61 comments found.
Hi, how can i change the permalink on services? Example: i add a service call “Personal shopper”, and the link is “services/personal-shopper/”, but if i want replace “services” with “servizi” how can i do?
Hello,
Thank you for choosing our theme!
This change requires source files to be edited.
Our Tech support team will be glad to assist you with that. Please submit a support ticket at https://themerex.net/support/.
Thank you in advance.Dear Authors,
after the latest update, nothing works anymore: https://friends-of.de/. Also applies when deactiving all plugins; there appears to be some issue between WPBakery and the theme. Any chance this looks familiar to you? Any chance for help with it? Otherwise, great theme!
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello!
I would like to change the teams url, could you tell me where this is possible?
Thanks
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
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Can you include a newer version of WPBakery? With updates it’s giving issues/not showing the editor correctly. I have couple themes made by you and have no toher issues, the server is the same so I think it’s not a problem in my end.
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://stephanie-king.themerex.net/doc/#getting_started (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
pre-sale question – can I use your theme on multisite? is it compatible?
Hello,
Thank you for contacting ThemeRex!
Absolutely! The regular license allows using the theme on WP multisite on several subdomains within one domain.
Regards.
I’ve had so much difficulty with this theme. I got it from Envato Elements and their documentation didn’t help. Then bought it thinking the for sale theme wouldn’t have as many issues.
Also it’s not really compatible with Wordpress.com, but they don’t mention that in the actual description. Biggest waste of money!
Hello,
Thank you for contacting us!
Please rest assured that we will do our best to make you entirely satisfied with our service. Our Tech support team is always glad to assist you with any questions you have.
Could you please provide the requested website details at https://support.themerex.net/ticket/25071 and get qualified help?
Thank you!
OH MY GOSH! You defined 50 colors and use the same 3 class every time. Hover, links, backgrounds are all messed up…
Hello,
Please check this link for more info on editing the colors: http://stephanie-king.themerex.net/doc/#theme_customizer (scroll down to Color scheme editor section). If you want to change the color of certain element separately, it can be done in CSS. Please contact our support team at https://themerex.net/support/ to get the CSS code and help.
Best Regards,Home 2 has a split menu. Yes or No; Can I change its colors with out hardcoding it?????
2 hr and I can’t figure how how to change menu color. My client bought this theme and I’m trying to set it up but OH BOY!!!
Hello,
Could you please submit the support ticket at https://themerex.net/support/ with more explanation of what exactly you mean with the split menu. Out support team will also be happy to explain how to change the color and provide you with the qualified assistance on other support questions and queries.
Best Regards,In the version “home 2” you have a burger menu button which show a full screen menu, split into 2 colors.
I asked a yes/no question. Because I stopped working yesterday and start talking about going for a refund with my client as the first thing I try to modify can’t take that long to figure it out… I don’t wan to image how will be to implement a ecommerce if changing a color is so twist.
Thanks for your answer anyway but I think using another theme will be better this time.
Also is not explained in documentation.
Hello,
You can select the Dark color scheme and edit the Link Alter color. More info on editing the colors is available at this documentation link http://stephanie-king.themerex.net/doc/#theme_customizer (scroll down to Color scheme editor section). Besides, our support team is happy to provide with the qualified help on any issues you might experience.
Best Regards,hi, do you have an estimated date for the waited update?thanks
Hello,
The theme is fully compatible with the latest WP version as we have included Themerex Updater plugin in the theme package. The plugin allows to update all bundled plugins in the Dashboard whenever a new plugin update is released. New theme version will be released in a while.
Best Regards,Hi, I like your great job on this theme. Please may I know If this theme has a hidden featured image option and related posts?
Best Regards,
Hello,
Thank you for your interest in our theme!
These options can be added by our Customization company. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,Hi,
I am trying to load the demo content but its not working.
I bought the theme from Envato Elements so don’t have the purchase code.. please suggest since I can’t submit a ticket without the code.
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,Hi – any news on this update?
I have problems with WPML and Visual Composer for months – VC needs updating and hopefully this is going to fix the WPML issues.
Can we get a date on this? I’ve been waiting 9 months because of issues with this template.
I restarted the project from complete scratch 3 times because it was so slow or changes made in the WP Customiser were not reflected on the front end (no it’s not a cache problem and this is also reported above).
Hello,
You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you! Best Regards,When do you plan an update, the last update is from September 2019
Hello,
Thank you for your interest in our theme!
We are currently preparing the new theme update, it will be released in a short while. You can use the last theme version with most recent Wordpress version, we have not located any compatibilty issues so far.
Best Regards,18.11.2019 Version 1.3 – Update , how about new updates?
Hello,
We are currently preparing the new theme update, it will be released in a short while. You can use the current theme with most recent Wordpress version, we have not located any incompatibility issues so far.
