159 comments found.
One question after installing the demo: all the images are blurry/grainy. Is this normal? Or is there any way to re-import the images alone to fix this issue and make them crystal clear?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license. Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Just bought the theme and it looks really sweet! Good work!
Hi.,
Thank you for the appreciation. Hope your issues are solved.
after install the theme in word press i didn’t found the page, just 2 page how can i fix this
www.500blocks.com
thanks i found the fix
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Hi friend, In wordpress backend, when editing the pages, there is this error. How do we solve this?
Warning: count(): Parameter must be an array or an object that implements Countable in /home/xxx/public_html/wp-content/themes/homefix/framework/register-head.php on line 362
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello how to get reservation form data in my admin panel
Hi.,
Thank you for contacting us.
Get into Admin panel > Appearance > Theme Option > Booking Options > Payment > Payment Settings
More details about Booking Manager Plugin : https://youtu.be/uNwRAoA3Kos
Thank you, we look forward to helping you!
Hello, i have a problem with demo images… after uploading the template and demo content, the images were destroyed.
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
Hey, i need a full list of stockphotos that were used. the list u posted before is useless, there are way too less photos in the list. please help me, i need this list, i have to finish the project asap and i dont have the photos 
Hi.,
Thank you for contacting us.
Here is the image purchase link : http://docs.wedesignthemes.com/image-link/homefix.txt
Thank you, we look forward to help you!!..
thank u so much ! :3
Thank you, we look forward to help you!!..
Добрый день, перестали показывать фото на сайте, фото загружены через Media Grid. При редактировании все настройки есть, а при просмотре страницы нет, почему?
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Как обновить плагины, входящие в тему?
я скачала обновленные плагины, но как обновить на страницы? Удалять старые?
Hi.,
kindly refer the below links for updating the plugins http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/ http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/Theme documentation: http://docs.wedesignthemes.com/homefix/
Please activate your copy of the Ultimate Addons for WPBakery Page Builder to get update notifications, access to support features & other resources!
Hi.,
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/Regards., DesignThemes Support.
Hi, great theme and I would like to seek help on a problem. On the website shop page, when your mouse hover over an item, it will show the shopping cart icon and link. How do we remove this? Check the link below thanks.
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.woocommerce ul.products li.product .product-buttons-wrapper, .woocommerce ul.products li.product .product-thumb:after { display: none; }
Note: If have still any issue, Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
thanks so much this works very well
Hi.,
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
After Doing the wordpress update the theme lost its colors. Urgent Help www.jobmajuu.com
Hi.,
Which section you were lost. Can you please send some screenshots. We will help you.
Regards., DesignThemes Support.
I also want to know how to remove the select staff field from the booking form ?!
Hi.,
It seems maintenance mode enabled. So we can not visit your site – https://prnt.sc/rh34gs
Regards., DesignThemes Support.
hi can you please check your email
Hi.,
We have replied. Please check your mail.
Regards., DesignThemes Support.
i need help to add the demo content, i have tried all day.
Hi Alfy1976.,
Thank you for purchasing our theme.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data onto your site.
Regards., DesignThemes Support. Mobile load time is low. cache plugin enabled optimized images
any other suggestions?
Hi.,
Please follow the links to increase theme speed - https://www.keycdn.com/blog/google-pagespeed-insights-wordpress - https://www.keycdn.com/support/optimus/meaning-of-optimization-suggestions-in-google-pagespeed-insights
Regards., DesignThemes Support.
Hi, I want to login for support but the password is not coming to my e-mail address. PLEASE can you help me?
Hi halime_hno.,
Thank you for contacting us. We have sent the support Forum Login details to Your registered mail id. Please have a look.
Regards., DesignThemes Support. 1. I have tried to register to enter the support page and I do not receive the activation email
2. How can I make my videos appear in the portfolio?
Hi.,
1) We have sent the forum login to your mail. Please have a look.
2) Please use the video player or video manager shortcode in the portfolio content section as shown in this screenshot https://prnt.sc/r1qb5f
Thank you.
Hi .,
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi,
I am facing JS error in chrome console. It says
Uncaught TypeError: Cannot read property ‘left’ of undefined and the file to which it points is: plugins/Ultimate_VC_Addons/assets/min-js/ultimate_bg.min.js?ver=5.3.2
Can you please tell me why its happening or how to remove this error. Also this issue is happening on all pages like abourt, gallery, etc.
I have not done any customization to the theme.
Looking forward to your help
Hi.,
To fix your issues, please update all your third party plugins.
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/Regards., DesignThemes Support.
Hi can you please check your email, i have sent you a photo, can you please reply if you have received my email, thanks
Hi.,
We have replied to your mail ID. Please check it.
Regards., DesignThemes Support.
hi i have sent an emil regarding my issue with text block not openning in certain areas and have not recive any reply yet, can you please check your email, i really stuck, i really am
Hi.,
We have already replied to your mail ID – https://prnt.sc/r14pz9
“403 error occurs – https://prnt.sc/r01vpz So please contact your hosting team and also if you are using any firewall settings, Please deactivate and let us know – https://prnt.sc/r01iff"
Regards., DesignThemes Support.
also i am not able to login to support.
Hi.,
Please note that, you don’t have to understand or edit any WP Bakery / Visual Composer (VC) codes, if you want to edit the menu links alone.
Because, those are the normal page menu items which can be found and edited (in terms of words and links), from “WP-admin > Pages” or “WP-admin > Appearance > Menus” section.
Or if you want to edit and make changes within the content area of those Side-Navigation template pages, just copy the code and paste in any test page, for easy editing..
