166 comments found.
Hi Select, Your theme looks great but the live preview is down… Where can i see a preview ? Thanks
Hi there,
Thank you very much, we are glad you like it. Once we check we could access our demo website so please try it out once again.
Thanks.
Support
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Hi Guys,
I have 5 open tickets now on your support system. This theme is quite buggy and changing the theme colours is a nightmare (the option ‘first main colour’ in the theme options does NOT change all the buttons/titles/headers/etc..). I have had to do a full page of custom CSS hacks to get the site colours fully changed and even now I havnt been able to get them all changed.
No solution yet to fully disabling the wave animation on buttons.
No breadcrumbs on product pages. Seemingly no way to get them back unless I edit woocommerce theme files.
You also have an issue with product page variations. The only attribute that works (displays on frontend) is ‘colors’. I added ‘size’ and want a simple dropdown field (which you normally get with any other theme!) but the drop-down doesn’t display.
I need these tickets looked at asap please, I’m almost ready to give this 1 star.
Hi there,
Once we check we can see that all your request has been assigned and that our agents are handling them so you will for sure get an answer as soon as possible.
Thank you fo your patience and we are sure that our support team will handle all your request.
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Hi Guys,
I love the theme but my client isn’t a surfing retailer. Is there any way I can disable the ‘wave’ style animations on button-hover/loading/gallery-hover/etc.. ?
Thanks
Hi there,
If you refer to the button hover then you can try to add this code to Appearance > Customize > Additional CSS
.qodef-btn.qodef-btn-outline.qodef-btn-wave-hover:not(.qodef-btn-custom-border-hover):hover {
background-color: #222!important;
}.qodef-btn.qodef-btn-outline.qodef-btn-wave-hover .qodef-btn-wave-holder {
transition: none;
}
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Thanks!
Hi there,
Glad we could help! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi,
1. Does this theme come with Rev Slider?
2. Do you have an example of the booking plugin in action in the demos? I cant seem to find an example.
3. Can some of the functions of this theme such as the wave effects on buttons and boxes be easily added to your X-Trial theme?
Thanks
Hi there,
Thanks for taking an interest!
1. Yes our theme does come with Revolution Slider bundled within the theme.
2. If you want to integrate booking into your website, you will have to install plugin for this which is called Booked. You can find it on this link https://getbooked.io/. As well as you can add the Booked calendar shortcode to any of your page or in the Widget Area.
You can see the calendar on our https://waveride.qodeinteractive.com/canoeing-home/
3. These are 2 different themes and they do have their own specific functions and settings, so even if those themes are developed by us these kind of customization and implementetion if not possible within our theme settings.
Do let us know if you have any additional questions.
Support
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Thanks for the promt reply. So Booked plugin does not come free with the theme? It has to be purchased separately?
Hi there,
The plugin is included as bundled within the theme, you do not need to purchase it.
Do let us know if you have any additional questions.
Support
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Thanks, one last question, does this theme come with woo commerce or is it easy to enable bookings payment via PayPal?
Hi there,
Woocommerce is an essential part of our shop functionality and it is fully compatible with our theme. However the booking and payment are not connected With Booked plugin you can make an appointment, and the WooCommerce is used for our shop. You could try to use Payments with WooCommerce add-on for Booked for this purpose. We have not tested this for compatibility with our theme but you can always try it out on your end.
If we somehow misunderstood you please let us know and feel free to ask for any further questions you have.
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Hi, im just getting a little confused. Client offers water sports. They need a booking system connected to a calender that allows visitors to book a water sport activity (not appointment) for 1 or more people then pay via papal for that package. Would this theme achieve that? Also how is this theme different from x-trial theme in terms of bookings ? Thanks
Hi there,
Both themes come with Booked plugin and please go to Appointments > Settings > Appointment Limit where you can limit the number of appointments and where user can make multiple booking. You can read more about it on the plugin authors documentation here Also you can contact the plugin author for more information about the booking payment.
We hope this helped and let us know if you have any additional questions.
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Hi,
Impossible to create a ticket with my purchase code on your site _
Is there a way to download the demo content files? I tried 3 times and it stucks everytime. My server’s configuration is good.
Hi,
What do you mean impossible to create a ticket? You need to sign up and validate your account from confirmation email and then log in and submit a ticket. In this helpful article you can see how to find your purchase code – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004160358-Where-Is-My-Purchase-Code-
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I know that but anyway, I wrote to the support email.
Hi,
Thank you. One of our support agents will answer your ticket as soon as possible.
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Hello i’ve a problem with Instagram: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Hi,
We see that your account doesn’t have active support license. But since this might be the issue with compatibility we will take a closer look.
Please send an email to helpcenter@qodeinteractive.com and include your site URL and one of our support agents will assist you.
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I’ve 5 months left of support license.
Hi,
It seems like the Instagram developers changed their API lately so all Instagram-related feeds stopped working. This is not the case just for our plugin, but all others that are relying on their system. We are in touch with them and we’re patiently waiting for solution. Until then we’d appreciate if you could be a little bit patient, there’s nothing we can do at this moment. If anything changes in the meantime we’ll provide the solution as fast as possible. Thank you for understanding.
If you have any further questions, please submit a ticket to our Help Center https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
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Do you have a CSS for displaying “feature image” on full width? Best regards
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our Help Center https://helpcenter.qodeinteractive.com and include your website URL and one of our support agents will assist you.