Best Regards,hi, I want to purchase, however…I have 0 experience, can you change this font for me? https://www.dafont.com/mont.font , also install the theme on my domain name/server? Please let me know so I purchase it today? Thank you!!
Hello,
Thank you for your interest in our theme!
Sure, you may save your time and have the theme installed and customized by our Customization Studio. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,HI Melissa – the theme hasn’t been updated for a while (9 months) – are you planning on updating the theme and the bundled plugins?
Does it still work like in the demos with the latest version of Wordpress?
Hello,
We are currently preparing a new theme update, it will be released soon. We have not located any issues with most recent Wordpress version so far. You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,Hello, I have one question regarding the following plugins: - Revolution Slider - WPBakery Page Builder How can I update these plugins without having to purchase them?
Thank you very much!
Hello,
You have received these plugins bundled with the theme so they are fully functional without the activation. New plugin versions are included in the next theme update or you can receive them whenever you need the update via tickets at https://themerex.net/support/.
Best Regards,S.King | Personal Stylist and Fashion Blogger WordPress Theme One week ago I worked on my webside as normal and suddenly the wpbakery page builder was not opening and working any more in the fronted editor. Unfortunately I had that problem already once and I solved it after a long time of surching the problem and went back to old versions of some of my undersides by activating an older form of it. This time it did not help. Meanwhile I contacted a friend (who is a professional Html programmer) who told me to update the theme and also worldpress. So he helped me to make a backup of the side and updated the theme to version 1.3 and also the version of worldpress to 5.4 . The webside is working, but the problem is still there, the whole process it did not help. He told me he cannot do anything more for me and now I have to contact you. As the wpbakery page builder in integrated in the theme I cannot update it by myself. At the moment I have Version 6.0.2 installed. The side tells me to actualize it to version 6.2. But I cannot do it, because I have no permission to do so, because of the Integration of the wpbakery page builder. After trying it it tells me that to receive automatic updates license activation is required and I do not have it because it is inside the theme I bought. Now I am really desperate because nothing helps any more to solve the problem with the WPbakery page builder. Can you please tell me what I can do and give me advices to solve the problem? Kind regards
Hello,
You have received WP Bakery plugin bundled with the theme so it is fully functional without the activation. New plugin versions are included in next theme update or you can receive them whenever you need via tickets. Please submit your request at https://themerex.net/support/. Thank you!
Best Regards,Hello, the required plugin Support Ticket System By Phoeniixx is no longer available (for security issues) Is there a new version of the theme which doesn’t require this plugin?
I’m very confused with the theme, not easy to work out at all for intermediate WP user like me, too many plugins even if the layout is great – I’m totally lost and what will this be when I add WPML… I can’t use it, regretfully. How do I do to get a refund? Cheers
Hello,
Support Ticket System By Phoeniixx is not included into the theme and cannot be a required one http://prntscr.com/s1487r, please double check.
We have not located any tickets from you so far. Could you please submit the support ticket at https://themerex.net/support/ to get qualified help on the issues.
Best Regards,Thanks for your answer, I’m not asking for support about the plugin… I just want to inform you, the plugin doesn’t exist anymore. It’s been removed because of security breaches. Please see here: https://wordpress.org/plugins/support-ticket-system-by-phoeniixx/ and here: https://www.cybersecurity-help.cz/vdb/phoeniixx/support-ticket-system-by-phoeniixx/1.2/Therefore, it can’t be downloaded. However your theme requires this plugin…
Hello,
There is no such a plugin in the theme package http://stephanie-king.themerex.net/doc/#getting_started, http://prntscr.com/s181hb
Best Regards,Can’t change the logo.
EDIT: Nevermind, got confused by the Layouts function.
and what about subtitles and heading colors? Can’t find a section to change them in the “Color schemes editor”
Hello,
This is the place to edit the title color http://prntscr.com/qo3hg0
For the subtitle, please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.sc_item_subtitle { color: #00f; }
For further support questions, please feel free to extend your support service and submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Well I think I will submit a ticket, since I literally put the same color code in every Link Hover, Link 2 Hover, Link 3 Hover but the theme keeps it’s original hover color…
Hello,
Please make sure to clear the site cache (if you use any cache plugins) and the browser cache.
If the issue still persists, please contact our support team at https://themerex.net/support/
Best Regards,Not a cache related issue, had to override it with CSS…also can’t set a mobile logo…
How do I create a new account in your support site?
Hello,
Please click ‘Open a Support ticket here https://themerex.net/support/ and scroll down: http://prntscr.com/qraats
Best Regards,I have an error and can’t open it. Can you atleast tell me how to set a mobile logo?
Hello,
Please go to Layouts – select the layout used for the page ( Header 2 by default) and set the mobile logo like this so that it is visible on mobile only http://prntscr.com/qrbh3i
You should renew your support period to proceed getting the assistance https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best Regards,
