Hi,

Thanks for purchasing the theme. Can you supply the website URL and wp-admin info(if possible) so that I can check the issue myself and take further action?

Thanks! I send the information in a ticket at your support website.

Hi,

That makes it clear that its because of that language translation plugin.

Not one, all of them and all the plugins that add a floating button.

There must be some other reason, because no one else reported this issue. Please renew support and Please contact me with full details from here https://bolvo.com/support/ including URL and wp-admin(if possible).

Its now updated on the item, thanks for reporting the issue.

Major Framework update with Header/footer builder and over 900 customise options. ( Please note it only works on new installs, had to do so to prevent issues with already live sites, as its a total new framework from scratch)

Thanks, good job I didn’t install it then.

Hello,

Thanks for purchasing the theme. Theme is mostly presentation, I request you to first activate default theme and make sure it really is the theme only.

If so, Please contact me with full details from here https://bolvo.com/support/ including URL and wp-admin(if possible).

Done

Hi,

Thanks for purchasing the theme. They are actually the same, just the different homepage and the different menu is activated, you can do so yourself also by going to Settings/reading and themeoptions respectively, still if you would like to import. ​Can you supply website url and wp-admin info(if possible) so that I can check the issue myself and take further action. Please contact me with full details from here https://bolvo.com/support/ including URL and wp-admin(if possible).

Thanks. I reset and did Demo1 but it also doesnt work. I have figured it out though. The import only works after doing it twice (on a fresh installation). May be something you can look into. But I’m good for now.

Okay, the major release is coming soon, I will test the importer again that time, thanks for informing me.

Hello,

This area is not for support, please email me at templatation@gmail.com

Hey,

I am sorry, by default cart icon is not there in 3rd header. You can either choose another header, or you can use below plugin to add Cart in menu itself. https://wordpress.org/plugins/woocommerce-menu-bar-cart/

But why this issue is happing on one page onlt and ok on rest of the website it seems like some issue with theme I sent a support request as well but no reply from your side

After installing plugin icons came back except cart icon on top its still displaying as square

Hi,

Cart icon appears fine on my demo https://cakecious2.bolvo.com/demo1/ may be you can try deactivating other plugins one by one.

Hi,

Okay, I have done this change and released version 2.7. If you renew your support, you can enjoy 1 click updates from wp-admin itself.

Great!!, thank you.

Hey,

Thanks for purchasing the theme. I have replied your email.

ok I replied back your email the plugin you recommended is not working with ur theme

Its working without any issues, I have replied with video. Also no need to double post, Email is okay.

Hello,

For product details page, you can go to edit screen of that particular product in admin and go to the bottom to change hero section. Hero section is not enabled by default for blog article, if you email me at templatation@gmail.com I can suggest you the change you can do to enable it.

Hello,

Thanks for purchasing the theme. I am working on finding the cause and updating.

I looked into it and apparently it was due to PHP version update. I have updated the plugin on my source, so please go to wp-content/plugins and delete templatation-framework folder, then go to wp-admin/appearance/install plugin and retrigger the download, that will fetch the updated plugin.

If still any issues, Please contact me with full details from here https://bolvo.com/support/ including URL and wp-admin(if possible).

Thank you for the quick fix! Worked as expected.

This plugin https://wordpress.org/plugins/woo-ajax-add-to-cart/

Hi,

Thanks for purchasing the theme. This text is default WP text, to change it I suggest this plugin https://wordpress.org/plugins/custom-archive-titles/

On same context, to change BG image, Please go to bottom of wp-admin/themeoptions/layout and upload the new image.

Hi,

Thanks for purchasing the theme. On your local I can not provide deeper help as I am not sure about the setup of yours. I can provide you .wpress file that you can import using All in one migration, to have clone of my demo site on your local ? Email me at templatation@gmail.com please.

I finally did it. But I need the PSDs … can you send them to me?

Sure, but email me please on above email address, I can not share PSDs publicly.

Hi,

Thanks for purchasing and appreciating the theme . You can either go to themeoptions/header and select header 2. Or if you just want to remove the waves, Please enter below css in wp-admin/appearance/customise/additionalCSS box.

.main_menu_two:before{ display: none; }

That worked perfectly!!! Love you guys. Thanks. Peace to you and everybody around the world.

Hi, when tried ti install plugin we have issue, it’s failed, can you please reply me asap

This is really annoying, I was trying this theme since lot of time and getting new issues, can you please come online we will discuss and setup it, Please reply me here asap.

Hi,

Please note this is stock purchase, personalised support is not included. I can only help you install the demo site on your WP install, contact me here templatation@gmail.com using your URL and wp-admin info.

Hi,

Please email me at templatation@gmail.com .

Please message from the account you purchased it.

I am soon updating my support system and newsletter soon.

If you need any other help, you email me at templatation@gmail.com