329 comments found.
Hello to all the team, I want to import exactly the demo “Shop Home” ie the link here https://ambient.qodeinteractive.com/shop-home/ and I can’t do it . Can you help me?
Hi there,
Once you import the demo content you do need to assign your home page to SHop Home, as you will get all the pages included with the demo import. You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi ! I’ve buy your theme and install it on one website last week. After a bad manipulation of a collaborator, I’ve to restart the website. But when I try to install the theme (on the same domain), a message appear : “Code is already registered for other domain” : Why ? Thanks for your quick respond, have a good day !
Allo ?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to submit a ticket to our help center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Good evening to the whole team, I am trying to activate my theme with my purchase code and email does not work. how to do? Thanks for your help!
Hi there,
Thanks for using our theme! Please read more about the activation of the theme here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello to all the team, I want to import exactly the demo “Shop Home” ie the link here “https://ambient.qodeinteractive.com/shop-home/” and I can’t do it . Can you help me?
Hi there,
Thank you for reaching us!
Once you import the demo content you will get access to all the pages and you simply need to set your home page to Shop home within the settings. You can read more about it here
If you need further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello I installed the demo and the images are not displayed. I don’t know how to display the images. the body background image. Thanks for your understanding.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Good evening to the whole team, I am trying to activate my theme with my purchase code and email does not work. how to do? Thanks for your help!
Hi there,
Thanks for using our theme! Please read more about the activation of the theme here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi! is there experience with polylang plugins? I imagine that WPML is not covered in the purchase of the theme, but must it be purchased separately? thanks
Hi there,
You can read more about WPML here and yes it is not included within our theme and it needs to be purchased separate, however all our themes are compatible with WPML.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, thanks for the reply, but does it work with polylang? thanks!
Hi there,
There are some free alternatives to this plugin, like 3rd party plugins (Polylang, qTranslate, etc.), however, we cannot guarantee complete compatibility of these plugins with our themes, and we always recommend using the WPML plugin. You may for sure try it out on your side.
We are here if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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We have encountered big issues that the theme can’t be large on Android phones. We have contacted your support agent since 4 days ago but he can’t understand what we mean. The issue is indeed urgent, please help to solve it today itself. Thank you.
Hi there,
We have located your request and can see that our agent has replied, if you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Something wrong with the Ambit theme, please check carefully again and revert. It is really urgent as we have created the ticket since last week for 4 days ago.
Hi there,
We do see that our agent has replied so please check it and we hope this is resolved now.
If you have any additional questions please continue the conversation with our support agent.
Support
Elated Portfolio part of
Qode Interactive
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The issue has finally solved. They have found the correct answer now. Thank you for kind help as well. Indeed appreciate.
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
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Please I need help. I can’t change the information @ 2017. All Rights Reserved.
Hi there,
You can change this in Appearance > Widgets > Footer Widget area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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please I cannot upload the @2017. All Rights Reserved. information
Hi there,
You can change this in Appearance > Widgets > Footer Widget area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i did renew for your support but your system seems ignore it, it doesn’t let me send you a ticket. Problem is the page is shaking when reach the end of the page on mobile. Tell me how can i send you access to the website please. Thanks
Hi there,
Please try once again as it is possible that it did not process the renewal. So try it once again a bit later.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Nearly 24 hours passed but no response to my support ticket? Can you please fix the issues as per my support ticket at your earliest as I have project deadline to meet.
Thank you
Hi there,
We could not find any request with your Envato username so please provide us with your request ID and we’d be happy to take a closer look.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Here is the request ID: #38525
Hi there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer soon.
Thank you for your patience and if you have any additional questions please keep the conversation with our support agent.
Support
Elated Portfolio part of
Qode Interactive
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hi, Slider revolution new version 6.2.6 is available, how to update it. I downloaded all files today from Themeforest and it is still the old version. Please guide. Also how to activate it to get future updates.
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Support
Elated Portfolio part of
Qode Interactive
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Is there a blog home? Usually, there should be a page for the blog posts entry? Where it is? Or how to do it?
Hi there,
Thanks for using our theme! On our demo website under Blog you can see different templantes you can have, as well as you can create your own page and use the Blog list shortcode to show your blog posts on a page, this is as well presented in our home page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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This is from your help center: “Such an option, unfortunately, does not exist within the theme. Achieving this would require changes in template files, which is not included in item support, sorry about that.”
This is very common from the theme, and it would be very sad to hear this kind of not helpful answer.
Hi there,
We do see that our agent has answered your request as well as you will be either able to use our Blog list shortcode and set it to Masonry, or use a Page template > Blog Masonry which can be similar as the Portfolio Metro that you wished. Please note that Portfolio and Posts are different custom post types which do come with different layouts and stylings but you could achieve a similar look for sure.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Good evening, I have a problem trying to deactivate the instagram account. It is supposed that a button should appear to deactivate the account but it does not exist, only reactivate. I also do not see the images of social networks in the Eletad options menu. Thanks a lot
Hi there,
We would kindly ask you to read our article about it here. We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I have been trying to get support on the theme I purchased as I noticed that I don’t have category page control. I want to have the side bar to show only 1/4 and not 1/3, but all the settings reflect changes on other pages but not the product category, how can you help resolve this
Hi there,
Thank you for reaching us!
