) on the home page
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, After installing my site impossible to optimize the site despite I installed the extension like wp fastest cache or others but the window does not increase. Very nice design but very poor performance. This is a big problem for the SEO of the site. What to do to solve this problem. Sincerely.
Hello,
Thank you for contacting us!
Our support team tests the site of each user on request and provides individual tips for improvement. Please provide your website url in the support ticket at https://themerex.net/support/ – our team will assist you as soon as possible.
Regards.
Very nice design but very poor performance. It is a big issue for site SEO. for isntance, the demo ranked provided on the link performed at 6/100 on mobile and 39/100 on desktop. The web site I made with ti is build with WProcket and even with it scores no more than 20 and 70. It is mainly due to lots of typos (i.e. : fontello, 4 x dosis, 4 x Raleway…) uploaded. This point is not configurable. Maybe an evolution to forecast ?
Hello,
Thank you for contacting us!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content.
Website loading time depends on many factors like server response time, image optimization, caching etc. Google page speed does not actually measure the speed of your site. If you check the demo preview page using Pingdom speed test, it is loaded in 1.63 s second: https://prnt.sc/12b2z1w
Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Thank you for your suggestion! We have passed it to our developer.
Regards.
Hello, how can I add the social networks in one of these places. https://prnt.sc/y1b902
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
how long does purchase codes last for updates just say 6 months i want a new site an upload this theme would i be able to update
Hello,
Thank you for choosing our theme!
Purchase code allows you to get 6 months of support.
Theme updates are free and you may use the theme purchase code in order to activate ThemeREX Updater plugin and update the theme and bundled plugins moving forward: http://getcab.ancorathemes.com/doc/#theme_update_plugin
Thank you.
hi does it included theme updates and for how long
Hello,
Thank you for your interest in our template!
Absolutely! The theme includes Themerex Updater plugin in the package, so you could update the theme and all the bundled plugins whenever a new version is released directly in the Dashboard. There is no time limits. Just use these instructions: http://getcab.ancorathemes.com/doc/#theme_update_plugin
Regards.
I have purchased GetaCab package, when i install there is no place to use purchase code and the theme doesn’t work except demo one, can someone tell me where to fine place where to put purchase code. this is the theme: https://themeforest.net/item/getcab-online-taxi-service/19357648
Hello Ali,
You may specify purchase code in ThemeREX Updater plugin:
http://getcab.ancorathemes.com/doc/#theme_update_pluginPlease also check our reply to your support ticket.
Thank you.Please someone should respond to my ticket
please attend to my ticket… pleaseeee
Bonjour, Je viens d’acheter le thème, quand je l’installe sur wordpress je n’ai pas accès aux plug-in et c’est impossible d’obtenir la clé d’activation aux près de wpbakery,
Comment dois-je faire ?
Hello,
Thanks for contacting us!
Please navigate to Appearance > Install Plugins in order to install plugins for your theme.
http://getcab.ancorathemes.com/doc/#plugins_installation The theme package contains a number of bundled plug-ins: https://1.envato.market/c/1262870/275988/4415?subId1=ancora&u=help.market.envato.com%2Fhc%2Fen-us%2Farticles%2F213762463-Bundled-Plugins-If a new version of a bundled plug-in is available, it will be included in the next theme release. You can also request it by submitting a support ticket at https://themerex.net/support/
Bundled plug-ins are fully functional without the activation using a registration license key. In case you are willing to receive automatic updates and support from the plug-in team, you will need to purchase the plug-in separately. Only the direct buyers get the plug-in license key.
If you still have issues with plugins installation or have any further questions, please submit a support ticket at https://themerex.net/support/ – we’ll be happy to help.
Thank you for understanding.I want to translate my site and I need to have different menu for each language (or page some times). I can no way replace Main Menu (neither Footer one) ! Tried plugins, tried WPML, the menu stays always the one that is set as the “Main Menu” in “Display location” of “Menu Settings”. Why?
Could you give me information to make a booking simulation, like start destination? and end destination
Hello,
Sorry, not really sure if I got your question properly. Please explain in more details.
Booking request form is implemented using Contact form 7 plugin. Check Contact form 7 paragraph here: http://getcab.ancorathemes.com/doc/#extra_plugins
Thank you in advance.Hello Pre-sales questions Does your theme allow online payment via paypal, paybox Thanks
Hello,
We appreciate your interest in our theme!
Theme includes WooCommerce plugin, which has PayPal payment gateway as default payment option.
You may also check other available payment gateways available for WooCommerce here: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/ Thank you.hi, pretty template, but before purchasing I’d liek to know if I will be able to recieve email confirmation when someone books a car! Will that work?
thank you so much, will i be able to add fields?
Hello, pre-sale question: Does this theme has quick whole-site color changing functionality? (if we wanted to use red instead of yellow is there an option that would change titles, buttons, etc etc with one click?) thank you
Hello,
We appreciate your interest in our theme!
Theme has color scheme editor, so you can replace yellow color with any other: http://getcab.ancorathemes.com/doc/images/color_scheme_smpl_options.png Best regardsthank you for the quick response, one last question: can I use this template on 2 different sites (2 different Wordpress installations)? (is the same company that needs the site on 2 different themes and 2 different URLs)
Hello,
Unfortunately, no.
With ThemeForest regular license you are licensed to use this theme to create one single End Product (the final website customized with your content) for yourself or for one client. In short:
What is allowed with single regular license:
1) You can create one website for yourself or for your client and you can transfer that single website to your client for any fee. This license is then transferred to your client.
2) You can install the theme on your test server for testing/development purposes (that installation shouldn’t be available to the public).
3) You can modify or manipulate the theme, you can combine it with other works to create the End Product.
Theme updates for that single End Product (website) are free.
What is not allowed:
With single regular license you are not allowed to create multiple websites. For multiple websites you will need multiple regular licenses.
https://themeforest.net/licenses/faq?irgwc=1&clickid=TAxy%3Atx6HxyJR2J0Mrw2-RyDUkiwej2oC2pPQ40&iradid=275988&irpid=1262870&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_1262870&utm_medium=affiliate&utm_source=impact_radiusHi, its a pre-sales enquiry, just noticed that your theme hasn’t been updated since 22 OCTOBER 2019. Since then so many changes have come to the WordPress itself. is it safe to use? are you going to provide regular updates? and how often? Thanks
Hello,
We appreciate your interest in our theme.
Theme is compatible with latest version of WordPress. Feel free to install it on fresh WP.
New theme update is currently being in progress and will be released in a while.
If you’ll need latest versions of bundled plugins – you may request them in tickets.
Thank you.
