283 comments found.
Hi guys, I think I was wrong about buying this theme for Wordpress. I really need just the HTML. What can we do? Cheers
Hi there,
Unfortunately, Scape is only available in a form of a WordPress theme. I guess you can build your pages using the page editor, and then convert the result to HTML by snapshotting the final page code.
Kind regards,
Whitebox Studio
Hi, just wanted to mention something.
https://imgur.com/aoZif11“Billing Details” should be “Billing details”, otherwise the translation doesn´t work.
Best regards
Hi there,
Thanks a lot for letting know. Passed to devs, and it will be fixed in the next theme update!
Kind regards,
Whitebox Studio
Just realized that the same happens with some texts of woocommerce/cart/form-billing.php. “Update Cart” should be “Update cart” and “Proceed to Checkout” should be “Proceed to checkout”.
Best regards
Hi,
Thanks a lot for pointing out! We will address it and include the fix in the next theme update!
Have a nice day!
Beautiful theme. I just hope for elementor support in the future.
Hi, i did tried many ways to import the main Demo but non of them work, even there are no any server requirements issues. I already raised a ticket with my site credentials. please have a look.
Thanks
Hi there,
Thanks for contacting us!
We’ve just replied to your ticket, so please check.
Regards,
Whitebox Studio
Hi, I’m using this demo “http://themes.whiteboxstud.io/scape/coming-soon-two/”How do I remove the “Try demo” button at the top right of the screen? Thanks
Hi there,
Thanks for reaching out to us!
This button is added through a content block as an element in the header builder. If you want to get rid of it, just remove the “content block” element from your header.
If you want further assistance, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Hi there, is it possible to get a discount to buy this theme?
Hi there,
Thanks a lot for your interest in our theme!
We don’t offer personalized discounts. However, we run discounts campaigns from time to time, so keep an eye and you can catch yours 
Kind regards,
Whitebox Studio
Our purchase code doesn’t work. Please help
Hi there,
Can you please drop us an email using author contact form and provide more info on the problem?
Thanks!
Whitebox Studio
Hi, I can’t find contact form. I am unable to activate the code on the new site. Please release any domain connected to it.
Hi there,
The contact form can be found on right hand side of the author page here: https://themeforest.net/user/whitebox-studio
In your message, please provide details of your issue and the error message your are getting (if there is any).
Thanks!
I messaged you. please check:)
Hey,
We’ve just replied you! Have a nice day!
All of a sudden, the theme options dissapeared?
Hi there,
This issue has already been resolved – please update theme and bundled plugins to the latest version.
Kind regards,
Whitebox Studio
Hi,
Which do you recommend as the most efficient cache plugin in your theme?
Hi there,
Thanks for your question!
We cannot say which is the most efficient or the best one, each of them has their own strong and weak sides. Our favourite one though is WP Rocket.
Kind regards,
Whitebox Studio
Hello,
Your theme is incompatible with Optimizepress and Thrive Architect on my site.
Please check my ticket.
Hi there,
We have just replied to your ticket, please check!
Regards,
Whitebox Studio
Hello, I have problems finding strings on porftolio page for Like button in WPML for translation. Where is it located?
Hi there,
Thanks for your question!
For theme support related questions, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Thanks!
Whitebox Studio
Hi guys, I updated the theme but no luck, I still can’t get to the theme options so there’s no way I could develop the site i’m building. I already open a ticket for this a week ago, do I need to open another? thanks in advance!
Hi there,
Thanks for reaching out!
Right now I don’t see any related unresolved tickets on our Support Desk. Please double check your ticket for solution and/or update it with request for further assistance.
If your issue is about the broken styles in Theme Options, and it’s not resolved after theme and bundled plugins (!) update, please clear your browser cache to see the effect.
Kind regards,
Whitebox Studio
Actually, after following all you suggestions, I figured it out. Thanks for the quick response, love the theme!!!
Good to hear that, you are welcome!
