95 comments found.
Hi I need to remove the telephone icon from the header. I have selected the second header style and removed all of the text from Header Icon 1 in Appearance>Customise>Theme Header. The Title of the website is really long so this is why I needed to remove the text but I can’t see any way of removing the icon. I would be grateful for your help. Thanks Paul
Hello, Dear Paul. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello I bought your theme yesterday , i tried to install it many times , my programmers wasted more than 8 hours yesterday to make it work , and it didnt , i demand a refund right away . I do not want to work with this template . Contact me asap
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hello , Unfortunately i have uninstalled the template . I do not want to fix the problem since i have wasted so much time from my programmers to try and fix it . I can not trust this template to work on a big project since it started with problems . Please refund me the money from this template . Best Regards WebMaze team
Hello, Dear Customer. You may submit a refund request here: https://themeforest.net/refund_requests/new
I have a problem with the category store page https://up4net.com/uploads3/up4net.com161788298118271.png I want it to happen like a page. https://www9.0zz0.com/2021/04/08/14/149546365.png Replace the “Add to Cart” button with a request for the “demande devis ” button.
Hello, Dear Customer! In this case please try this plugin: https://wordpress.org/plugins/woo-custom-add-to-cart-button/ For further questions – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
I want to change the model catégorie shop , how ? https://prnt.sc/xpxglb
Hello, Dear Marouanz! It’s possible to change. Please read this article in order to understand how to do this: https://docs.woocommerce.com/document/permalinks/ Aslo, n order to remove these prefixes for post type archive categories, please install Yoast SEO plugin: https://wordpress.org/plugins/wordpress-seo/ Then click WP Dashboard => SEO => Search Appearance => Taxonomies => Category URLs => Remove the categories prefix => Remove => Save changes. Then clear cache in a browser and check the result at front-end. Best Regards!
hello , i would like remove breadcrumb
Hello, Dear Customer. Sure, it’s easy to hide. Click WP Dashboard => Appearance => Customize => Additional CSS and paste this ode here:section.page_breadcrumbs.ds.parallax.section_padding_50.section_overlay {
display: none;
}
Then save changes and check the results at front-end. Best Regards!
Help me please. BR, Dan
Save all changes and you’ll receive a nice result: http://prntscr.com/pbn14h
Please try it and use it. Best Regards!
73dcf70f-820f-443a-9a0d-077e5d606ee3 – 28 Oct 2020
Hi, sorry, but I’d like a refund. I can’t install this theme on an old site without deleting the content. It’s a hassle, frankly.
I installed it on a site and it deleted the content and then I tried to work with it to put up the old content and it’s very frustrating and a big hassle. I have Sass Compiling Errors in it, I can’t figure out how to change out the images, etc., etc., there is so much that you’d have to help me with, it’s just not worth it.
Sorry, but I’d appreciate a refund.
Thanks!
Greg
Hello, Dear Greg. We can resolve and fix all your issue. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
This theme is really pissing me off. I have done exactly like the documentation instructions have states and my website still looks like this:
https://gyazo.com/d8ee48108c9cc420f6d9b3929683ba7fI have followed all of the directions about the main file and child file. I paid $59 for this shit not to work.
Hello, Dear Customer! Please rad this article about how to install demo: https://mwtemplates.ticksy.com/article/12433/ If these steps will not help you – please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We need exact information about these both points, only in this case we will be able to help you.
Best Regards!
Good day, I just purchased this template, after installing, activating, and importing the demo, my media files, images are blurred. Please I need help.
Hello, Dear Customer!
We use blurred images in order to prevent any copyright issues between our customers and the owners of the images.
If you need the images in high resolution for demonstrative purposes – just write us at modernwebtemplates.com@gmail.com and we will send them for you. Then please buy or replace these images on yours own. You may find the stock links for the images at the “Sources” chapter of documentation.
Best Regards!
Hi,
I purchased aircool theme and need to update header menu contact information (Call us and Opening Hours). Can you please tell me where i can change in admin panel.
Thank you
Hello, Dear Customer! In order to change this info – please click WP Dashboard => Appearance => Customize => Theme Header:
http://prntscr.com/pykiu4 http://prntscr.com/pykk9uChange info inside, save changes and check results at front-end.
Best Regards!
I have purchased this theme when i start activating extensions i get the following message. and i can no longer use the site i have to repair WordPress and start over.
Warning: require_once(/data/16/1/37/9/1852498/user/2011036/htdocs/wordpress1/wp-content/themes/aircool/framework-customizations/extensions/forms/includes/builder-items/date-time/class-fw-option-type-form-builder-item-date-time.php): failed to open stream: No such file or directory in /data/16/1/37/9/1852498/user/2011036/htdocs/wordpress1/wp-content/themes/aircool/framework-customizations/extensions/forms/hooks.php on line 6
Fatal error: require_once(): Failed opening required ’/data/16/1/37/9/1852498/user/2011036/htdocs/wordpress1/wp-content/themes/aircool/framework-customizations/extensions/forms/includes/builder-items/date-time/class-fw-option-type-form-builder-item-date-time.php’ (include_path=’.:/usr/share/php:/usr/services/vux/lib/php’) in /data/16/1/37/9/1852498/user/2011036/htdocs/wordpress1/wp-content/themes/aircool/framework-customizations/extensions/forms/hooks.php on line 6
Below is what’s on hooks.php Line 6 only has }
<?php if (!defined(‘FW’)) die(‘Forbidden’);
/** @internal */ if ( ! function_exists( ‘aircool_action_theme_fw_ext_forms_include_custom_builder_items’ ) ) : function aircool_action_theme_fw_ext_forms_include_custom_builder_items() { require_once get_parent_theme_file_path() .’/framework-customizations/extensions/forms/includes/builder-items/date-time/class-fw-option-type-form-builder-item-date-time.php’; } endif; add_action(‘fw_option_type_form_builder_init’, ‘aircool_action_theme_fw_ext_forms_include_custom_builder_items’);
resolved. no need for response.
