Hey guys please refund the money… !! Thx

Hello,

Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.

Best regards

Hi, i have already asked the support… no reply yet. Also i was able to check the constructed pages in the theme, they are simply not easy to configure, because you have used custom classes every where, and there is no easy option to edit them. After going through your theme, i do not want to use it for any purpose.

Therefore requesting you to kindly refund the money!!! Thanks

Hi, i have checked our support system -I don’t see any tickets from your side. What is the link to your ticket? I want to review it.

Yo can read about Envato Refund Policy here – https://themeforest.net/page/customer_refund_policy

Best regards

Hi, your support system and page doesn’t work… therefore i wrote an email. but you will see my license number of the theme registered in your system.

I would like a refund please. Thx

As far as i see you are already in touch with our developer.

Best regards

but no respond yet its been a week I guess

The last reply is from our developer. IF you have any questions, you can add them in the new topic/ticket.

Best regards

if there is I have not received any notification in my email that a dev have responded also i am trying to recover my password its showing error 404

Hello,

Thank you for the interest to our theme. i think our developer can give your required recommendations.

Best regards

Hello,

We can help you in the measures of regular support package. Please, renew it.

Best regards

Its ok but first, can i reply to my existing ticket? i need to show you something first

what is its number?

55837

Waiting for your response to get this done immediately please

ticket 55837 was closed more than 5 month ago. Last reply is from our developer. What are you waitng for from this ticket?

Best regards

I said i need to show you something up in the conversation! but its obvious you are not interested in what the customer want to show you. So just leave it. Thanks.

where do you want to show smth? Ticket? Mail conversation? Mail was sent to you 2 hours ago – http://joxi.ru/p27QDQyTW87gXr

Best regards

Mail was not received to me i gues until i pay support first to you as thats all you seem to want, anyway i have already contacted Envanto support with your frustration with all evidence, they are working on it, i have tried to get any help from you but you have refused to cooperate for days now, my website is offline due to your license issue, then your theme update deleted all my website content and we could sue you for it because it costed us alot of money to develop it. Thank you, you can also block this comment as you have done the others.

1) Mail was sent without any payments.

2) Your issue with license activation was resolved without any payments.

3) Yes, if you want to receive support from our developer, you should pay for it.

Your other comments were blocked as spam, because you duplicated them. Please, let me know if you have any other questions about our theme.

Best regards

You do not understand basic English. I have not received any email, the link http://joxi.ru/p27QDQyTW87gXr you shared is also not working lol, please get someone who knows what they are doing to handle customers.

My website was working fine, why i contacted you was because of license error do you understand?

You advised we upgrade to latest version to solve error, i did and all our website content was lost. why the hell should i pay you to talk to you?

All other themes on envanto update without data loss, do you understand?

I have one last thing to say, i regret buying from you but wish you luck in more sales. Let Envanto work on a refund we are not interested anymore, you can cancel the license and refund. That way we can buy from other authors that care and respect their buyers. Thats all.

1) I understand basic English.

2) This screenshot is prove link that mail was sent to you. I don’t know why you didn’t receive it. May be some problem on your mail server. Contact your provider.

3) Problems that were caused by theme update might be resolved in the measures of regular support package. But you refused to pay for renewing your support license. This is your right.

4) I wish you good luck with other authors. You can review Envato refund Policy here – https://themeforest.net/page/customer_refund_policy

Best regards

Hello,

Thank you for your purchase. Your support period was already expired. Please, renew it.

Your problem related to some problem with default js functionality on your side (may be some edits or compatibility issues with other WP plugins). In any case our developer will be glad to help you in resolving your issues. Please, contact us via our support system – https://www.portotheme.com/support/

Best regards

My website was working fine but suddenly my license is not working!!!!!!!!!!!!!!!!!!! i have seen other people complain about the same. Will you solve or refund me please? Your support keeps logging me out i cant create a ticket.

Kindly solve or refund as your license is not working and i purchased product!

I will try to explain our position.

1) >>IF YOUR SUPPORT IS EXPIRED THEY WILL NOT ENABLE YOUR LICENSE>> This statemnet isn’t truth. You can easily recheck wether your license is enabled or not by installing clean default version of our theme. If you process new clean installation and make its activation, you will see that your purchase code is ok, and you are able to use it without any renewing. So, again i can asure you that your license is 100% ok and you don’t need to renew it if you want to use our theme on your website.

2) Exactly for your case. If your support license was already expired and can asume that your purchase was done more than 6 months ago. I must say that first version of activation module operated in such way that our app (which is hosted on some webserver) checked actual license using Envato API. Sometimes, webserver where app was hosted wasn’t available and app wasn’t able to check wether license correct or not. When this problem was investigated we added some check/function which tests server availability and if it isn’t available it prevents theme block. Of course if you want to avoid this problem, you should update our theme to the latest actual version according to our reccomendations.

