447 comments found.
Hi, I haven’t purchased this theme but I was wondering can I use it for Persian or Arabic language website? I need to translate all the English words to Persian/Arabic do you have this option and is it easy or it is so time confusing?
Hi and thank you for being interested in Lucille theme! Regarding your question, the theme is translation ready, that means that you just need to translate the theme .pot files. Please take a short look on the URL below from our documentation website: https://docs.smartwpress.com/how-to-translate-lucille-music-wordpress-theme/
Hello, I have a little problem about the translation of the Lucille theme. I did the translation of the theme Lucille with Poedit but a great astonishment everything is not translated especially the months of the year which remains in English, while I have everything is well translated into French. where does the error come from? Excuse me for my rough English, I’m French.
Hi, please make sure that you translate Lucille Music Core plugin as well. The month names, for the events page builder element, are translated in the plugin. If you need additional help, please let me know!
How can I change the text Lucille in the middle of the main page and the button text and color?
thank you
Hi, I am not sure I understand what is the demo you are talking about, can you please offer more details? Thanks!
Hi! How do I translate events with Polylang? Thx!!!
Hi, do you want to translate events post types or events page builder element? Please let me know!
My dashboard is telling me I should update the php software, but when I do so, to version 7.3, it breaks the site, and says the MySQL extension is missing. So, I reverted back to the default php. Please advise, thank you 
Hi, this sounds more like a matter of hosting configuration. The theme is fully compatible with latest php version, please discuss this with your hosting provider support service, unfortunately I cannot help too much in this direction. If you consider that you need help from my side, please let me know!
Hi, did you manage to fix the issue? Please let me know if you still need my help.
Pre-purchase questions:
1) Is it possible that a user can download the free albums as a .zip folder so they don’t have to download the tracks individually? 2) Is there an option for login/register? 3) Is it possible to make it mandatory that the user must be signed in before downloading the tracks? 4) Can we bulk upload tracks instead of uploading them one by one to an album? 5) Can we offer credit based subscription model to customers where they’re limited by number of albums in their download list based on the plan selected?
Thank you!
Hi and thank you for being interested in Lucille Music theme! Regarding your questions: 1. Yes, you can place the .zip file somewhere on your server and add the link to the package anywhere in the content area. 2. & 3. You can use a third party plugin, like “Content Control” for this. 4. Yes, you can upload multiple files at once in the album section. 5. To achieve this, you need to use a WooCommerce extension, like “WooCommerce Subscriptions”. While the theme offers compatibility with WooCommerce plugin, you need to use an extension to implement subscriptions. Please let me know if you have more questions!
I am very interested in purchasing Lucille. I want to be able to stream mp3 or even .wav files from the server, NOT remotely from Soundcloud, etc. (the services typically stream at a low bit rate, and the sound quality suffers). Thank you 
Hi, you can use the built in music player page builder element that you can see on “Artist” demo, or the player on single album page. If you want a different looking music player, please check our Slide Music Theme as well: https://themeforest.net/item/slide-music-wordpress-theme/21680152 and take a short look on the music player located here: https://slide.smartwpress.com/demo1/ (under Upcoming Shows area). Please let me know if you have more questions!
hello good day guys.
I have a very simple question, I hope you can help me. I have received an email saying there is an update to the theme. How can I update it? Do I have to download it first? Thank you.
Hi, you can update the theme directly from your Dashboard, by using Envato Market plugin. Please make sure that you configure this plugin and connect it with your Envato profile. Then, you can update the theme using this plugin. Please let me know if something is not clear!
Is there any way to purchase the hi-res picture of the woman from the Lucille Theme? The woman wearing the hoodie and nose ring? If so, how can I go about purchasing it? Thanks!
Hi, can you pleas offer a link to the demo that shows that woman, for better understanding? All the images used in the demo sliders are free to use, so I can help you finding a higher resolution for that image.
It’s the woman on the home page with the hoodie and nose ring
Thanks for details, please download it from here: https://pixabay.com/de/photos/frau-gothic-dunkel-m%C3%A4dchen-1081873/
Thank you SO MUCH!!
No problem, I am glad that I could help.:) Please let me know if you get stuck or need help from my side!
Hello! On my Photo Gallery page, my photo albums do not show a “featured image”. The Photo album has a colored background, and the name of the album. I have set featured images to each album, but they still do not display.
On this demo page (http://smartwpress.com/lucille/gallery/) each album shows a featured image. That’s what I looking to fix.
Thanks!
Hi, can you please send me the URL to your Photo Gallery page? Is this pages based on our Gallery page template? Please let me know!
Hi, did you make any code change on the theme? Can you please send me credentials for your WordPress privately, using the contact form on my profile? I need to take a look on your setup. Thanks!
Hello!
Great job with this theme!
Im wondering if is possible add an “spotify option” o love the theme but spotify is something important for me. I hope you can help me 
Hi and thank you for your nice words about Lucille theme! Can you please offer more details? Where do you want to add Spotify option?
Yeah my apologies it was unclear.
In the artists configuration section, it begins with “nick name” followed by the list of social networks, in that section it would be excellent to add spotify to complement all the social networks of musical artists.
Currently the artists I’m adding all have spotify. and I was thinking of solving it in another not so complex way, but if you can help me solve that, well then! Excellent!. 
I am having problems with the social media icons that appear on the main menu, appear on the tablet version, cannot be seen on pc or mobile.
