90 comments found.
Hello, I am waiting for answers and your support on two topics. I have already solicited you twice but without having any feedback. My clients are waiting for an appointment that I cannot confirm before your support. Please could you answer the tickets: 39350 and 39019? I will also need to provide you with the FTP credentials. D.
Hi there,
Once we check we can see that our agent has been assigned and is handling your request, you will for sure get an answer soon so please continue the conversation with our support agent.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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i m having an issue with the theme if anybody from support can help me.i already opened a request. Just i m trying to start using the them and i m stuck..
Hi there,
Thanks for writing in, unfortunately we could not locate any request created by your Envato username and would appreciate it if you could send us your request ID so we can take a closer look.
Thanks.
Support
Mikado Portfolio part of
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hi i opened a request on the qode help center this is the request 38850 do i have to open also a request on envato market? if you can not find it let me know where to create a new request or explain you the issue
Hi there,
We have located your request and can see that it has been responded to so please continue the conversation with our support agent.
Thanks.
Support
Mikado Portfolio part of
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yes they responded to me. i just have one more question but we continue there. thanks
Hi there,
Glad to hear this, thanks.
Support
Mikado Portfolio part of
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because i purchased this theme and Bbridge it appears I cannot have two supported products. can you tell me how to deregister. the Qode instructions only show how to register. i cannot get this info from Qode as i cannot log in.
Hi there,
If you referr to our helpcenter you do have supported item as well as you can add additional purchase code for another theme as well.
If you refer to registering the theme you can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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We want to add icons like on the main menu, it seems are the skewed one with svg but don’t know how it work.
We try to create a ticket inside the mikado web but it’s no possible.
Thanks
Hi there,
You should be able to submit a request without any issue, you should know that you do need to register an account in order to be able to submit for a request.
If you still encounter issues you can always send us a mail at helpcenter@qodeinteractive.com and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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I am trying to post a support ticket for Panadería but I cannot find anywhere how to do it. When I follow your link for support, I just get the documentation page with no option to post a ticket. Kindly help as soon as possible.
Hi there,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you. You should know that you need to register in order so you can submit a request.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you. I have seen that it was now possible to sumbit a request and I have done so. Request ID #22295
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Great theme! I’ve just uploaded it and need some assistance with php post max size, etc. I created ticket #15911 in your system. Please be on lookout. Thank you
Nevermind, I solved the issue. Thank you.
Now it’s a different issue: I can’t upload media files in wordpress. It say’s The
uploaded file exceeds the upload_max_filesize directive in php.ini.
Hello,
Thank you for reaching us!
Check your server resources as described in our article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them
If you continue to have issues, please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi, unfortunately I am still have issues with PHP Time Limit & PHP Max Input Vars. I’ve updated ticket #15911 please help. Thank You!!
It’s fixed.
Support
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Hello, 2 pre-sale questions: Can I have a classic hamburger menu, and regular x to close instead of the graphics on mobile? Also do you have 1 click installs. Thank you
Hi there,
Thank you for taking interest in our theme!
1. Yes, you can choose different options for the mobile menu opener https://prnt.sc/qthqzj. We tested this in our local installation and this is what it looks like as a font icon – https://prnt.sc/qths3w.
2. The installation process is really simple – check it out in our step by step guide:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress-
We also have one-click demo import demo feature – read more about it in our article below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
Let us know if you have more questions
Support
Mikado Portfolio part of
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Hello, I bought this theme a few months ago. I did a proper installation in the first installation, but the other day I saw an error when I reinstalled. The arrows on the sides of the Masonary Gallery disappeared. How do I reactivate these arrows? I’ve looked through all the codes, but I couldn’t find the relevant lines. Can I enable this feature from the codes or admin panel? Thanks & Regards
And I have another problem. The Visual Bakery plug-in consumes a lot of RAM resources. Especially when editing the homepage, the ram values of my hosting package are very high.Therefore, the database connection is lost when editing the homepage.
I’d appreciate it if you could help me with these two things.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi Mikado. My template do not works.. pls help. RODGUIMA. Or I will need to ask for a full refund.
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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We are trying to activate the theme for term access to the demos, however, when entering the purchase code and email and clicking the Register Theme button, it does not work. Appears please wait, but it does not end.
Hello there,
We will help you with registration part, just reach our support team here https://helpcenter.qodeinteractive.com Submit a request and include your website link so our agent could assist you. Thanks
Support
Mikado Portfolio part of
Qode Interactive
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I already opened a support ticket, but, no response.
Hello again,
Sorry for waiting longer, it is because you’ve replied back on your own ticket. We located and and our agent answered you there, please, check response on helpcenter.
Support
Mikado Portfolio part of
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Hello, I linked my Instagram account from the Panaderia Options section. But I want to link to another instagram account instead of my old instagram account. The process fails when I try to link the account again. Can you help with this ? Thanks % Regards
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-DisplayingIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hi, I have a problem to change logo in the fullscreen home page, because it show the square with the P inside ( https://panaderia.mikado-themes.com/wp-content/uploads/2019/06/h-4-logo-1.png ). I’ve changed the logo in settings, but that logo is from url to your demo site. How i can do? thanks a lot. Pasquale
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! How can I add a sidebar on my shop page?. Thank you.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
Mikado Portfolio part of
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Hi,
Great theme. Very useful and functional.
I want to ask about header section in panaderia options. I do not change the fields which are header type or header type to costumize or top bar.
Please help.
Best regards.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
Mikado Portfolio part of
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hi,
I have downloaded and installed the Panadería – Bakery and Pastry Shop Theme https://themeforest.net/item/panadera-bakery-and-pastry-shop-theme/24136347I am working on a site for a client. The client had requested to have Chinese and Japanese languages.
1) Can I check if multiple languages is possible with the said theme and the WPBakery?
2) Can I check if the theme has been tested with WPML or Polylang? or any way to achieve multiple languages.
3) Any idea to implement a multiple language site with different div tag for font family.
Thank you!
Hello,
Thanks for writing in.
Please take a look at this article about multi-language site here > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002308217-How-To-Create-A-Multi-Language-Website
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
Support
Mikado Portfolio part of
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It’s necessary to activate slider revolution to have all funcionalities? In some pages i have an error the slider revolution plugin.
Hello,
Thanks for writing in.
Please take a look at these articles about it here >
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Do-I-Need-To-Activate-Licenses-For-Bundled-Plugins- https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-DemoIf you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
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Hi, I have two pre-sales questions please: 1) with the product list carousel shortcode, can one select ‘featured, sale, bestseller, etc’ for TYPE or are we limited to the static ID, tag, etc? 2) with the Metro Showcase home page, is one able to select the clickable elements individually or is is a blanket affair of all or none? Thanks for your help Nial
Hi there Nial,
Thank you for taking interest in our theme.
1) Under product list https://www.screencast.com/t/EfvfRDmmbhgy and the same thing is for Product list-carousel https://www.screencast.com/t/VXlkuZ0yx If you would like to display only certain products, this is where you can select the criteria by which you would like to choose which products to display 2) It is masonry gallery, and for each masonry gallery item you are able to add link if you want https://www.screencast.com/t/RiUkwjAs2taIf there is any other doubt, we are here.
Support
Mikado Portfolio part of
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Thanks for the answers. Unfortunately I need more than just a taxonomy based selection, I need a dynamically driven ‘featured / sale / best seller / highest rated / etc’ type selector (shortcode). Is this something Mikado is considering? It is pretty standard fare for many eCommerce focused theme authors.
Support
Mikado Portfolio part of
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Hello!, How can I change the footer’s letters color?. Thank you.
Hi,
Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.
Support
Mikado Portfolio part of
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1) Does this have a one-click demo install? 2) How many illustrated icon choices does it come with? (ie: like the ones for search, cart, about us, etc)? Can they be added to the main navigation links?
Hi,
Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I’m thinking about buying your theme for our bakery, cause I like your design very much. But one question:
Is it possible to work with Elementor in this Theme?
Best Regards,
Timo Bohnenkamp
Hi Timo,
Thank you for interest in our theme.
Our themes use WP Bakery Page Builder for WordPress and as Elementor has not been tested we can not guaranty the compatibility with our theme. We included a lot of powerful shortcodes in WP Bakery page builder.
Support
Mikado Portfolio part of
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