Thank you for your reply. If you will have more issues – we are always glad to help you!
Best Regards!
What is the latest WP version that works best with this theme.
Hello,Dear Customer!
Due to the update of WordPress 5.5, the Unyson Page Builder does not display some functions correctly.
Unyson update coming soon.
We recommend to temporarily use version 5.4.
Best Regards!
PHP for booked plug-in for Air Cool theme has compatibility issues with vesion 7.3 + and needs to be updated. Site will not work completely until fixed
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Booked Plug-In for AirCool Theme has errors for PHP 7.3 + and needs to be updated
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Good Day. I would like some help in how to remove or even change the image strip you get when you go onto the about or appointment page. The strip above all the content
Hello, Dear Don Faria!
If you mean the breadcrumb lines, please click WP Dashboard => Appearance => Customize =>Additional CSS and paste this code here:.section_overlay.ds:after {
background-color: #323232;
opacity: 0.8;
display: none;
}
.section_padding_50 > [class*="container"] {
padding-bottom: 50px;
padding-top: 50px;
display: none;
}
Best Regards!
And how do I change the image just for the top strip for that page, not for every single page
Hello, Dear Customer. In this case pleas add ID page before this code:
.page-id-252 .section_overlay.ds:after {
background-color: #323232;
opacity: 0.8;
display: none;
}
.page-id-252 .section_padding_50 > [class*="container"] {
padding-bottom: 50px;
padding-top: 50px;
display: none;
}
Best Regards!
Hi. I am trying to popular the airfoil theme with my own pictures but keep getting an undefined error when I try to save the new pictures onto the block editor. Also, in the customise section of Wordpress under appearance. I am getting a file permission error that states ‘please make the cache directory writable’ I’m unsure as to why these problems are occurring. Please advise ASAP. Thank you.
https://mwtemplates.ticksy.com/article/15998/
https://mwtemplates.ticksy.com/article/15922/
Best Regards!
Hi. I already have my hosting through siteground, as you have advised. Do you still want me to follow these steps?
Hello, Dear Customer. Please perform all these steps. If they will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We need exact information about these both points, only in this case we will be able to help you.
Best Regards!
I translate this theme into Russian. I am having problems changing the language of texts. What would you advise me?
Hello, Dear Customer! In order to translate some specific areas in theme we use Loco Translate: https://wordpress.org/plugins/loco-translate/ Please read this nice tutorial about how to translate different words in theme with the help of this plugin:
https://spyropress.com/knowledgebase/use-loco-translate-plugin-theme-translation.html https://zemez.io/wordpress/support/how-to/manage-plugins-translations-using-loco-translate-plugin-2/ Also, additionally you may use this plugin: https://wordpress.org/plugins/string-locator/Then click WP Dashboard => Tools => String Locator => and perform a of search necessary phrase in theme: http://nimb.ws/iovwRM
The save words in appropriate sting and save changes: http://nimb.ws/KLoHTu
You will receive this result: http://nimb.ws/HyN83l
Best Regards!
I am trying to translate, but the search cannot find the existing text in the Loco application
Hello, Dear Customer!
If you want to change your website into Russian – we recommend you try to use the next one plugin:
https://wordpress.org/plugins/weglot/
Weglot Translate is the best and easiest translation plugin to translate your WordPress website.
If you will have more issues – please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you.
Best Regards!
Thank you very much for the quick and helpful answer. I figured it out. Everything works well.
We are glad to assist you, Dear Friend! 
Good afternoon. I wanted to ask. How can I change the name of the site register. thanks in advance.
Hello, Dear Customer. Login your WP Dashboard, click Appearance => Customize => Site Settings => Logo, Site Title & Tagline. Scroll to Site Title and change it according your purposes. Best Regards!
I write OViK but on the website OVIK
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
I am having trouble with the widget section at the bottom of the theme. In the section that is titled “Theme-Icon List” there is contact information already entered as part of the demo. Included in the information is an address, phone number, and email with little icons associated with that information. When I input my own information it does not change on the website. I tried to just delete that “Theme-Icon List” and create a new one. However, now when I click on the “add” button nothing happens. I worked with this for about an hour and I am not having any luck.
Hello, Dear Customer. In this case please slick WP Dashboard => Appearance => Widgets. Change and save Theme-Icon List in the Footer Widget here. These steps will solve this issue. Best Regards!
I am trying to figure out how to remove the BBB logo from the “Site Logo”. It allows me to change the image and text of the logo, but I cannot get rid of the Better Business Bureau logo.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Do that theme have plagin “One Click Demo Import”?
Hello, Dear Customer!
Our theme already include the demo content, which you can install in one click.
Also, we have the video tutorials, which can help you install the demo content and other sections on your website.
Best Regards!
