335 comments found.
I just installed the latest version of WordPress and then installed the latest version of the theme. The RSCard Demo Importer is NOT an option under the WordPress ‘Appearance’ menu as you highlight in your documentation. There also are now XML files to import manually. How can this be fixed?
Please open the support ticket here https://pxlab.ticksy.com/, our team will check your issue
Hello, how to display the category description of the articles?
Hi, this option is not supported by design
Hi, I’ve tried to reach you by ticksy.com (#2848231) on friday. I will also try here and I will be very grateful for your help 
I have some problems with RS Card Theme – my website podrez.pl is constantly loading on mobile & desktop (checked on several devices, and my GA and 100% bounce rate confirm that).
I have the newest update (august 2021), but it happened also before updating (about two weeks ago I’ve made an december update and I supposed that was the moment when it started, but I haven’t notice – in admin view everything is fine).
You can find login data in my ticket. Thanks in advance!
Hi, how long should I wait for your reply? Please let me know.
Hi there,
Sorry for delay in response the RS Card team was on a small vacation. We’ve already replied in your ticket and the technical team reviews your issue.
Thanks.
Hi, thanks a lot, so I’m waiting
Hi, there is a problem with the portfolio and blog section of the theme. You can even find it on your own demo : Startuper and Student.
All the content is loaded in only one column with position absolute. I have the same issue on my own website and it concerns blog and categories too.
Can you please update the theme with a fix. Thanks ! Have a nice day.
Hi there,
We can’t reproduce the issue. Could you please open ticket with some screenshots on our support portal https://pxlab.ticksy.com/.
Thanks.
Hi, i don’t think if you changed anything today but this problem that i had on my website for a few weeks has been fixed along with your demo websites (Startuper and Student on which the problem appeared a few days ago with the last update, i think). Thanks. I’ll contact you if it comes back.
Hi there,
Thanks for all your reports, yes seems like it was fixed with latest updates.
Pre-purchase Question: I would like to have this template for multiple user. How can I use this for multi user under one domain.
you can do it with subdomains or multisite
The most recent version of the theme does not include the most recent version of ACF. Please advise when that update will happen. Ty!
Hi there. The latest update of the theme – v2.1.8 (25.02.2021) and the latest ACF update 5.9.5 (11.02. 2021). It was included in the theme files. Please double check, that you don’t have plugin update available.
Please refund the support I paid for and did not get.
Sorry to hear that you’re not satisfied with our support. We checked your ticket and it looks like it really took longer, then it should be for the reply. We’re not working during weekends and official holidays, and this is exactly what happened in your case. You can find mentions about that both in Themeforest Item support Policy and in our documentation. Hope we can still help you with the question you had. Let us know in reply to your ticket. Sorry for delays
Hey Is this template compatible with the Elementor plugin or not, because i want to use this plugin to design other pages
There is no direct integration with theme, but RS-card is well coded and any trustworthy plugin should function normally with it.
The ‘work experience’ and ‘education’ sections suddenly disappeared after Wordpress update. Is there a fix for that? Theme version Version: 2.1.0.0. Wordpress Version 5.6
Hi. We have updated versions on all our demo websites and on development environment and we don’t have any issues. We didn’t receive any support tickets with the problem you’ve mentioned as well. Please disable all the third party plugins that are not listed here https://documentation.px-lab.com/rscard/supported-plugins/ and test again. If the problem still there – please open the support ticket https://pxlab.ticksy.com/ our team will check your issue. Regards
I would love to submit a support ticket, however my support time has expired. I think it’s unfair to expect me to pay for support for an issue that is clearly an issue with the theme.
The only plugins I’m running are those that came with the theme. Additionally, one will not update unless I pay for the update – Advanced Custom Fields PRO.
