42 comments found.
Hi, how to update footers. I dont find option to edit footer in visual editor. Please help.
Hello,
Did you edit the footer in the widget manager?
Thanks
In Appearance > Widgets, I can only add and remove widgets. But I want to change color alignment extra of footer that I am not able. When I edit footer from Main menu > Footer option is does not give option to edit in wpbakery but the code is of wpbakery
Can you send me a screenshot where you want to change? Thanks
Please try: https://case.d.pr/i/0Mh6ZG
Thanks
It worked thanx a lot
Blog Standard does not show any data.. Blog Standard Left Sidebar shows data but thats not what we want in our blog, please suggest. Previously we had the same issue the technical team resolved it, after update still facing the same issue.
Single-case study page seems to have some CSS related issue. could you please check and let me know the solution. thanks
seems these guys don’t reply if you don’t buy their support plans or any active plans. Very nice services provided, Keep it up.
- For new customers.. Keep in mind if your support plans expire and you face any sort of issue after updating the theme then you’ll have to wait for them to respond (which in my case I didn’t receive yet) or get their support by making additional payment. The choice is yours.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Not able to submit ticket, shows support is expired.
Yes, you need to buy additional support package. I see you have left a negative review for the theme. Apparently your support plan is only for 6 months and you have expired. Why are you blaming us? any theme on Themeforest comes with first 6 months free support and you have to purchase it after the next 6 months if you want support. I can give you priority if you give us 5 star review and send ticket at this email address ( casethemes.net@gmail.com ) we will assist you.
Hello, I need help, where can I remove the code ( xxx ) that appears in the title of the categories and labels of the store, as it also appears in its demo https://demo.casethemes.net/ murtes / product-category / interior / please
Hello, I need help, where can I remove the code ( xxx ) that appears in the title of the categories and labels of the store, as it also appears in its demo https://demo.casethemes.net/murtes/product-category/interior/ please
Sorry the code span
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Goodnight, Please I wanted you to help me with a problem with the google map. I tried to place the google map but it comes out blank.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
Does it support ٌ RTL & language arabic? if yes i will go to buy..I interested
Hello,
Sure, the theme supports multi-language.
Thanks
Failed to import Media “favicon” Failed to import Media “murtes-01” Failed to import Media “murtes-02” Failed to import Media “bg-footer” Failed to import Media “murtes-03” Failed to import Media “murtes-04” Failed to import Media “murtes-05” Failed to import Media “murtes-06” Failed to import Media “murtes-07” Failed to import Media “murtes-08” Failed to import Media “murtes-09” Failed to import Media “murtes-10” Failed to import Media “murtes-11” Failed to import Media “murtes-12” Failed to import Media “murtes-13” Failed to import Media “author-01” Failed to import Media “author-03” Failed to import Media “author-02” Failed to import Media “marker” Failed to import Media “product-01” Failed to import Media “product-02” Failed to import Media “product-03” Failed to import Media “product-04” Failed to import Media “product-05” Failed to import Media “product-06” Failed to import Media “product-07” Failed to import Media “product-08” Failed to import Media “product-09” Failed to import Media “product-10” Failed to import Media “product-11” Failed to import Media “product-12” Failed to import Media “product-13” Failed to import Media “team-member” Failed to import Media “bg-testimonial” Failed to import Media “testimonial-01” Failed to import Media “testimonial-02” Failed to import Media “testimonial-03” Failed to import Media “team-01” Failed to import Media “team-02” Failed to import Media “team-03” Failed to import Media “team-04” Failed to import Media “team-05” Failed to import Media “team-06” Failed to import Media “team-07” Failed to import Media “murtes-14” Failed to import Media “murtes-15” Failed to import Media “murtes-16” Failed to import Media “murtes-17” Failed to import Media “murtes-18” Failed to import Media “bg-testimonial-02” Failed to import Media “service-section1” Failed to import Media “video-intro-01” Failed to import Media “about-01” Failed to import Media “bg-cta” Failed to import Media “service-details” Failed to import Media “bg-slider1” Failed to import Media “slider-video” Failed to import Media “murtes-19” Failed to import Media “counter-icon-01” Failed to import Media “counter-icon-02” Failed to import Media “counter-icon-03” Failed to import Media “counter-icon-04” Failed to import Media “video-intro-03” Failed to import Media “carousel-team-01” Failed to import Media “carousel-team-02” Failed to import Media “carousel-team-03” Failed to import Media “bg-team-01” Failed to import Media “bg-contact-01” Failed to import Media “about1” Failed to import Media “about2” Failed to import Media “video-intro-04” Failed to import Media “section-img-01” Failed to import Media “section-img-02” Failed to import Media “cta-image1” Failed to import Media “cta-image2” Failed to import Media “section-img-03” Failed to import Media “about3” Failed to import Media “section-bg-01” Failed to import Media “team-bg-01” Failed to import Media “bg-slider3” Failed to import Media “video-intro-05” Failed to import Media “service-bg-01” Failed to import Media “video-intro-06” Failed to import Media “team-bg-02” Failed to import Media “bg-slider3” Failed to import Media “slider-image-03” Failed to import Media “grid-features-image1” Failed to import Media “section-bg-04” Failed to import Media “map-bg-05” Failed to import Media “home4-about-01” Failed to import Media “home4-case-01” Failed to import Media “bg-slider4” Failed to import Media “dot-slider4” Failed to import Media “landing-bg-01” Failed to import Media “landing-bg-02” Failed to import Media “slider-home1” Failed to import Media “slider-home2” Failed to import Media “slider-home3” Failed to import Media “slider-home4” Failed to import Media “slider-home5” Failed to import Media “home-demo1” Failed to import Media “home-demo2” Failed to import Media “home-demo3” Failed to import Media “home-demo4” Failed to import Media “home-demo5” Failed to import Media “home-coming” Failed to import Media “dot-landing” Failed to import Media “landing-ellipse1” Failed to import Media “landing-ellipse2” Failed to import Media “landing-footer” Failed to import Media “inner-demo1” Failed to import Media “inner-demo2” Failed to import Media “inner-demo3” Failed to import Media “inner-demo4” Failed to import Media “inner-demo5” Failed to import Media “inner-demo6” Failed to import Media “inner-demo7” Failed to import Media “inner-demo8” Failed to import Media “inner-demo9” Failed to import Media “landing-icon-01” Failed to import Media “landing-icon-02” Failed to import Media “landing-icon-03” Failed to import Media “landing-icon-04” Failed to import Media “landing-icon-05” Failed to import Media “landing-icon-06” Failed to import Media “logo-light” Failed to import Media “case-replace-01” Failed to import Media “case-replace-02” Failed to import Media “case-replace-03” Failed to import Media “case-replace-04”
Why AM I getting this failed message when trying with Import option and also CTImport is not working. None of the media is getting downloaded as per the demo.
Thanks
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi There,
Ticket created, please take this task on priority.
Thanks
Thank you, The issue is resolved. Awesome.
Thank you!
I wanted to make 2 website, same theme. Thst’s why I bought 2times.but when I upload for wordpress,Why this kind of message coming out? ”The desired folder already exists.”
I have 2 Purchase codes. I can show you if you need.
Hello,
Please go to FTP and check if the theme folder already exists: wp-content/themes/
Thanks
Hello,
As per further moving we are getting some problems regarding changing and setting in purchased theme.
Please guide or solve this problems why this happened.
Link https://serversecurehost.com/h-projects/teachteamai/ 1. We are setting Header for Theme but not Showing/Changing Customer/Website End. https://serversecurehost.com/err2/HEADERSET@ADMIN.jpg https://serversecurehost.com/err2/HEADER-NOT-REFLECTING-CUSTOMERSIDE.jpg 2. We are also setting/updating Footer Text and Menus but not showing Customer Side. https://serversecurehost.com/err2/FOOTERMENUPROBLEM.jpg https://serversecurehost.com/err2/FOOTERTEXTPROBLEM.jpgPlease Review and guide or solve this problems.
Awaiting for your reply.
Let me know if anything…
Thank You
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
I Post Wordpress Admin Details with My Problem in Case
PRIVATE TICKET #2487171
Please Review and guide or solve this problems.
Awaiting for your reply.
Let me know if anything…
Thank You
Let me check
I have tried installing the theme Murtes IT WordPress to my WordPress site hosted by GoDaddy.com 4 times with unsuccessful results. I have the same recurring issue, being: Images that are embedded into the theme will not copy over. When I do try to replace images in the spots, the column breaks and makes it harder to design the rest of the page further. Any help and support is greatly appreciated!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
We recently purchased Murtes – IT Solutions and Services Company WordPress theme.