Support
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What is the main font used in the theme?
Hi there,
The main font is Josefin Sans. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, I purchased this theme and i have been busy trying to install the demo content since 2 days. It’s just impossible to do this. all configurations are correct but its just stalling. I need urgent help because this is just a waste of time
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
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Bonjour, Est ce que votre thème est compatible avec la dernière version de Wordpress ? Merci
Hi there,
Thanks for taking an interest! Yes, the theme is compatible with the latest version of WordPress for sure. Do let us know if you have any additional questions.
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merci pour votre retour, alors il me reste plus qu’à l’acheter c’est ça ? 
Merci à bientôt
Hi there,
Glad we could help and if you have any additional questions please let us know.
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PS, I have tried the Bridge Theme by Qode and just read that you are part of them. I found that Bridge was overfloating with tweaks, which is fine, but that were not described in detail so was very hard to get an understanding of the theme-settings. Do you have any screenshots of your backend?
Hi there,
Thanks for taking an interest. You can check our theme documentation to be able to get a better grip on how the theme functions and what possibilities you do have with it. Also if you have any specific request about any backend screenshot please let us know and we will be happy to provide you with it.
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Thx. I checked it out now. One thing though I am unsure of: The 2nd header (top header) in which you place follow + address/ contacts. Is it possible to add menus there also? Like LOG-IN + language switcher etc.?
Hi there,
WIthin the theme options in Appearance > Widgets you do have the the Top bar widget areas where you can place any Navigation menu widget, custom links and language switcher, but do note that Waveride theme does not have an user admin login within the themes functionality.
We are here if you have any additional questions.
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I consider buying, but will have to implement another booking/ calendar system. Is the one calendar you display in top banner hardcoded with the theme, or can I incorporate with other calendar-systems? I need Google iCal integration, thats why…
Hi there,
Thanks for taking an interest! If you want to integrate booking into your website, you will have to install plugin for this which is called Booked. You can find it on this link https://getbooked.io/. As well as you can add the Booked calendar shortcode to any of your page or in the Widget Area.
When it comes to integration you should know that we have not tested this with our theme and therefore we cannot guaranty the compatibility.
Do let us know if you have any additional questions.
Support
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Starting to regret my purchase 
No response from support team and nothing seems to work. Importing does not work as it should and unable to activate live editor. Please could someone contact me to discuss this
Hi there,
We have located your request and can see that an agent has been assigned, so for any additional issues you do encounter please keep the conversation with our support agent as they might help you.
If you want to enable the frontend editor you may read our article about it here.
Thank you for your patience.
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I have had to send over my login details to try and get this issue resolved. It’s been over 3 hours since I did this and no response? Please can someone get in touch so I can get this resolved
Hi there,
We have located your request and for sure it will be answered soon, as an agent is assigned. Please continue the conversation with our support agent.
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The agent is not responding? 4 days in now I really need this sorting
Hi there,
From what we can see you did get responded to 3 times today and our agent did provide you with help. If you do have any additional questions please continue the conversation with our support agent, as well as you should have in mind that our usual response time is within 24h if not sooner.
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Hello, how come when I change the event slug the WPBakery Event List block no longer works? Is printed: < itemprop=”name” class=”qodef-event-list-item-title”>
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
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Import is not working, freezing at 8%, one clic import via plugin and XML not working either (freezing too). All my system info are good and set as recommended. all plugin are installed and active (layerSlider is not in the package, as recommanded on the documentation). This is a 69$ premium theme. you should provide something doing the job. I’m loosing precious time. Please provide me All demo content installed.
Hi there,
We have located your request and can see that an agent has been assigned, they will for sure do their best to check this on your end and try to import the demo content for you.
Thank you for your patience.
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Hi,
If product has variations I do not see a selection bar. It is not visible. How to fix it?
Hi there,
Please check the Woocommerce docs for instruction on how to create a variable product.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, please check ticket 41945. It’s not a problem with creating, problem with showing in the theme. Thanks
Hi there,
Thanks for submitting a request, we can see that an agent has been assigned and will help you soon.
Thank you for your patience.
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Hi.
Maybe you have html version of this theme?
Hi there,
Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
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Thank you for response!
PS I was interesting cause I need such theme for not-WP engine.
Hi there,
Thanks for taking an interest, however as we mentioned earlier we do only create WordPress themes.
Best luck!
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Hola muy buenas, quería saber si las plantillas de revolution slider que viene en la página de demostración viene incluída en la compra de la plantilla o hay que comprarla a parte?
Hi there,
Thanks for taking an interest! Please note that once you import the demo content which will give you access to all the pages and settings as well as our Slider revolution slides that you could later customize to your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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team what is the font style used on the masonry?
Hi there,
Which masonry if we could ask you, as you have not been clear enough? Please understand that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
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team, I tried looking for the widget section right top header as you mentioned header area two, and the info that come out from that widget is not there to edit.. y tried looking in every one of the widget,, but still could not find it.
read the above message. here is the screenshot https://prnt.sc/spkdyc
Hi there,
Just to be sure you would like to place a booking calendar in the sidearea?
If this is the case you can simply add your Booked calendar widget to your Side Area https://www.dropbox.com/s/4u70u5bdpikfc02/Screenshot%202020-05-29%2010.48.20.png?dl=0
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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