12802 comments found.
Hello Xtemos,
We’ve been encountering a problem with the image gallery while importing images through CSV with the theme. At the end of alot of image galleries, there seem to be a blank file named “Undefined” and we can’t seem to get rid of it. We’ve tried turning off other plugins other than the necessary ones and even tried a different theme to see if it’s plugin related, but it seem to only appear on Woodmart.
Greetings,
Cinebase
We also seem to have an issue in the shop page where we aren’t able to see the widgets with the filters, even after turning it on
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
Is it compatible with the WooCommerce 4.2
Hello,
Yes, our theme is fully compatible with WooCommerce 4.2.
Kind Regards
I purchased a support extension, but your support forum is not recognizing it. What do I do here?
Hello,
You need to go to your account on our forum and click on the “Update” button for your purchase code. If you will have any problems, please, contact us via the contact form on our profile page and send us some screenshots of errors you got while trying to do this.
Kind Regards
Hi guys, I have not installed this yet, but support expired. If I renew support can you help me install it as per the Demo Electronics theme?.
Thanks
Hello,
You can find instruction about our theme installation and the video tutorial in our documentation here https://xtemos.com/docs/woodmart/installation-process/
If you have any difficulties, please, extend your support period and contact us via our support forum. We will do our best to help you. Note that the installation service is not covered by our support policy.
Kind Regards
You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.
I have this problem even though I only activated this site
https://itcanspacesaving.com/Hello,
Check all your activations on our website in your account section. Remove all unnecessary activations. Note that you have to purchase one license per domain. You can activate one purchase code on your live and developement domains.
Kind Regards
Have you checked your account on our website? It displays all activations so you can check them and deactivated if you need.
ok thanks now is activated
Great, feel free to contact us if you will have any problems with activations.
Does it support Marketplace plugins like, Dokan?
Hello,
Yes, our theme is fully compatible with Dokan and you can see how it works on our demo here https://woodmart.xtemos.com/handmade/
Kind Regards
I want to place the “brows categories ” on the filter area. I try to change the categories on quick link. But they are not appear on the brows categories.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, can you show all name plugin in your Woodmart ? Thanks
Hello,
Yes, you can read our theme’s required and recommended plugins in our documentation https://xtemos.com/docs/woodmart/installation-process/#install-plugins
Kind Regards
annoying, I want to buy the theme and the plugin that comes with it. Can you show me how to buy related plugins, thanks.
All plugins required for our theme are included and you don’t have to purchase them separately.
Hi, are You making custom php works for theme?
Hello,
Sorry, but we are not available for custom development at the moment. We can suggest you to hire our partners to do your job https://wpkraken.io/?ref=xtemos.studio
Kind Regards
Hello,
We have a problem when we import the basic demo, Not all images are present on the website and that creates errors in the console.
This is the website in question : https://mr-green.fr/
And here is a screenshot of the console : https://framapic.org/I98j6Uu0YZmx/mkfSnIhpq9IF.PNGThank you in advance, Kind Regards
A lot of pictures are missing, here is how the website looks like:
Screen capture : https://framapic.org/WqJirrQW0bW5/wJC2ly7nsgcS.PNG website: https://mr-green.fr/Hello,
You need to replace all dummy content images that are loaded from our dummy content website. Read our documentation on this https://xtemos.com/docs/woodmart/faq-guides/https-security-ssl-issue/
Kind Regards
This image is a part of the slider video popup element https://gyazo.com/0064b33f54a84814952d1feda7231dab
Thank you for your high quality support, we solve the problem ! Have a good day, Kind Regards
You are welcome! We would be glad if you can rate our theme with 5 stars if you like it 
I cannot subscribe to the support forum. Your license code says wrong, please help?
Hello,
Please, send us a message via the contact form on our profile page including your purchase code so we can verify this information.
Kind Regards
I’m so happy you’re working on an Elementor version. Can’t wait for it!
Thank you guys, you’re the best
Hello,
Thank you very much for your support!
Kind Regards
Hi,just want to check is there any new info/solution for adding product quantity on archive/category page (not on single product page). Thanks for info, and once more, thanks for best woocomerce theme ever .
Hello,
We are investigating this ability at the moment and hope to implement this in our next update.
Kind Regards
Hello,
Thank you for your question but we didn’t have a chance to test our theme with this plugin yet. We can’t say if it has any problems but in general it should work correctly.
Kind Regards
Sorry, but we didn’t try this one either.
arabic google fonts is not loading on smart phones although it’s working on desktop browsers normally.
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.
Thank you in advance.
How can i attach the screenshots?
You can use some cloud service like Gyazo and send us links to these screenshots. Or upload them to Dropbox or Google Drive.
We see that you have some custom CSS regarding fonts on your website. Please, remove all the custom code, disable third party plugins and send us your admin access via the contact form on our profile page so we can check what is wrong.
Good afternoon! How do I make sure that Browse Categories are also attached to the sticky menu?
Hello,
You can see browse categories in the sticky header here – https://woodmart.xtemos.com/demo-retail-2/demo/retail-2/
Regards
I have Retail-2, but browse categories is not in the sticky header https://reklama.luxe-soft.ru/ Where it change?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hey, what is your email?. I send email for you, please send me feedback. I am: gonz2016
Hello,
Sorry, but we didn’t found your mail.
Please, send us your question via the contact form on our profile page.
Regards
I have been waiting very long now, I keep buying other themes for Elementor.
When is your Elementor theme coming out?
Hello,
We are working on Elementor compatibility at the moment. Hope to release an update in a few weeks.
Kind Regards
Can you make the option that swatches on Product Page can pull variation image like it does on Products Grid?
Hello,
Sorry, what do you mean? Please send us some screenshots for better understand.
Kind Regards
The color we set in the “Color Preview” usually doesn’t fit properly to all the products with the variation RED. It would have much nicer to just show to image of the variation. And you already have the code that does it on the grid. Just take this code and allow it on the single product page.
This is the common method on most big sites. Amazon as example: https://www.amazon.com/Armour-Zapatillas-correr-hombre-Charged/dp/B07J2BS54H/ref=sr_1_3?crid=21KJS5DHYV6EK&dchild=1&keywords=nike+shoes+men&qid=1593368154&sprefix=nike+shoes%2Caps%2C301&sr=8-3Hello,
Option “Use images from product variations” work on single product too.
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
What is the best payment platform to use with this theme? Stripe, Paypal…?
Does the theme work fully compatible with Stripe, or which payment gateway would you recoomend? Thank you
Hello,
Thank you for the interest in our theme. You can use Stripe extension for WooCommerce to implement card payment system.
Kind Regards