Also Install child theme from it and also “Import Demo” from theme option in Wp-admin
But once Demo Imported showing ok but demo logo and some other images missing.
Theme Installed in following temporary URL :
https://serversecurehost.com/h-projects/teachteamai/Kindly Review and Suggest me solution for why this happens.
Awaiting for your reply.
Thank You
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
please provide steps on how you have fixed it. Can we re-attempt to install from the site? Is there any manual process to be done? What is your dependency in the future, if something does not work again?
Hello,
Some Design Issue in Service Page
https://serversecurehost.com/h-projects/teachteamai/index.php/our-services/Review screenshot : https://serversecurehost.com/err2/design.jpeg
Kindly review and solve this as soon as possible. Also Please Review Other Area for any Problem.
Thanks
I just reset the site to blank and reinstalled the demo data. You just need to select the image again in the single service.
Hello,
We recently purchased Murtes – IT Solutions and Services Company WordPress.
Also Install child theme from it and also “Import Demo” from theme option in Wp-admin
But once Demo Imported showing ok but demo logo and some other images missing.
Theme Installed in following temporary URL :
https://serversecurehost.com/h-projects/teachteamai/Kindly Review and Suggest me solution for why this happens.
Awaiting for your reply.
Thank You
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Dear Author, You have acknowledged that the PSD link is not working and you would be updating the file. There are 18 PSDs as per the package and please let us know when we can get this today. As we are nearing completion and we will request you not to cause any delay in our launch.
Please email us on techeamai@techteam.in, harish@techteam.in, and phone my direct +91 9819241492.
Thanks, Harish
I have sent you a download link in the email. Thanks
Does not work and throws up an error when downloading. Please upload the files correctly as it errors out right at the end. I tried it 4 times from different laptops and also at different times. Please provide the files properly
You have definitely downloaded the Dropbox link. I checked and it still works.
Hello Murtes team, can I expect a response please !
Hello,
Please wait, I am updating the file on the server.
Thanks
okay, as mentioned, there are 18 PSDs, please also let me know when i can get this today.
I have sent you a download link in the email. Thanks
Does not work and throws up an error when downloading. Please upload the files correctly as it errors out right at the end. I tried it 4 times from different laptops and also at different times. Please provide the files properly
You have definitely downloaded the Dropbox link? I checked and it still works.
I am unable to access your PSDs URL link 4.PSDs.url http://casethemes.net/psds/murtes/
Any reason why you cant change background color in header menu?
Hello,
We do not have this option available. I can custom for you.
Thanks
Hi,
Why is there no option to change background menu color??
Also, I am not able to change font color in menu?
Yes all it set to #00000 but font colors are still greyish.. also need to change font colors in top_header as well?
Also when editing service boxes (names) some boxes have different size, cant this be set to equal height?
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
The theme is good, but the support is just bullshit. I’m still in trouble and they don’t solve it.
Did you send the ticket to our support person? can you send me the ticket ID. I can check your ticket now. Thanks
2418359 and 2419743
Let me check. Thanks
There are no tickets here: https://prnt.sc/sqvlxu
Did you buy the Murtes theme?
I apologize. I bought Murtes, but I checked your wordpress here, it wasn’t the one I bought, then I verified it wasn’t for you, I bought the Html from another supplier here at Envato. When we make mistakes we have to acknowledge and apologize. If you want, you can delete this comment. The mistake happened, because due to the delay, I searched for “Murtes”, saw the layout and made the comment.
You bought the HTML version. If you purchased the WordPress version. I am always here to assist you. Thanks
it seems there is a html version of this created by another author here @themexriver. i noticed a difference in what i bought with this word press version on the nav.
Did you buy the HTML version?
Yeah i did…from themexriver..then i wanted to check somethig about the template then i googled murtes and found two versions of the template, html and the wordpress which led me here
Are you intending to buy Murtes with the WordPress version?
Please help me out ernesto@sotomayor.com.mx or sotomayor_e@hotmail.com
Forget It, I payed for installation
Hi there,
Please feel free to contact us with any questions you might have, we’re always happy to help.
Thanks
Hello, hope you can help me … I cant import demo data .. the plugin installation I fixed.
Hi there,
Good morning. We will come to the office and work after 2 hours. We will then solve your problem.
Thanks