Hi, regarding the Spotify option for artis page, it is already on my TODO list, thank you for your suggestion. It will be availabel for the next theme update. Regarding the menu social icons, they are hidden in mobile devices because if you have a really big number of icons, there will be not enough place for them in the menu bar. But if you want, I can help you and make them visible. Please go to Appearance – Customize – Additional CSS and add the code below:
@media only screen and (max-width: 768px) {
.mobile_menu_icon.lc_social_icon {
display: inline-block;
}
}
Please let me know how it works!
yeah, many thanks. Worth, but now the icons they are over the logo menu. how can i send the logo to the right side?, thanks.
I will help you. Please open a private ticket here: http://smartwpress.ticksy.com/ and send us the URL to your website and credentials for WordPress. Thanks!
I want to show the social networks icons in mobile, these are hidden I do not know how to show them for mobile, please help.
Hi, the social icons are hidden by default because if you have a big number of social icons active, there is not enough room for them in mobile view. But if you want, I can help you with this. Please go to Appearance – Customize – Additional CSS and add the code below:
@media only screen and (max-width: 768px) {
.mobile_menu_icon.lc_social_icon {
display: inline-block;
}
}
Please let me know how it works!
Hello! Loving your theme, picking it back up after a couple years. QUESTION: Can I easily change the font color/background color of the WAV player on the individual album view? Looked everywhere but i cannot find this! Thanks so much!
Hi, thanks for your nice words regarding Lucille Music Theme.
Regarding your request, I can help you with this. Can you provide more details?
I appreciate your ridiculously fast response(s). I hunted down a CSS class and figured out how to resolve my issue. Thank you very much! <3
Hi, can you please drop me an email using the contact form on my profile using the URL below and send me credentials for your WordPress? https://themeforest.net/user/smartwpress Thanks in advance!
When I try to add a youtube video to an event it doesn’t display it.In the youtube window appears a connection error. Do you know why? Thanks!
Hi, please make sure that you are using the YouTube URL in the short form. If something is not clear, please let me know!
Hi, first of all, awesome work! I’ve a question: Is there any way for the creative menu to center navigation in the overlay? I tried to move with css, but due to it mobile view is broken.
Thanks for reply and keep up good work. Phil
Hi Phil, please open a ticket on our support system and offer more details about this. I will help you. Please use the URL below: https://smartwpress.ticksy.com/submit/#100011569
Lucille is the most respected music website template. I wish you guys had an artists page that comes with the demo. I know it can be created with a page builder but including it the other page as a demo will make Lucille more complete.As you all know behind every successful artist there are band members who works tirelessly to make that happen and dedicating a page for them is a great tribute. Please consider this on your next update Hats off to SmartWPress for building this extraordinary template.
Thank you for your nice words and for your suggestion, we will consider building an artist page to be included in the demo importer process for future. Thanks a lot!
Hello 
I thought that Lucille include a registered WPBakery Page Builder? Actually when I both the theme, everything was working like a charm. However, now, when I look at the settings, it says it is not activated? When I try to update, it says that should be updated by the you, if I understood good? Can you please tell me how I can activate it and get updates?
Thank you in advance and keep up a good work!
Marko
Hi Marko,
Indeed, being an indirect purchaser of the plugin (you got it with the theme) you cannot receive a purchase code for the plugin itself. These are the rules on Envato, not something that we can change. But you have full rights to use it (we’ve bought an extended license for the plugin to be able to distribute it for free) and you can update it through the theme. After updating the theme, please navigate to Appearance – Install Lucille Plugins and update WPBakery. On each new theme version, we are updating the premium plugins that are coming with the theme. Please let me know if you have more questions or if something is not clear!
Hi,
This everything I understand, and understood before, it’s clear. But unfortunatelly, updating of WPBakery is ‘falling” all the time, I tried probably 50 times, and check already everything. How we can sort this issue?
Thank you in advance,
M.K.
This the answer which I’m getting all the time after trying to update:
“The update process is starting. This process may take a while on some hosts, so please be patient. Enabling Maintenance mode… Updating Plugin WPBakery Page Builder (1/1) An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme? Disabling Maintenance mode… All updates have been completed. Return to Plugins page | Return to WordPress Updates page”
As well now I checked “Slider Revolution”, and as well is not updated to the 6.2.2, I still have a version 6.1.6…really don’t know what is happening…
Hi, The version of WPBakery Page Builder that was included in the latest theme update is 6.1. Also, the latest version of Slider Revolution included in the theme update is 6.1.6, so your setup seems to be ok. I will prepare a new theme update with upgraded versions of the two premium plugins.
Great!!!
Thank you for the info, I will wait for an update.
Thank you and keep up a good work, “Lucille” is great!!!!!!
Marko
Thank you, Marco! If you need help, and you are out of your support period, feel free to post a comment here, on the theme comments section.
I get the following message: The Page “Events” uses the ”/events” slug: the Events Calendar plugin will show its calendar in place of the page Edit the Page slug or edit Events settings. What do I need to do?
You can simply edit the Events page provided by the theme and change the slug. You can change the slug under the page title in the page edit screen. Please let me know if you have more questions or something is not clear!
How can I display all my albums on a page without the option of “older music”? Maybe 200 Albums …
Hi, please go to Settings – Reading and set the number of posts on archive pages. In this way, you can control how many albums you can show on your page. Let me know if you have more questions.
Hi,
New Lucille Music Theme update, v2.0.9.8.3, released on 09 April 2020, regarding the following changes:
-- v2.0.9.8.3----
- add image caption to single gallery lightbox
- new option added to duplicate existing event post as draft
- disable tickets link for past events
- extend the events page builder element to show a specific message when no events are available
- add new page builder element that shows the contact data