352 comments found.
Hello .. Good night is there any way on the tours page to translate to a language other than English from the tabs, column “Find You destination” and in the information fields, if I change to another language it will also change to English. Can you help me
Hi there,
All our theme labels are translatable and you can read more about it here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Once I activate the WPBakery page builder it causes a 500 Internal Server Error, I have to disbale all plugins by renaming them through ftp to get my site to work.
I tried importing the demo without activating WPBakery, but nothing happens, it doesn’t work.
I also can’t use your support, when I try to submit a ticket at: https://qodeinteractive.com/submit-a-request/ it says site can’t be reached.
Please respond ASAP!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, we want to cancel paypal and run the iyzico plugin. how can we do that. Could you help.
plugin: https://tr.wordpress.org/plugins/iyzico-woocommerce/
Hi there,
Please note that our theme has not been tested with this plugin and we simply cannot guaranty theme compatibility for the same reason. Currently, only PayPal is implemented as a method of payment. You could disable PayPal within theme options and email your customers to arrange payment in a different way.
Thanks for understandning,
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i have a problem with the theme, not all my tours are showing in the tours page, i currently have 13 tours, and the tours page only shows 11 of them, what can we do to solve this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I have a problem. Images of tours items are no longer displayed on the home page. I need help. website: https://cvsenegal.com/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have been trying to install the theme and it shows me link expired, try again! Please help.
Mohammed.
Hi there,
Thanks for writing in! You can read more about it here so please try to install your theme through FTP instead.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i sent and email with and urgent inquiry to helpcenter@qodeinteractive.com, could you please respond, the mail sender is Melvin Villavicencio
Hi there,
Once we check we do see that our agent has responded to your request. Please note that our usual response time is within 24h if not sooner.
Thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I have problems with Instagram too! Please check new update much soon is posible! And plugins vers too! I think for this work not need more than 10 hours for your team! You haves great theme! Please help!
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin https://wordpress.org/plugins/instagram-feed/ to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I change which words are bold in the headings “Trending, Best Selling Tours And Fun Destinations”
Hi there,
In Select Section Title Settings > Title Style you can select which words will be bold.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks so much
Hi there,
Glad we could help!
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i would like to change the form in the right colomn to a standard enquiry form with dates, no availabitly checker etc.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
please respond urgent to ticket #49895 I cannot do anything on the site
Hi there,
We have located your request and can see that our support agent has responded to it.
If you have any additional questions please keep the conversation with our support agent.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Problemas con instragram. Cuando intento conectar instagram, en el último paso me sale el siguiente error “{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}”
He intentado cambiar y borrar las opciones en options.php, pero me dice que no tenemos ningún permiso, ¿qué tengo que hacer?
Hi,
It seems like the Instagram developers changed their API lately so all Instagram-related feeds stopped working. This is not the case just for our plugin, but all others that are relying on their system. We are in touch with them and we’re patiently waiting for solution. Until then we’d appreciate if you could be a little bit patient, there’s nothing we can do at this moment. If anything changes in the meantime we’ll provide the solution as fast as possible.
If you have any further questions, please submit a ticket to our Help Center https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Thank you for understanding.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please update os plugins.WPBakery Page Builder, Slider Revolution and Select Instagram Feed
Hi,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please reach us at helpcenter@qodeinteractive.com and one of our support agents will provide you with the latest versions.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi bro, i have buy this theme and installed but i miss image of Tour. can you help me fix it?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a problem with editing the home page. There are some dummy text i want to edit but they are nowhere to be found, I have searched everywhere for the lorem ipsum dolor si amet consecteur texts and i cannot find them. Can you please tell me where to go to edit them? When i do view page source i see them in the source, but when i try to access my index in file manager it’s empty and says silence is golden please help. This is delaying the job for the client.
Hi there,
Please read our article about it here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Before I buy your theme… can I have different prices on a tour? In example, a price for adult, a price for child and free for infant.
Hi there,
Thank you for taking interest in our theme.
You could set price and discount price per tour and there are not other price settings also, you can set different prices for different booking periods for a tour but there is no option to have different price set as you wish.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for quick reply
Hi there,
We are here to help!
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, please what is the date of the last update, because the mine dates from 23 November 19 thank you in advance Cordially.
Hi there,
Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you need immediate update of any plugin your can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am building a event booking webpage that only member are allowed to join.
In the event booking page, is it possible to display the attendee information and profile? Like who has registered the event already. This is very important because the potential customer can check who has registered and taken part in the event already, so other users can check the attendee profile and photos.
Hi there,
Thank you for taking interest in our theme. Check out Getaway’s user dashboard by signing in from the front end of the demo website with the following credentials
Username: test Password: test
So, we are using our Select Membership and Select Tour plugins. And you are able to create tours that could be free or paid, and for which you could enable paypal as online payment https://www.screencast.com/t/GDzHhrFj or if you disable it, your customers could book the tour and then you will arrange payment personally.
However you could not from the frontend see who has booked a tour nor display the attendee information and profile. This could be possibly handled by a 3rd party plugin, however we cannot guaranty the compatibility with our theme as it has not been tested but you can always try it out on your end.
If there is any other doubt, please, let us know. Thanks
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I have masonry blog template in this page https://www.goyatravel.com.br/cultura/
As you can see, there some posts that the read more button doesn’t appear.
Could you help me, please?
Hi there,
Could you please try to update the theme and its plugins as you do use an outdated version of the theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I already updated the plugins and the theme on my test site and it doesn’t work either http://homolog.goyatravel.com.br/cultura/
the “read more” button still does not appear on all posts
Hi there,
You have probably then missed to insert a read more tag on some of your Posts that does not show it, so please check the single posts that does not have this and add it on your end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much, that was it!
Is there a way to insert this reda more tag automatically?
Hi there,
There is no option to set this within our themes options unfortunately.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i have a problem with the demo installation, it all seems to work, but the tour detail only shows the title and the tabs, it doesn’t show the rest of the content, could you help me out?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