The update of ACF plugin will be included in the theme dearest update – in a week or so. The thing is – we are running 5.6 on all our websites, and we don’t have any issues with the timeline – you can check it yourself using any wp version online check tool https://rscard.px-lab.com/ Our support only works with the issues, cause by our theme or plugins that are mentioned in documentation as supported
i got problem when i make last update https://prnt.sc/w8gxd1 the text is hidden. to see it should make select on it by mouse like this https://prnt.sc/w8gz80
Please deactivate all third party plugins that are not listed here https://documentation.px-lab.com/boombox/all-plugins/ check again. If the problem still there – let us know by opening a support ticket here https://pxlab.ticksy.com/ out team will check your issue. Please follow the Themeforest guidelines and don’t use the comments section for the support questions. Regards
Please open the support ticket here https://pxlab.ticksy.com/
thx os much
We’ve double-checked and we don’t have this issue on our environment. Please, when opening a ticket – don’t forget to mention your website URL, and WP admin accesses
Is it enough to buy $29 version of WPML for the frontend of the theme or I need the $79 version?
Thank You in advance!
It depends on how you will be using Boombox. I.e. $29 version doesn’t have WooCommerce and widgets translations. https://documentation.px-lab.com/boombox/widgets/
I will not use WooCommerce, but I think you are confusing the theme, I bought Resume, CV & vCard Theme, not Boombox theme. I’m wondering if the site can be multilingual with the WPML Multilingual Blog with the theme I bought or do I have to buy the $ 79 version?
Sorry, our mistake. But anyway in the $29 version widgets are not translated. https://documentation.px-lab.com/rscard/translations/ we recommend to use loco translate plugin.
When I try to update with the Envato plugin I get the following error message: Updating failed The theme is at the latest version…. even though it’s not the latest version. Any ideas? Thanks!
No, we haven’t received any similar complaints yet…If you still have this issue – please provide us your accesses – we will check. support@px-lab.com
Hi, is there any chance just to show ONE Blog post in the blog section (instead of minimum two)?
No, unfortunately the min value – is two.
I am unable to select the “About” section from wordpress. Is there something conflicting with the theme? I have my entire site setup at LuxeyLife.com – and was able to select and edit the about section previously.
Hm… Could you please open the ticket and provide you accesses here https://pxlab.ticksy.com/ we will check the issue
Your theme (Rs Card Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
We are currently working on that. Should be available within the nearest update.
instagram shortcode doesnt work also
The Instagram issue was fixed and now we are testing it. Will be included with one of the nearest updates.
I can’t update my theme to the latest version. I went through the evento market plugin but they tell me my key is incorrect.
hm… strange… did you do that before? Or it’s your first update?
I updated my site once with this evento market plugin; however the last 2 update the plugin does not work anymore.here is the error code [{request_url“}]
My support subscription has expired; I can no longer submit a ticket.
Can you send your site url and access details on support@px-lab.com
I sent you an email. thank you.
checking your issue
I don’t see any change
Hi there. You should contact envato support for this issue. We can do nothing about it unfortunately
I can’t an update plugin Advanced Custom Fields Pro! Where is Licence key for this plugin?
Please open a support ticket here https://pxlab.ticksy.com/ and attach your WP accesses, so we can check. We didn’t receive any other complains yet.
Where do we find a license key to update Advanced Custom Fields PRO to latest version?
Hi there. We have already launched updates for our themes that have ACF. All you need – is to update your theme and you will see an ACF notice in your dashboard.
I have updated the theme and now I have a message saying I need to update ACF. It won’t allow the update and says: Update package not available as I now need a Pro licence?
There is a new version of Advanced Custom Fields PRO available. View version 5.8.12 details. Automatic update is unavailable for this plugin. To enable updates, please enter your license key on the Updates page. If you don’t have a licence key, please see details & pricing.
Is there a Spotify option for the blog section, so that the album cover shows up if we post a song?
Hi,
Unfortunately, no.
We urgently need an update for the Advanced Custom Fields Pro! We can’t update our content for months!
Hi,
We’ve included the latest ACF version in our last update. If you have an issue with updating the plugin, deactivate all the plugins (including ACF) prior to updating it.
Ok, it required deactivation, now it works!
