316 comments found.
Im unable to upload the theme, I keep receveing this message: The link you followed has expired. Please try again.
Ive tried to upload other themes (5) and they all worked fine. Can you please solve this issue?
Hi there,
Please try to follow this guidance here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I imported all the demo content (Elementor version) but the effects doesn’t work and all the content are on the left side of the page….? (When I import the WP Bakery version everything is fine and working, but I only work with Elementor and would like this version). My thought is that your demo files are not compatible with the last version of Wordpress and/or Elementor…??
Hi there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Can I change the border color ?? the one that appears on the left and right the website
Hi there,
You can do this by adding this code to Appearance > Customize > Additional CSS
.eltdf-double-grid-line-one, .eltdf-double-grid-line-two, .eltdf-header-double-grid-line-one, .eltdf-header-double-grid-line-two {
border-left: 1px solid #3e5471;
}.eltdf-page-header .eltdf-menu-area {
border-bottom: 1px solid #3e5471;
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I opened ticket 59019 yesterday. Why don’t you react?
Hi there,
Once we check we do see that an agent has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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I have a simple problem that I can not figure out. You have added in the metadata a screen shot of your theme with the theme’s name which is being shown every time it is shared on social media, instead of using the featured image. where do I edit this line? – <meta property=”og:image” content=”https://laurent.qodeinteractive.com/wp-content/themes/laurent/assets/img/open_graph.jpg” /> <meta charset=”UTF-8” />
Please post a fix here, as many people are having the same problem, save us all time by having to open individual tickets for the same problem
I refuse to pay $35 to extend support for something that should have been included in your guide to begin with. this seems like a trap. why would you include an external link that we can not edit to an image that would show our website as another business. why would you even do that to begin with? such a waste of everyone’s time
Hi there,
You can change this image in Theme Options >> Social Networks, like in the screenshot: http://prntscr.com/u3b661
Support
Elated Portfolio part of
Qode Interactive
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Hi support, what is the original font used in the revolution slider ?, in my automatically put “roboto”, but I wanna change it and set the same font that i see in the demo.
Hi there,
Thanks for writing in! It is metropolis1920regular font that is being used in the slider.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I need some support and extra development on top of your theme. Can you please let me know what email address or channel I can contact your team? Regards Antonio
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand.
Support
Elated Portfolio part of
Qode Interactive
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Goodmorning,
i love your theme, but i have a couple of questions for you:
1- i would like to change the font of the Testimonial Text, i try to change by Theme editor the CSS file modules.css and modules.min.css but nothing change.
2- I would like to change the font color of the buttons inside Footer. Inside footer I call the Footer menu but i don’t manage to change the colors of the links, fyi i try also inside Laurent Options Fonts and Page Options.
3- i would like to change the font of the little calligraphic subtitle above the Title, but i don’t find the class inside Wp bakery.
Could do you help me? All the best Dario
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hey, great theme. I completed editing my site using your theme – but when I text the link to my site, the image that pops up with it is the same Laurent Image that is on the cover of this listing. I added my own feature photo, but now they both show up. How do I remove the Laurent Image from the url preview?
Thanks very much. -Zach
Also the same preview image comes up when you type the link in to Facebook. Really need to change that before I can use my site, thanks.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I have done that, and still your laurent preview image overrides my meta image.
https://laurent.qodeinteractive.com/wp-content/themes/laurent/assets/img/open_graph.jpgWhy is this my meta image when it is not even in my media database?? I cant share the website with this as the image.
Hi there,
Please since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you, as this way our team can check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Guys whats going on now, i have purchased this theme contacted you twice the purchase code does not work?
Hi there,
Once we check we could see that our agent has responded to your request. If you have any additional questions please keep the conversation with our support agent as they can help you.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi There,
I’m getting the below error when trying to register the theme “Code is already registered for other domain”, I previously used on a demo server and we have uninstalled the demo server and no longer using that.
can you help us to resolve this issue asap.
thanks
I have deleted the server with out deregistering the theme, can you please help.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi… i am planning to buy this theme is there any trial version of this theme where i can try the theme and once satisfied will purchased it out
Hi there,
Thanks for taking an interest! Unfortunately we do not have any testing environment, however you can check our themes documentation where you can get a better grip on how the theme is functioning and what possibilities you do have with it. Also we are here to answer any pre sale questions you have.
Support
Elated Portfolio part of
Qode Interactive
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Guys i’m having trouble installing, 1st issue plugins do not install they say there is Plugin API issue then second after installing core my purchase code is invalid
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi. This theme is beautiful. Congrats!
What do I need to edit it in Elementor? Should I buy Elementor PRO?
Will I be able to import demo content site in Elementor?
Thank you!
Hi there,
Thanks for taking an interest! We are glad you like it!
We have in the latest update of the theme included compatibility with Elementor as well. So you will be able to choose if you want to import Elementor or WPbakery demo.
The t heme is using the regular Elementor and no need to purchase the Pro version as the plugin included within the theme is more than enough to achieve anything you do see on our demo website.
Please let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi! Is there a way to import a page only? My issue is that I started with the main home page and I have done some mistakes in design I guess, now I’d like to get some elements of the original design. Can I import the Main home page only without importing all template ? Thanks in advance.
Hi there,
Thanks for writing in! There is no option to import only one page, however you can either install the theme on a local installation and import the content, then simply copy the page you are missing and paste it to your website. Or you can import the demo content, only the pages which will again import the content for you and then delete the unwanted pages. If you have edited the content please note that your pages can be overwritten. If you need further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Ok thank you, I gonna try to install a copy locally as suggested, certainly more secure to avoid overwriting. Thanks!
Hi there,
Glad we could help, also you can contact our support team and they can simply provide you with full code of that specific page.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello Elated-Themes, it is so sad that a restaurant them of this caliber only use open table as the only form of reservation. Open table is not available in every country, moreover it is not a free service and most restaurants prefer to process the reservation in their internal link. I was almost ready to buy this but missing that feature is a no go. Please consider adding it in your next update
Hi there,
Thanks for taking an interest and thank you for your suggestion!
Within our theme you can only use OpenTable. The reservation shortcode looks like this: https://prnt.sc/rurydo
Also if you wish to have another reservation form have in mind that we have not tested other plugins for compatibility and we can’t really recommend nor guaranty that any of them will work.
You can always try it out on your end.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
is there a child theme included?
Thanks!
Hi there,
Thanks for taking an interest! Yes for sure a child theme is included. Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
Hope you are doing great. 
Great design, I am looking to buy this theme for a project that I have. Does this theme only support Elementor or are the demos available for Elementor too via one click demo import?
Looking forward to your response.
Best Regards,
Gino
Hi there,
Thanks for taking an interest! Please note that the theme can be used with Elementor as well.
Native import method comes with WPBakery, so when you run import tool you will get WPBakery content, however, you can switch to Elementor and use it instead, all the same, shortcodes are included as well and you will be able to create your content using Elementor and our themes shortcodes.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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hi, may i know if this theme allowing to handle multiple booking request ? i have several brands to serve.
Hi there,
Thanks for taking an interest!
Within our theme you can only use OpenTable. The reservation shortcode looks like this: https://prnt.sc/rurydo
Maybe this is something that will suit your needs here.
Also if you wish to have another reservation form have in mind that we have not tested other plugins for compatibility and we can’t really recommend nor guaranty that any of them will work.
You can always try it out on your end.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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hi guys
im unable to remove the `gridline from the theme. I have selected none in the options – Grid Lines in Page Background – but the grids still appears.
can someone please help?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