3) What we have now. You are stating that our theme has activation problem. You are stating that you had problems during update. Also we don’t know wether you have made some core updates in theme source files by yourself or not. Also i don’t know what other 3rd party extensions are used in your WordPress installation with our theme. They also may cause compatibility issues and break default js functionality which leads to this message. In any case the only way is getting support from our developer (because you aren’t able to resolve your issues by yourself). I think it will be fair if you get support in the measures of Envato support policy. Your support period was already expired. So, we kindly asked you to renew your support. But you chose another way – spamming in comments section, writing offensive mails and setting negative feedback. This is your choice.

Hope for your understanding.

Best regards

You can keep the money and the theme its alright. i have updated the theme already and have changed nothing at all. I am not the only one complaining as you can see in the comment section, and be informed that am not new in computing, i have worked as a developer for more than 10 years now, your theme is obviously in error.

You need to correct it for us the customers who buy it and make us satisfied, your failure is not my business and yes i can solve the problem myself but why should i bother when i paid you money?

Spamming? negative emails what do you mean? if you think this will push me to buy your support then you are wrong, i will not buy any support, make my license work or keep the money and the theme to! I dont have much time to keep playing games with you, the world is already dealing with corona, global warming and other pandemic, please dont be another problem to the world.MAKE THEME LICENSE WORK OR KEEP THE MONEY AND THE THEME BOTH!

Yes, you are right we had 3 more complaints (beside you) from other customers. But their problems were resolved in the measures of our regaulr support package. They submitted ticket and our developer checked and resolved their issues.

I can asure you that our latest theme version doesn’t have any problems.

Again, if you make new clean default installation you will see that your license is ok. We didn’t limit any functionality. And in your case there is some potential error – maybe during update or some other.

To resolve your issue by our developer you should have actual support license. This is not our desire or requirement. This is general Envato Support Policy.

We don’t push you to buy new support license. You can hire somebody else for resolving problem, because your license is ok, and you can use our theme without any limitations.

Best regards

I am going to do this. I will re-download the theme from envanto and upload to my server again. I have done these for many years, i can assure you i do not have any potential problems on my side as you suggest to get me to buy support from you except that brought by your theme, we are a team of 15 developers and mind you its not only 2 people reporting license issue unless you do not read your comments. You cant lie here publicly as everyone is reading.

I will re-download and do a fresh installation one last time, if license fails we go to envanto resolution to refund or i leave the money and the theme for you, are we together?

If you have problem with new clean default installation i will ask our developer to check you issue without renewing support. We will either resolve your issue or make complete refund according to your requirements. Yes, this are public comments and everyone can see our communication.

Please, let me know if you need to make installation on other domain. I can make deactivation for your current domain.

Best regards

This is now fair, thanks for this, i am installing on the same domain, i have downloaded now, and if you give me 2 minutes i can tell you if error gone or not, give me 2 minutes.

Did you make required test?

Best regards

Actually, i did the tests and after a few tweaks here and there, i was able to get things working except i lost all my settings and my website but had kept a backup. Maybe you can help with something else, ask your developer how much he/she will charge to add me extra icons into the icon library in this theme.It is very important and urgent for me.

please, contact us by mail – pthemeshelp@gmail.com

Best regards

alright thanks, contacting you now

EMAIL SENT! KINDLY RESPOND ITS URGENT!

> We need more icons to help us develop our website as the ones on the theme are medical and are not working for us. (pass your charge on this)

> You had added some css to my theme in the previous version, this css is now lost after upgrading to the new theme as you had advised me, so some hover effects are now lost. (you can add these)

> Icons on my request form are no longer there after following your advice to upgrade to the new theme, icons were lost. (you can add these)

Kindly respond to this. Thanks

do you want all these changes should be processed as your personal customization for additional extra fee?

The first one you can charge me to put icons if you see it fit but the other 2 are very quick as you had already done them FREE but are no longer working as a result of theme upgrade to the latest version as you had advised to get over the license issue but you can also decide if to charge me or not.

Waiting for your response to get this done immediately please

Lets devide issues. 1st is customization for extra fee, as far as i know, our customization department sent you questions by mail. Please, reply them and you will get correspondent estimates. If you want other 2 issues to be processed in the measures of regular support package, please, renew you support license and submit them as new ticket in our support system.

Best regards

No email was received but as far as i can see you want to take me round and round. you are not even concerned or sorry that your suggestion to update the theme caused me to loose my website, its just support support support is all you are interested, please send me your paypal email i send you $ 500 for free so that you can enjoy the support money. Kindly google something called Customer Relation, it will help your business grow more than the support money. I wont use your theme, yes you have the money and the theme to, may it help you. Thanks

You can’t register in our support system. You don’t receive our mails. But it was sent 2 hours – http://joxi.ru/p27QDQyTW87gXr How can we help you?

We don’t need your $500. We want the process to be I the measures of Envato Support Policy. You are requesting support but don’t want to pay for it. Is this fair?

Best regards