Hey there! There is a bug in your theme and I can’t report / resolve it within your Support center / documentation
See here: https://freeimage.host/i/dacYUN
I’m using WordPress 5.4.2
Thank you!
Hi there,
Redux Framework plugin has experienced a massive update, and the markup/styles changed as well. It shouldn’t affect functionality (you can still see the options tabs when you hover them), but the styles are broken.
We will release in the next day or two addressing this issue. Meanwhile, if it’s causing you difficulties, please roll back to 3+ version of the plugin.
Kind regards and thanks for your patience!
Whitebox Studio
Hi, I have a token validation issue, never used anywhere else. tried to delete tokens I have and regenerated it. but no success. yesterday there was no problem. suddenly having this issue. any suggestion?
I mean already activated my license and token but still there is only general options in theme options area nothing else.
Hi there,
Can it be that you are referring to the broken styles in Theme Options?
Redux Framework plugin has experienced a massive update, and the markup/styles changed as well. It shouldn’t affect functionality (you can still see the options tabs when you hover them), but the styles are broken.
We will release in the next day or two addressing this issue. Meanwhile, if it’s causing you difficulties, please roll back to 3+ version of the plugin.
Kind regards and thanks for your patience!
Whitebox Studio
First i’ve to say its a awesome theme! 
I want to build a Dropdown with an image area and other contents like the “Shop” Dropdown over here: http://themes.whiteboxstud.io/scape/main/feature-overview/. I haven’t found any infos how to add an image, even how to add that dark headlines. I got headlines, but they are looking the same as the links below.
Thanks a lot
Hi there,
Thanks for reaching out to us!
Headline font style can added in Theme Options, while image can be added via a content block.
If you need further assistance with this, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
I didn’t found a posibility to add a “content block” via the Menu Area of Wordpress. Would be nice if you could explane, how to do this.
Thanks a lot!
Hey!
Please submit a ticket on https://whitebox.ticksy.com/ and we will be happy to help.
Hello, How can I remove zoom on mouse over on product image? thanks
Hi there,
Thanks for contacting us!
For support-related questions please use our Support Forum: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
I know, I bought 3 licenses last black friday and with the third I have this problem and support ended on may! I asked here, because I know that I have to remove a line of code on theme’s file but I don’t remember where! thanks
The template file you need to adjust is scape/woocommerce/single-product/product-image.php
Cheers!
thank you!
but it wasn’t the right file! I already did on my customer site but I can’t remember! It is inside a file that I can’t override and i have to comment one line for delete this hover on product image.
You also told me that you will add theme option for this! The period was February or March of this year!
This Theme is taking to much Time To Import Demo ! What to do ? Followed All Documents . Kindly provide XML file instead if Possible.
Hi there,
Thanks for contacting us!
Please submit a ticket on our Support Forum and we will guide you through this issue: https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
Hello, is there any way to know which domain name is bound to the purchase key? I have changed the domain name now, and only know what domain name was previously bound.
Hi there,
Please send us your purchase code using the author contact form or using our Support Forum, and we will let you know.
Please also bear in mind that one purchase code (one license of the theme) can be used only for one site/domain. For multiple sites/domains additional licenses must be purchased.
Kind regards,
Whitebox Studio
Hi, we bought the theme some months ago. Then there was a option of Logo.. then first the logo for mobile section get lost and the for desktop. Now its option gone from Site Identity. “Header Image” section also not working. We are changing the images not nothing is happening.. Please guide. our website is: clairz.nl
Hi there,
Thanks for reaching out to us!
If you face any issues with Scape, please submit a ticket on our Support Forum: https://whitebox.ticksy.com/
We will be happy to help!
Kind regards, Whitebox Studio
hi Recently, I often see this bug. fix in future updates. thank
https://prnt.sc/t7yh4iHi there,
Thanks for reaching out!
Can you please help us recreate this issue? Can you provide a link to the page where this can be seen? Because we struggle recreating this bug at our side.
You can use author contact form for providing additional information.
Kind regards,
Whitebox Studio