188 comments found.
please help me. hoe edit their pre-build components
How to edit banner image it is showing under the heading text. Looking very bad. Please someone help me
Hello! Sorry, but your attitude is not professional. You allow yourself to write an insult for no reason. If you have any issues, please create a support ticket https://support.promo-theme.com/
You don’t reply to tickets
sorry for bad word but solve my problem
sorry for bad word but solve my problem
How to edit your WP bakery components. My banner image is not placing in wright place
Did you create a support ticket? https://support.promo-theme.com/
Hi – we have set up our site using your lovely theme – we have come across an issue with the videos and we can’t figure it out. We want to bring in videos but the portfolio page in the backend and also the blog posts page in the backend do not have the option – we can see that there are videos in the demos but our backend is not showing the option. Any idea?
Hello! Please check this: https://support.promo-theme.com/luxa/portfolio/#portfolio_wp_backery_editor
Thanks – when we had the site on a development link the option to add video was available – when we put the site live it vanished
Please create a support ticket https://support.promo-theme.com/
my support has run out
Sorry, we can’t support you without active support status. This is the ThemeForest support policy.
hello i would like to ask about the photos license if i want to use some of it how can get the license
Hello! You need to buy them on stocks, like shutterstock.com
thank you but i couldn’t find all the photos i want
i have another question how i can change the color of the our skills rate progress
Hello! Please create a support ticket about https://support.promo-theme.com/
Hi! i have a problem i tried to register license of my product but it tells me that it is not possible xche is registered to localhost. how can I solve this problem?
Hello! We’ve deactivated it, please check
yes I confirm that it is activated now thank you very much
You are welcome!
Hello, I don’t have access to the demo content via “Luxa Theme”> “Import Demo Content”, the “Import Demo Content” link is not visible. I have activated and deactivated the purchase code 2 times but it still does not work. Can you help me please ?
Hello! Please reload the Dashboard page after the theme license activation.
Of course I reloaded the page after the activation but the link is not visible / accessible
Please create a support ticket and provide your WP access https://support.promo-theme.com/
I have already created a support ticket # 11212 for more than 4 hours but got no response
Hello, thanks for your great product. I have issue with add to cart on Shop One Screen page. this button have # link, where can i change it Please guide me
Hello! Thank you! Please create a support ticket, our support team will help you
Hi, I have sent your support team few tickets and unfortunately have not received any respond as of yet, as you know we sell our products online especially in this time of year, we request for you to get back to us and soon as possible to solve our issue with add to card Button, we appreciate your attention.
Hello! We haven’t got any ticket from you. Please send it via form https://support.promo-theme.com/ “Submit a ticket”
We have sent you the ticket on 11 Dec 2020, 4:10 pm
Please send the ticket number #
if click to submit a ticket with mobile phone it will show me comments page, now i try with PC and got different respond Thanks
Please go here: https://support.promo-theme.com/tickets/ sign up with your Envato account and create a ticket.
I am not able to validate purchase code. It says another domain activated with this purchase code. How can its possible?
Hello! We’ve deactivated it, please try to reactivate
Hi I Have a pre purchase question when I install demo content the one screen shop page looks the same and is it possible I just edit the price and text but the other is still same??
Hello! Sure, it’s the same until photos (they are changed on the placeholders which you can change on your images any sizes, it’s absolutely responsive)
Hello, I have installed the version 1.1.1. Is there any other update? if so how can i update it? Thank you in advance
Hello! You can use the Envato Plugin for automatically updates. Don’t forget to update all required plugins after too. The last version is 1.1.7
Hello, this is a wonderful, however we need to change the mouse pointer as we using custom background on some pages where the pointer can never be seen.
how can we change the pointer effect please?
We have done it, thanks
Great! You are welcome!
Good morning. I submitted a ticket, that was replied to but I am unable to now login to my support account to continue the dialogue as there is a conflict in regards to the account registration and theme license.
Hello! Please use the account which has bought our theme.
Rather efficiently, I did try that.
Hi there
How do I active the Coming Soon Page and Change the Timer?
Hello! Please create a support ticket about https://support.promo-theme.com/
Hi, that’s my website www.onlyfortravel.net In the footer the social media icons doesn’t work (Instagram and Youtube)....what’s the problem? Thanks
Hello! Please create a support ticket https://support.promo-theme.com
Does this theme support Demo Install? If yes, then after installing demo I will get exact demo website (minus the images)?
Hello! Sure, we have 1-click demo content installation. Images are not included in the demo content because they have the author license.
Block Gutenberg Editor is showing error syntac line then redirects to page dont use Gutenberg Block Editor WPBakery is the best
We use WPBackery instead of the Gutenberg
One Shop Screen Demo
can i remove the price and add to cart and just make it a slide with links to product description ? No selling
cheers
Can u share RTL demo ?
Hello! Only via the theme customization. Please send your e-mail, we’ll share it for you.
For this demo https://promo-theme.com/luxa/shop-one-scren One Shop Screen Demo
can i remove the price and add to cart and just make it a slide with links to product description ? No selling
Hello! We’ve sent you email, please check
Did not receive please send again sorry
Did you check your spam folder?
Aha k found it thank u
You are welcome!
very impressive i like it i will buy it, .... if i installed WPML where to put language switcher?
Thank you! You can add it to the header.php file
Hello, Is the theme support RTL languages and custom fonts?? and is theme compatible with wpml or polylang and wp-rocket plugins?? Thanks
Hello! It will available in the theme update this week.
Hi Dear, We’ve updated the theme and included the RTL and Custom Fonts support 
Hello I have 2 issues/questions. 1) are you able to insert an image with a “banner item” I tried placing html code into the heading text area and it doesn’t work.
2) I had a youtube link in the background video url on the “banner item” it was playing just fine for about 24 hours, and then all of a sudden the video no longer auto plays. It just sits there with a play button that won’t start. How can i get this fixed? I didn’t change anything that would break this I’m pretty sure…
I’ve had a support ticket in there for 18 hours now, and there is no response….
Support team has answered you, please check
Whats the change-log for 30 June update?
Hello! It was the theme enabling again. We didn’t include new features. The theme update will be later.
When I import the demonstration content, I can’t download the pictures of the demonstration content, which is inconvenient. What’s the problem? And I can’t import all the demo pages with one click, I can only import one page after another.
Hello! Photos are not included in the demo content because they have the author license
