I can use the free version file if it doesn’t matter who downloaded it ?

this theme problem buddy also uses a large memory. The homepage is not loading, it is not fixed in the customizer. It took 1 day for a lot of capacity. they have a lot of trouble

Hello again,

You can use the free file. The theme does not have any issues in loading or uses large memory.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The My account page links are horizontal. If you want to change it, you’ll have to custom code it.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Our theme is not compatible with multistep checkout plugin. Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify what is the issue you are facing with a screenshot?

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme does not support BuddyPress.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, Tokoo is 5.5 compatible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Nice theme i just looked closely on search box and bottom border appears when zoomed in.

Hello again,

Can you please clarify your question with a screenshot?

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Please note, free downloads does not include support.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Please note support and updates are not included with Free downloads.

Thanks, Farook

Hi Farook, I understand completely. I did obtain the theme as part of free download. Unfortunately you put me in a diffcult position. The theme has a bug relating to variation image display so at this stage I’m unable to use it on my stores. At this stage, I have no reason to buy it because it doesn’t work properly. Hopefully the defect can be fixed as part of standard maintenance and I can take a look at it again in the future. Thanks for your reply and I do understand that support can only be given to paying customers. Regards, Richard

Hello there,

Thank you for your interest in our theme. The theme is not dependent on any page builders. However we’ve provide compatibility for Elementor and King Composer only.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Farook

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Please note support and updates are not included with Free downloads.

Thanks, Farook

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Please note support and updates are not included with Free downloads.

Thanks, Farook

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Please note support and updates are not included with Free downloads.

Thanks, Farook

i get this theme from thembay for that reason you cannot find my account on purchase list. when i am practicing this theme to use, i cannot find the favicon control panel. would you like to tell me where is the control panel to changing the favicon.

Hello there,

Thank you for purchasing our theme and for reaching us. Please email to our support here https://themeforest.net/item/tokoo-electronics-store-woocommerce-theme-for-affiliates-dropship-and-multivendor-websites/22359036/support regarding this requirement with help of screenshot.

Thanks, Farook

Hello there,

Thank you for your interest in our theme. The theme is not compatible with YITH WooCommerce Multivendor.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Yes, you can update WooCommerce to 4.3.0. Our theme is compatible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Farook

Hello there,

Thank you for reaching us. I am sorry we do not offer support for free downloads. We do not have any issues with Place Order in checkout page. Also the theme does not interfere with the Checkout process. The issue could either be with a third-party plugin you are using or the COD payment gateway that you are using.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. We are sorry, our sale period has ended.

Thanks, Ibrahim

I purchased your plugin from ffscrpts, which guaranteed full support from the authors (meaning you) for a full year, so are you still honoring the the one year full support?

We do not sell our theme anywhere else. We cannot honour promises not made by us.

Hello there,

Thank you for purchasing our theme and for reaching us. WordPress does not allow svg files upload. To override logo svg you simply have to copy /wp-content/themes/tokoo/templates/global/logo-svg.php into your child theme like this : wp-content/themes/tokoo-child/templates/global/logo-svg.php and paste your svg content into logo-svg.php file.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Gracias por tu respuesta, ahora dentro del tokoo-child tengo que crear las carpetas templates y global ya que estas no se encuentran dentro de tokoo-clild y por último el código de mi logo debo también poner en logo-svg.php de la carpeta inicial tokoo?, espero su respuesta.

Hello again,

Please create new templates directory in wp-content/themes/tokoo-child/ and create global directory inside templates directory then add logo-svg.php file inside the global directory. You can add your SVG HTML content in this logo-svg.php file.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Farook

Hello there,

Thank you for your interest in our theme. Slider Revolution is a user editable content. It has call to action which you can configure to link to any page that you wish.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim