326 comments found.
Any discount?
Hey there,
In relation to your request here, unfortunately as of now we do not have any discounts on the theme.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I bought the theme but I had the impression that the classic demo was incomplete, missing images, pages etc
Hey there,
With respect to these queries, I believe you have an open ticket on this of which we are addressing.
Please feel free to raise any questions within the ticket.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Your gutenberg block didn’t work with wordpress 5.4.4, please update your theme
Hey there,
Sorry about this issue.
We will be updating the theme to have this resolved.
Once again, apologies for any inconveniences caused.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is it compatible with Request for Quote (RFQ) plugins like https://yithemes.com/themes/plugins/yith-woocommerce-request-a-quote/ or does it have it’s own feature for that in any way?
Best would be if multiple vendors could make an offer for one product.
Hey there,
Unfortunately there are no official compatibility tests of the theme with that plugin. The theme does also not have this feature built-in as it currently stands.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I’m unable to file ticket through Astoundify website. What’s your email address?
Hey there,
Sorry about that.
Please email us at support@astoundify.com or hi@astoundify.com.
We look forward to assisting you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
A pop-up login was attempted in accordance with the documentation, but will not be executed. What should I do?
matgaek.com <- this site
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ or email us at support@astoundify.com That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
PRE-PURCHASE QUESTION- Is it possible to see the approved vendor portal? Do you have like a test login for vendors on your demo site? I assume we would need to do some level of training for new vendors who aren’t familiar with wordpress.
Hey there,
I would recommend checking out the test vendor dashboard here: https://test-drive.astoundify.dev/classic/my-dashboard/.
Should you have any questions, please let us know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you! Is there a way to see it from a “logged in” status? I tried to “register” but of course now my application is being reviewed lol
Hey there,
Sorry about that.
Please try this link instead: https://test-drive.astoundify.dev/classic/?testdrive=true&user=QsR6Z5Yf1iE7VdsvJD
I hope this helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I have a question before I buy it. Can I get two lines of products on mobile?
Hey there,
About your question here, yes this is actually possible via some small tweaks we can carry out for you.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, Im battling to get into your support site. I purchased your theme and I need some assistance
Hey there,
Sorry about that.
In this case, please email us at support@astoundify.com or hi@astoundify.com and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I am interrested for this theme. Do you have demo admin and vendor to try how it work thanks
Hey there,
With respect to your question here, unfortunately we do not have a backend admin demo. We currently have a Vendor admin demo. Here is a link to it: https://test-drive.astoundify.dev/classic/?testdrive=true&user=QsR6Z5Yf1iE7VdsvJD
Inside of the vendor dashboard you can do the following:
- See stats on your store sales
- Create/Edit new products inside of the product editor
- Respond to orders placed, and update the status of the orders
- See reviews customers have left on your items
- Have direct communication with your customers via the Messages tab
- Manage your stores logo, tag line, bio, background banner
- And much more!
To create a new product from the frontend check out our frontend product editor, by clicking on the large red button inside of the dashboard.
To edit orders or to reply to customers visit the orders tab inside of the dashboard and click on the row called “Actions” next to an order then click the drop down link and click “View” to be taken to that orders details.
Hope you like it so far and if there’s anything you think we could improve please let me know!
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Also, please check the image upload in demo. There is an error as it says “No larger than 0 B” and throws a JS error while trying to upload the image.
Guys, please provide a normal working demo. It’s been more than a week that i try to see a demo of your product, but there are always issues and you answer only after days. It makes it not possible to buy the product this way.
Or just do not advertise features that do not fully work or configured.
Hey there,
With respect to the raised concerns, I believe we addressed them as a reply to your email. Please feel free to reach out once again via email in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there,
A few days ago i’ve sent you some questions regrading some issues i’ve seen in the demo. Is there a chance you can address these questions?
Hello, Hava a question please regarding the compatibility of the theme with Slider Revolution, and the possibility of using a page builder ? thanks
+ Can i remove sections on the vendors dash, Thank you
Hey there,
Unfortunately there are no official compatibility tests of the theme with Slider Revolution. As for the page builder as of now the theme only uses Gutenberg blocks. We are however working into integrating a builder in one of the next releases.
About removing sections on the vendor dashboard, I’m afraid this would entail a bit of custom work.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
How do I setup the theme to support multisites so that individual vendors could have their accounts pointing to www.vendor.mainsite.com where they can both manage the site and have their own storefront?
Hi guys,
In the demo i can’t find the most important feature of this theme and it’s the product adding UI. In the screenshot, i see that it’s a red round icon which appear in Dashboard, but where is it in demo?
Hey there,
I see the issue here. Could you kindly email us at hi@astoundify.com so that we can share an alternative.
I look forward to your reply.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I’ve sent you the email yesterday, but still got no response from. Why the main theme feature is missing from the demo? It is not possible to buy this theme without seeing it in action.
Hey there,
With respect to your query here, we’ve replied to your email. Kindly check into it and let us know if you have any questions as a reply to the email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I have initialled this and bought all the extra plugins needed. I cant see the vendor section of the Vendify theme. where can I find this?
To effectively assist you with your inquiry, we suggest getting in touch with us via our email: support@astoundify.com
That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I am still waiting for support from you team, you answered two of my questions but nothing on the third one. My vendor when setting up their profile does not have a place to add information about themselves, location is missing and social media url does not display on their profile page. Is something wrong with the theme or my download, anyway, this is holding up my launch, I paid for the theme so I expect it to work its only fair don’t you think so?
Hey there,
In relation to your query here, I believe we already addressed all your tickets.
Please feel free to raise any questions within the tickets.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, Kindly confirm stripe will be supported on the theme?
Hey there,
Stripe is supported during purchases but for Payouts, we are unfortunately yet to come up with an integration for this.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Not Able To Login for support with Envanto Details.
Hey there,
I believe we’ve already addressed your email on this. Please feel free to reach out to us at support@astoundify.com
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I need to create a support ticket, but the platform does not recognise the Envato account or create a new account. I have just purchased your theme and it does not include messaging plugin contrary to what your advert says (messaging plugin and favourite plugin). Can you let me know how i can get this plugin.
Hey there,
I believe we have already addressed this query as a reply to your email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks for that.. can you reply my question on stripe please.. thanks