This article may help you here.
Also since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, This is my 2nd request in order to solve a http problem. The 1st one is solved but now I’m encountering a redirect in a js that points to a http url of an image. This is a problem to make the website “https” proof. The lock in the browser continues to warn visitors that the site is not safe – if you scan the homepage you won’t find any referral to http but on line 91 [ <script type=”text/javascript”>function setREVStartSize(e){try{var pw=document.getElementById(e.c).parentNode.offsetWidth,newh;pw=pw===0||isNaN(pw)?window.innerWidth:pw;e.tabw=e.tabw===undefined?0:parseInt(e.tabw);e.thumbw=e.thumbw===undefined?0:parseInt(e.thumbw);e.tabh=e.tabh===undefined?0:parseInt(e.tabh);e.thumbh=e.thumbh===undefined?0:parseInt(e.thumbh);e.tabhide=e.tabhide===undefined?0:parseInt(e.tabhide);e.thumbhide=e.thumbhide===undefined?0:parseInt(e.thumbhide);e.mh=e.mh===undefined||e.mh==””||e.mh===”auto”?0:parseInt(e.mh,0);if(e.layout===”fullscreen”||e.l===”fullscreen”)] inside this code there is a referral to a url that points towards [ http://neves.be/wp-content/uploads/2017/02/fullscreen-menu.jpg ] That image is nowhere to find in media, nor in the dbase if you follow the link in uploads…
How can I solve this very very very very annoying situation urgently ?? thx
Roeland AboveSecond
Hi there,
This article here might help you, as well as you can simply remove the image, as we do think it is located in the widget area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello Elated-Themes,
It is very frustrating. We have got a lot of small errors after “successful” import, and we have submitted tickets 4 days ago, even we have got replied, there is not even one single problem solved. There are so many customers left unhappy reviews about the Qode support, however, we still try our best to believe in you so go for buying this old theme… PLEASE take serious matters.
We buy the Ambient theme due to some small nice details and that is why small details matters. There is no any reasons that what we bought is different then the demo. We just want it exactly like the demo, why it is so hard to understand? PLEASE HELP.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resourceshttps://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them as well as you can always try to import our demo content with our XML file https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import if you still have issues we would appreciate if you could submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us and include your website URL and one of our support agents will assist you.
We do also see that your request has been assigned to an agent and you will get a response soon.
Thank you for your patience and understanding.
Support
Elated Portfolio part of
Qode Interactive
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Can we add a video?
Hi there,
For sure you can add a video to our theme. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thank you for your kind reply. We have bought this theme before getting your reply. We have submitted the video ticket two days ago, and hope to get your reply as soon as possible. Thank you.
Hi there,
Thank you for submitting your request. Please expect a bit longer than usual wait times due to safety measures related to COVID-19. We really do appreciate your patience and understanding. Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
When it comes to the footer it has been reported, as these are simply broken images from the instagram account. This will for sure work on your end if you use our theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thank you for your kind reply. We have bought this theme before getting your reply. The installation was successful, however, there are many errors including the footer, not only the broken images, the footer is missing actually. We have submitted some tickets two days ago, and hope to get your reply as soon as possible. Thank you.
Hi there,
Thank you for submitting your request. Please expect a bit longer than usual wait times due to safety measures related to COVID-19. We really do appreciate your patience and understanding and we can as well see that an agent has been assigned so you can for sure expect an answer soon.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I have a problem with Revolution Slide. My numbers and arrows doesn’t appear on left and right side. Arrows type “elated-1”.
Please help. I put another example but I want numbers and arrows.
Hi there,
Please provide your site url so we can investigate.
Support
Elated Portfolio part of
Qode Interactive
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Hi.
URL: www.dmcespacos.com/pt
Please help.
Hi again,
We are forbidden to access your site. Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
Support
Elated Portfolio part of
Qode Interactive
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Hello, can i add price to projects ? that will appear on portfolio listing and project page. Price and special price. Im trying to make the Portfolio pages as Products pages.
and is it possible to add lightbox to the portfolio grid ?
Hello,
Thank you for taking interest in our theme!
Unfortunately, the option for adding a price to the portfolio items doesn’t exist within the theme. You can add the price manually to the portfolio item content, but there’s no option to display it on the portfolio list. That’s why we incorporated WooCommerce plugin for shopping purposes https://prnt.sc/r6wb67.
Take a look at product list example and product item:https://ambient.qodeinteractive.com/shop/three-columns-in-grid/
https://ambient.qodeinteractive.com/product/bed-2/
Regarding the lightbox, such an option doesn’t exist within the portfolio list shortcode. Let us know if you have more questions
Support
Elated Portfolio part of
Qode Interactive
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it possible to add those 2 options to the theme if I purchase it ?
Hello,
Please understand that we already implemented a shop with WooCommerce. If you want to disable cart and checkout features from the shop, that’s, for example, a lot easier then to develop more options for the portfolio.
Regarding the lightbox, we will forward this as a suggestion to our dev team.
Let us know if you have more questions
Support
Elated Portfolio part of
Qode Interactive
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I know you already implemented woocommerce, i can see. but i dont want a shop.. anyway,, thank you
You’re welcome,
Let us know if there’s anything else!
Support
Elated Portfolio part of
Qode Interactive
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